Claribell Ngidi
Learning And Development Manager
Durban
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
9
9
years of professional experience
Work History
Learning and Development Manager
Nutun CX
Durban
8 2023 - Current
- Program Design and Implementation
- Stakeholder and External Partnership engagement
- Resource Management
- Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Allocate resources and manage budgets efficiently to support the implementation and success of skills development programs
- Explore and integrate innovative technologies to enhance skills development, such as e-learning platforms, virtual training tools and other digital solutions
- Quality Assurance and Evaluation
- Talent Management and succession planning
- Employee engagement
- Foster a culture of continuous learning and skill enhancement among employees and promote awareness and participation in skills development opportunities
- Ensure skills development programs comply with relevant regulations and industry standards
- Data Analysis and reporting
Skills Development Training Manager
CareerBox
12.2022 - 08.2023
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
- Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering a culture of teamwork and mutual support.
- Demonstrated leadership skills in managing projects from concept to completion.
- Program Design and Implementation, Stakeholder and External Partnership engagement
- Resource Management, Allocate resources and manage budgets efficiently to support the implementation and success of skills development programs
- Explore and integrate innovative technologies to enhance skills development, such as e-learning platforms, virtual training tools and other digital solutions
- Quality Assurance and Evaluation, Talent Management and succession planning
- Employee engagement, Foster a culture of continuous learning and skill enhancement among employees and promote awareness and participation in skills development opportunities
- Ensure skills development programs comply with relevant regulations and industry standards
- Data Analysis and reporting
Learning and Development Specialist
Kura Pty Ltd
10.2020 - 11.2022
- Assessing training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives
- People Management, creating, organising, planning, and presenting various forms of onboarding, orientation, and skills training for staff
- Developing unique training programs to fulfill staff specific needs to maintain or improve job skills
- Creating training procedure manuals, guides, and course materials
- Presenting development programs using various forms and formats including group discussion, lecture, simulations, and videos,
- Maintaining records of training and development activities, attendance, results of tests and assessments, and retraining requirements
- Assessing training materials prepared by instructors
- Evaluating program effectiveness through assessments, surveys, and feedback
- Maintaining knowledge of the latest trends in training and development
- Preparing and implementing training budget; maintains records and reports of expenses
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts
- Developed a library of instructional materials, ensuring consistency in messaging across all departments
- Provided coaching and mentoring to employees
Learning and Development Officer
Outworx Contact Center
01.2015 - 09.2020
- Assessing training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives
- Creating, organising, planning, and presenting various forms of onboarding, orientation, and skills training for staff
- Developing unique training programs to fulfill staff specific needs to maintain or improve job skills
- Presenting development programs using various forms and formats including group discussion, lecture, simulations, and videos
- Maintaining records of training and development activities, attendance, results of tests and assessments, and retraining requirements
- Evaluating program effectiveness through assessments, surveys, and feedback
- Maintaining knowledge of the latest trends in training and development, Reporting, Skills and Leadership development
- Acted as a team leader in group projects, delegating tasks and providing feedback
Education
Grade 12 -
Pietermaritzburg Girls’ High
Pietermaritzburg, South Africa2002
Train The Trainer
Train You Can
Durban, South AfricaAssessor - In Progress
Train You Can
Durban, South AfricaModerators - In Progress
Train You Can
DurbanSkills
Critical thinking
Strategic Planning
Coaching
General management
Excellent presentation skills
Learning Outcomes Tracking
Adaptability and Flexibility
Leadership training
Stakeholder Management
Program Development
Training Program Assessment
Program Optimization
Timeline
Skills Development Training Manager
CareerBox
12.2022 - 08.2023
Learning and Development Specialist
Kura Pty Ltd
10.2020 - 11.2022
Learning and Development Officer
Outworx Contact Center
01.2015 - 09.2020
Learning and Development Manager
Nutun CX
8 2023 - Current
Grade 12 -
Pietermaritzburg Girls’ High
Train The Trainer
Train You Can
Assessor - In Progress
Train You Can
Moderators - In Progress
Train You Can
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