Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Clara Umba

Johannesburg

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

aron transportation servies
Johannesburg
03.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Project Coordinator

jungle city pictures
Johannesburg
09.2018 - Current
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Conducted risk assessments and identified potential issues that could affect project success.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Prepared status reports to communicate progress to stakeholders and management teams.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Assessed, monitored and reported on work progression.

Receptionist Administrator

eye on africa
Johannesburg
01.2017 - 12.2018
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Maintained reception area cleanliness and tidiness.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Assisted with coordination of events including booking venues, catering services.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Responded promptly to emails from customers and other departments within the organization.
  • Coordinated meetings between internal departments and external partners and clients.
  • Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Provided assistance with payroll processing when needed.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Participated in regular training sessions related to customer service best practices.
  • Ensured that reception area is kept safe at all times by monitoring security cameras.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.

Education

Bachelor of Science - Nursing Assistance

Florence Acadamy
01-2025

Associate of Science - Nursing Assistance

Alison Careers
02-2021

Associate of Business Administration - Business Administration And Management

Birnam Business College
Johannesburg
12-2011

Skills

  • Data Collection
  • Call Management
  • Inbound and Outbound Calling
  • Account updating
  • Scheduling
  • Paperwork Processing
  • Appointment Scheduling
  • Consultative Sales
  • Product Knowledge
  • Complaint resolution
  • Data Entry
  • Lead Generation
  • Conflict Resolution
  • Report Generation
  • Customer Relations
  • Microsoft Outlook
  • Materials Transport
  • Schedule mastery
  • Customer Relationship Management (CRM)
  • CRM Software
  • Active Listening
  • Customer Education
  • Adaptive team player
  • Administrative Support
  • Proofreading
  • Project management abilities
  • Store maintenance
  • Retail Marketing
  • Receiving support
  • Process Optimization
  • Office equipment proficiency

Affiliations

  • motivation speaker
  • preaching the gospel
  • involved in charity activities
  • reading
  • watching movies
  • speading time with family

Languages

English
First Language
French
Elementary (A2)
A2
zulu
Elementary (A2)
A2

Accomplishments

  • fashion design award
  • leadership award
  • women association award

Certification

  • business registration certificate
  • certificate in latex
  • certificate in first aid
  • certificate in safe guard in old person
  • diploma for nursing assisance

References

References available upon request.

Timeline

Customer Service Representative

aron transportation servies
03.2020 - Current

Project Coordinator

jungle city pictures
09.2018 - Current

Receptionist Administrator

eye on africa
01.2017 - 12.2018

Bachelor of Science - Nursing Assistance

Florence Acadamy

Associate of Science - Nursing Assistance

Alison Careers

Associate of Business Administration - Business Administration And Management

Birnam Business College

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Clara Umba