Clairisha Isaacs
Teacher
Cape Town
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
7
7
years of professional experience
Work History
Lead Associate
WNS Global Services
02.2023 - 05.2024
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Initiated timely response to emails, voicemails, and written correspondence.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
Receptionist Administrator
The Hariot
07.2021 - 01.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Substitute Teacher
Symphony Primary School
10.2017 - 02.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Provided instruction for students in core subject areas.
Education
Bachelor of Education - Education
Stadio Higher Education
Cape Town, South Africa 04.2001 -
High School Diploma -
Voorbrug Secondary School
Matric NQF 04.2001 -
Skills
- Employee Supervision
- Report Writing
- Audit preparation
- File Maintenance
- Client Relationship Management
- Cross-functional Team Coordination
- Transaction Processing
Timeline
Lead Associate
WNS Global Services
02.2023 - 05.2024
Receptionist Administrator
The Hariot
07.2021 - 01.2023
Substitute Teacher
Symphony Primary School
10.2017 - 02.2019
Bachelor of Education - Education
Stadio Higher Education
04.2001 -
High School Diploma -
Voorbrug Secondary School
04.2001 -
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