With over 28 years of experience in the IT sector, I specialize in delivering exceptional customer service and maintaining a high level of professionalism. As a collaborative manager, I effectively engage across functional teams to create an empowered work culture. Building and nurturing stakeholder relationships is one of my key strengths, even in challenging environments. Drawing on extensive experience with cultural diversity, I excel at bringing people together from different backgrounds to form successful teams that consistently deliver excellent service to business users. Furthermore, my experience and training has provided a deep understanding of how critical IT consumer support is for strategically aligning with business objectives and driving overall performance.