Summary
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Claire Watson

Johannesburg,Gauteng

Summary

With over 28 years of experience in the IT sector, I specialize in delivering exceptional customer service and maintaining a high level of professionalism. As a collaborative manager, I effectively engage across functional teams to create an empowered work culture. Building and nurturing stakeholder relationships is one of my key strengths, even in challenging environments. Drawing on extensive experience with cultural diversity, I excel at bringing people together from different backgrounds to form successful teams that consistently deliver excellent service to business users. Furthermore, my experience and training has provided a deep understanding of how critical IT consumer support is for strategically aligning with business objectives and driving overall performance.

Education

Information Technology

ITIL V4 Direct Plan Improve
07.2024

Information Technology

ITIL V4 Create Deliver And Support
05.2024

Information Technology

ITIL V4 Foundation
12.2022

Information Technology

ITIL Foundation Certificate V3
11.2013

Business Administration And Management

Management Advancement Program Certification, Wits Business School – University of Witwatersrand
10.2013

Business Management

New Management Program Certification, Wits Business School – University of Witwatersrand
09.2010

Information Technology Project Management

Software Project Management Certification, University of South Africa
07.2006

Computer And Information Sciences

Networking Certification, University of South Africa
11.2005

Computer And Information Sciences

Lotus Domino Professional Certification R5
08.2003

Computer And Information Sciences

Lotus Domino Specialist Certification R5
09.2002

Computer Programming, Specific Applications

Visual Basic Certification, University of South Africa
11.2001

Project Management

Project Management Module 1 Certificate
04.1999

Supervisory And Management Studies

ISM/Supervisory Management Certification
01.1999

B-COM Informatics, Information Systems Management, Intro to Economics Environment and Accounting -

University of South Africa
08.1998

Matric Certificate -

Edenglen High School
01.1988

Skills

  • Team Leadership
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Staff Development
  • Performance Evaluations
  • Key Performance Indicators
  • Customer Service
  • Decision-Making
  • Positive Attitude
  • Process Improvement
  • Interpersonal Relations
  • Performance Tracking and Evaluation
  • Budget Administration
  • Mergers and Acquisitions
  • Risk Management

Languages

English

Hobbies and Interests

  • Hiking
  • Cooking
  • Renovating
  • Reading
  • Theatre and the Arts

Timeline

Information Technology

ITIL V4 Direct Plan Improve

Information Technology

ITIL V4 Create Deliver And Support

Information Technology

ITIL V4 Foundation

Information Technology

ITIL Foundation Certificate V3

Business Administration And Management

Management Advancement Program Certification, Wits Business School – University of Witwatersrand

Business Management

New Management Program Certification, Wits Business School – University of Witwatersrand

Information Technology Project Management

Software Project Management Certification, University of South Africa

Computer And Information Sciences

Networking Certification, University of South Africa

Computer And Information Sciences

Lotus Domino Professional Certification R5

Computer And Information Sciences

Lotus Domino Specialist Certification R5

Computer Programming, Specific Applications

Visual Basic Certification, University of South Africa

Project Management

Project Management Module 1 Certificate

Supervisory And Management Studies

ISM/Supervisory Management Certification

B-COM Informatics, Information Systems Management, Intro to Economics Environment and Accounting -

University of South Africa

Matric Certificate -

Edenglen High School
Claire Watson