Claire Leibach

Lead the Return functions within the Johannesburg or Cape Town returns department
Inbound operations will include Unloading, receiving, evaluating, filing and shipping of customer returns within the Takealot.com group
Ensuring that customer returns are processed in time and in full daily
Introduce and maintain daily productivity metrics to ensure that staff structures are running efficiently
Management of the Return teams
Manage and ensure that returns department is well organized and controlled to sufficiently support production and the goals of the business
Manage stock movement between Good stock, bad stock and Recovery DC’s
Intradepartmental inventory management to ensure that stock accuracy is at the highest level
Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
Daily, weekly & monthly commercial reporting management
Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
Maintain 5S principals withing the working environment
Manage and implement the Returns Policy and ensure that it is strictly adhered to, from the time the returned stock arrives back at the warehouse.
Escalation point for Customer Return queries from various functions within the business
Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved
Liaise with internal and external stakeholders
Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
Drive continuous improvement measures within your department
Collaborate with project and operations managers
Work on ad hoc projects and events.

• Responsible for planning, directing and overseeing the operations of two business units / divisions, operating within the organization
• I Manage 18 Staff ensuring that the department runs as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients
• In cooperation with other managers, I help establish procedures and put them into effect
• Investigations into discrepancies of short deliveries, over suppliers of stock and none delivery
• Responding and managing of support tickets
• Manage service level agreement (SLA)
• Identifying and addressing opportunities to continuously improve service, costs and efficiency in the company in making recommendations for changes
• Handling of customer queries internal and external
• Overseeing the collections of customers
• Picking and packing of stock
• Overseeing stock control
• Inventory control, goods and distribution management
• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
• Improve the existing procedures for outgoing and incoming resources and track inventory for the warehousing

• Owning a small logistics company
• Specialized in: Sea freight, Road freight, Cross Boarder, Customs Clearance

• Responsible for overseeing the inventory management process, defining departmental strategies
• Manage customer service activities including order entry, customer satisfaction, interface with sales, technical, and quality ensuring that Qrent's customer service creates competitive advantage in marketplace including resolving critical customer complaints
• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
• Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met
• Driving reverse Logistics facility for End of Term Hardware being returned from Finance deals
• Designing and documenting process flow for the division
• Source product internationally (Europe, UAE, America, China)
• Facilitate imports
• Facilitate distribution to Africa Branches (Zambia, Zimbabwe and Tanzania)
• Ensuring the process and facilities evolve as the business requirements change
• Implementing stock system
• Site visits
• Negotiating with Vendors and reviewing service levels
• Build and maintain relationships with strategic partners to handle the reverse logistics of very large quantities of specialized equipment
• Design solutions for recovery of residual costs on various types of equipment being returned
• Inventory control, goods and distribution management
• Stock count report and variance analysis
• Ensure warehouses meet minimum safety and legislative requirements
• Organize and coordinate packing material required
• Purchasing of software / packaging material (MRP - material requirement planning)
• Supplier relationships established and maintained
• Budget and cost control management
• Participate in personnel development at all levels through talent acquisition, performance management, providing opportunity for high performers, education, communication, expectation setting, and self-actualization

• Inbound & Outbound Logistics alignments thru overall strategies and objectives
• Development and Implementation of Strategies
• Manage service level agreement (SLA) of primary customers through daily service level
• Allocate, monitor and adjust resources to meet changing delivery needs
• Use of a wide range of evidence from diverse sources to identify problems, understand them, and develop effective solutions thru SWOT analysis
• Account Management
• Data Capturing /Customer Service/Managing Suppliers SLA
• Coordinate, facilitate the prompt and efficient handling of Credits and Claim
• Imports and Exports
• Debtor control thereby ensuring that the client's account with the company is kept up to date
• Administration Duties
• Identifying and addressing opportunities to continuously improve service, costs and efficiency in the company in making recommendations for changes to the Supply Chain; ensuring cost effectiveness and alignment to business objectives in meeting Customer and Client requirements
• Build strategic working relationships with Clients and maintain a high level of direct/indirect contact to ensure that specific requirements
• Identify, generate and implement new business opportunities
• Provide professional and exceptional services in all interactions with Clients
• Implement and co-ordinate Client related Project plans
• Proactively and timeously identify and resolve issues
• Manage and co-ordinate relationships and Service Level Agreements with Clients and Logistics Service Providers
• Embed and sustain organisation's culture and values in profit centres

• Establish and maintain customer relationship with primary customers by organizing and attending to their request, following through on problems, giving feedback on service levels
• Handling of costumer queries
• All Administrative Duties
• Data Capturing /Customer Service
• Monitor the compliance to lead times and handle discrepancies
• Managing Couriers on a daily basis
• Compile monthly information and give feedback
• Compile monthly customer feedback reports, interpret data and make recommendations
• Liaising with clients
• Imports and Exports
• Finance assistant
• Co-ordinate and facilitate the prompt and efficient handling of Credits and claims