Clair Hartman
Business Support / Virtual Assistant
Richmond
Summary
Experienced Business Support Virtual Assistant with outstanding administration and communication skills. Polite, punctual and friendly for professional staff and customer support.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Head of Business Support and Social Media
Artman Designs
Roodepoort
07.2018 - Current
- Increased Instagram engagement through strategic interaction with hashtags and follower comments.
- Created behaviour-shifting campaigns to grow target market, engagement and brand awareness.
- Capitalised on brand management and engagement opportunities via monitoring of social networks and tools.
- Operated paid advertising campaigns through utilisation of social platform ad managers.
- Supported brand consistency with engaging content focused on brand mission and values.
- Generated organic and paid social marketing campaigns on leading platforms.
- Curated content calendars across all social platforms, producing 3+ posts weekly.
- Interacted with clients daily, updating on projects and new developments.
- Managed social media content, boosting profile views through target audience engagement.
- Facilitated timely delivery of on-brand social media engagement, content and strategy.
- Used social media analytics tools to track and optimise campaigns.
- Maintained competitive market edge with fresh and unique content utilising trending audio and hashtags.
- Generated innovative campaign ideas to drive audience interaction and participation.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Managed priorities and resources to achieve service delivery requirements.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Maintained accurate records and documentation for reliable reference.
- Provided proactive secretarial support to senior staff, helping to improve department efficiency.
- Recommended cost saving and efficiency opportunities to improve business performance.
- Delegated daily tasks to achieve performance monitoring and reporting needs.
- Built and maintained strong working relationships with colleagues.
Underwriter
Blue Boor Brokers
Roodepoort
03.2012 - 07.2019
- Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting.
- Built and nurtured strong, professional relationships with members and brokers for portfolio retention and growth.
- Expanded network of business opportunities by attending local and broker events.
- Made quick, sound decisions within underwriting authority and based on appropriate data.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Identified and established new business opportunities, providing mutual benefits to company.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Applied thorough knowledge of claims procedures to process and close claims under tight deadlines.
- Drafted quotes detailing policy premiums, coverages and payment structures.
- Outlined insurance policies to protect customer interests and meet regulatory requirements.
- Communicated with customers to determine policy limits and degree of risk.
Education
Certificate of Higher Education - Neuro Linguistic Programming
Evolved Coaching
South Africa 05.2010 - 05.2010
Bachelor of Arts - Child and Family Psychology
University of Johannesburg
Auckland Park, South Africa 02.2008 - 11.2008
Bachelor of Arts - Child and Family Psychology
University of Johannesburg
Auckland Park, South Africa 02.2005 - 11.2007
Skills
Administrative support
Report writing skills
Presentation development
Bookkeeping
Business administration
Timeline
Head of Business Support and Social Media
Artman Designs
07.2018 - Current
Underwriter
Blue Boor Brokers
03.2012 - 07.2019
Certificate of Higher Education - Neuro Linguistic Programming
Evolved Coaching
05.2010 - 05.2010
Bachelor of Arts - Child and Family Psychology
University of Johannesburg
02.2008 - 11.2008
Bachelor of Arts - Child and Family Psychology
University of Johannesburg
02.2005 - 11.2007