Sewing
Ciska Du Plessis
Personal Assistant | Office Administrator | Property Manager
Stanford
Summary
Dynamic Vacation Rental Property Manager at SOLO Properties with a proven track record in maximizing revenue and enhancing guest satisfaction. Skilled in client relations and property management, I streamline operations and foster strong supplier partnerships, ensuring memorable experiences and repeat bookings. Proficient in Microsoft Office and dedicated to delivering exceptional service.
I have varied experience in guest house management, rental property management and administrative management over a period of 20 years. I have strong managerial skills, combined with a keen eye for aesthetics. I am reliable and goal-oriented with a passion for delivering exceptional service.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Vacation Rental Property Manager
SOLO Properties
06.2021 - Current
- Maximize revenue potential through effective calendar management and rate adjustments during peak seasons or special events.
- Streamline property management processes for increased efficiency and improved guest experiences.
- Develop strong relationships with local suppliers to secure competitive pricing on maintenance and repair services.
- Reduce maintenance costs by implementing preventative measures and regular property inspections.
- Assist guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Enhance guest satisfaction by efficiently managing reservations, inquiries, and check-ins.
- Improve overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Collaborate with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Conduct regular inspections of both interior and exterior of properties for damage.
- Collect and maintain records of rental payments and payment dates.
Office Manager
Hentiq 2023 (Pty) Ltd T/a Saline Blue
03.2011 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided excellent customer service when addressing client inquiries or concerns.
- Coordinated travel logistics including flight bookings, accommodation and transportation ensuring seamless trips for management.
- Enhanced executive productivity by managing calendar and scheduling appointments.
- Correspondence with international clients and suppliers.
- Co-ordinated and organised international trade shows including all travel arrangements and itineraries.
- Assisted in recruitment process, conducting interviews and getting new employees on board to promote seamless integration into the team dynamic.
- Implemented comprehensive training programmes for new recruits.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Hired, managed, developed and trained staff, conducted performance reviews and administered staff salaries.
Personal Assistant to the Managing Director
Alternative Pools
08.2009 - 02.2011
- Gathered necessary documentation for meetings by liaising with internal team members or external partners.
- Managed correspondence on behalf of the MD, drafting emails and letters to clients, vendors, and other stakeholders.
- Provided regular updates on ongoing projects keeping the MD well-informed about progress.
- Supported the MD in decision-making processes by researching topics and providing relevant information.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organising travel arrangements.
- Developed strong relationships with clients by providing exceptional customer service.
- Used discretion when handling confidential information.
- Organised conferences.
- Maintained balanced calendars.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning.
- Coordinated travel logistics including flight and accommodation bookings.
Office Manager's Assistant
Kleinriver Cheese
05.2007 - 07.2009
- Assisted in the development of office policies and procedures to ensure consistency in daily operations.
- Facilitated travel arrangements for executive staff members by booking transportation, accommodation and managing trip itineraries efficiently.
- Ensured compliance with local regulations by keeping track of necessary licenses and permits for business operations.
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
- Interacted with contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Conducted comprehensive research on industry trends which contributed valuable insights used to guide company strategies.
Education
Cape Institute For Allied Health Studies
Cape Town, South AfricaDiploma - Interior Design
BHC School of Design
Cape Town, South Africa 04.2001 -
Diploma - Tourism And Travel Management
Birnam Business College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Nelspuit High School
Nelspruit, South Africa 04.2001 -
Skills
Property Management Proficiency
Strong Leadership Abilities
Client Relations Management
Reservation Management
Interior Design Expertise
Travel Planning Expertise
Marketing & Promotion
Calendar Scheduling
Proficient in Microsoft Office
Real Estate Marketing
Facilitating Tenant-Owner Relations
Customer Service Expertise
Interests
Gardening
Cooking
Travel
Photography
Timeline
Vacation Rental Property Manager
SOLO Properties
06.2021 - Current
Office Manager
Hentiq 2023 (Pty) Ltd T/a Saline Blue
03.2011 - 05.2021
Personal Assistant to the Managing Director
Alternative Pools
08.2009 - 02.2011
Office Manager's Assistant
Kleinriver Cheese
05.2007 - 07.2009
Diploma - Interior Design
BHC School of Design
04.2001 -
Diploma - Tourism And Travel Management
Birnam Business College
04.2001 -
High School Diploma -
Nelspuit High School
04.2001 -
Cape Institute For Allied Health Studies