Cindy Dorothy Coelho
Sales & Office Admin
Johannesburg
Summary
Proven Client Liaison Manager at CSX Security Printing Services, adept in customer service and administrative support. Demonstrated success in enhancing client satisfaction and retention, leveraging sales background to exceed expectations. Skilled in fostering robust client relationships and streamlining processes, achieving significant improvements in efficiency. Excels in communication and problem-solving, ensuring high-quality service delivery.
Overview
45
45
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Client Liaison Manager
CSX Security Printing Services
Johannesburg
01.1999 - Current
- Developed a deep understanding of industry trends and competitor offerings, enabling strategic recommendations for clients'' needs fulfillment.
- Implemented strategies for improving customer retention rates by proactively addressing potential issues before they escalated into larger problems.
- Greeted visitors and directed to appropriate locations.
- Established strong relationships with clients, resulting in repeat business and long-term partnerships.
- Adapted communication styles to match the preferences of individual clients, leading to enhanced rapport and trust.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented strategies for improving customer retention rates by proactively addressing potential issues before they escalated into larger problems
LITHOTECH PRINTING
CUSTOMER SERVICE
01.1991 - 01.1999
- Provided exceptional client service, addressing concerns promptly and professionally while offering expert guidance on print options.
- Checking artwork, processing orders and quotations on printing
- Petty Cash and General Office Duties
- Worked closely with 3-member team to maintain high standards of quality and encourage repeat business
Girl Friday
Automatic Sprinklers
02.1985 - 01.1990
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Claims Typing Clerk
Standard General
Johannesburg
01.1980 - 12.2024
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment. Shorthand / Typist
Education
Some College (No Degree) - General Office Services
Krugersdorp High School
Krugersdorp 01.2020 - 12.2024
Skills
Customer service expertise
Administrative Support
Sales background
Shorthand typist
Timeline
Some College (No Degree) - General Office Services
Krugersdorp High School
01.2020 - 12.2024
Client Liaison Manager
CSX Security Printing Services
01.1999 - Current
LITHOTECH PRINTING
CUSTOMER SERVICE
01.1991 - 01.1999
Girl Friday
Automatic Sprinklers
02.1985 - 01.1990
Claims Typing Clerk
Standard General
01.1980 - 12.2024
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