Proven administrator with a track record of enhancing operational efficiency. Excelled in customer service and recordkeeping, significantly improving document management systems. Demonstrates a strong work ethic and exceptional attention to detail, fostering improved interdepartmental communication and streamlined office administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Cindy Treadway
Bellville
Summary
Overview
26
years of professional experience
Work History
FPS Properties
Administrator
2017.11 - 2024.07 (6 years & 8 months)
Job overview
- Managed confidential information with strict adherence to company policies and legal requirements.
- Oversaw personnel records and maintained updated internal databases to support efficient document management.
- Organized workflows.
- Managed office inventory levels to ensure adequate supplies while minimizing costs.
- Provided exceptional customer service to internal and external stakeholders, ensuring prompt response and effective issue resolution.
- Implemented an organized filing system that enhanced document retrieval efficiency and reduced errors.
- Maintained accurate documentation of company policies and procedures for accessibility to all employees.
- Facilitated interdepartmental communication, contributing to improved organizational cohesion.
- Managed human resources functions including recruitment and onboarding.
- Coordinated company events and meetings to promote teamwork and boost employee morale.
- Established and maintained a centralized information hub to enhance internal communication and operational efficiency.
- Developed professional networks to exchange industry best practices and stay current with trends.
- Collected, organized, and inputted data into database systems to track and analyze operational metrics.
- Enhanced customer experience by delivering superior service and effectively resolving issues.
- Evaluated customer feedback to drive continuous improvement of products and services.
- Generated reports outlining findings and actionable recommendations.
- Cultivated positive vendor relationships to ensure timely and cost-effective supply of services and materials.
- Provided reporting for forecasting and decision-making purposes.
- Managed documentation related to leasing activities, including modifications, renewals, and tenant communications.
- Collaborated cross-functionally to ensure seamless leasing operations and resolution of tenant concerns.
- Processed rental applications and maintained accurate lease records.
- Monitored lease terms and facilitated rent collections and renewals.
- Liaised with attorneys and investors regarding eviction processes.
- Coordinated property access registrations and facilitated landlord-tenant reconciliations.
- Provided administrative support including scheduling, document management, and communication coordination.
- Prepared and distributed invoices and reports on a regular basis.
- Solicited purchase offers from agents and facilitated documentation compliance with FICA regulations.
- Coordinated with bond originators to transmit OTPs (Offer to Purchase) and managed communication regarding application status.
- Obtained bond attorney details from originators upon final grant receipt, issuing instructions to Conveyancers to initiate the process.
- Liaised with conveyancers, providing bond attorney details to facilitate collaboration and progress updates on transactions.
- Managed communication between conveyancers and agents, ensuring timely submission of required documents and addendums.
- Drafted addendums to purchase offers and managed commission splits.
- Coordinated property inspections to secure compliance certificates efficiently.
- Issued commission invoices to conveyancers promptly and accurately.
- Handled uploading of rental and sales payments and conducted minute-taking at meetings, distributing records to team members.
- Upload and manage property listings on various web portals and social media.
- Created property marketing pamphlets for each new listing, ensuring accurate representation and effective promotion of properties.
Harcourts
Administration Assistant
2014.07 - 2017.10 (3 years & 3 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Uploading and maintaining property listings.
- Compiled weekly property advertisements for publication in the newspaper.
- Created property marketing pamphlets for each new listing, ensuring accurate representation and effective promotion of properties.
- Solicited purchase offers from agents and facilitated documentation compliance with FICA regulations.
- Coordinated with bond originators to transmit OTPs (Offer to Purchase) and managed communication regarding application status.
- Obtained bond attorney details from originators upon final grant receipt, issuing instructions to Conveyancers to initiate the process.
- Liaised with conveyancers, providing bond attorney details to facilitate collaboration and progress updates on transactions.
- Managed communication between conveyancers, agents and the office manager, ensuring timely submission of required documents and addendums.
- Coordinated property inspections to secure compliance certificates efficiently.
- Ensured accurate submission of invoices to the office manager for timely payment processing.
- Provided support to the office manager by assisting with ad-hoc duties as needed.
ABV Brands
Office Manager
2012.04 - 2014.03 (1 year & 11 months)
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed daily office operations, including answering switchboards and assisting with telephonic inquiries.
- Ensured timely delivery of messages to directors and sales agents.
- Coordinated ordering of stationery, groceries, and stock for the back bar and display cabinet.
- Handled petty cash and collected incoming post.
- Maintained adequate stock levels in the warehouse.
- Organized accommodations for international clients and brand principals.
- Provided assistance to the marketing director as required.
- Collaborated closely with the marketing director to oversee brand marketing materials and manage point-of-sale items (POS).
ADT Security
Direct Marketing Representative
2011.07 - 2011.10 (3 months)
Job overview
- Boosted brand awareness by creating compelling promotional materials that effectively communicated product benefits to potential customers.
- Adjusted content of sale presentations by studying customers.
- Achieved higher conversion rates.
- Prospected and acquired new domestic and commercial clients through cold calling, door-to-door canvassing, and pamphlet distribution.
- Generated leads through participation in marketing events and expos, contributing to business growth and client acquisition.
CCH
Trainee Real Estate Agent
2010.04 - 2011.05 (1 year & 1 month)
Job overview
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Sourced new properties and facilitated the sale of existing properties.
- Developed and maintained a personal database of clients and properties.
- Managed property advertising and responded to property inquiries.
- Coordinated property viewings with prospective clients, ensuring effective communication and customer service.
Lesedi Nuclear Services
Timekeeping and Attendance Clerk
2008.10 - 2009.02 (4 months)
Job overview
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Managed employee timekeeping by collecting clock cards, calculating hours worked, and recording data on spreadsheets.
- Administered leave applications, maintained records, and facilitated loan and salary advances for employees.
- Assisted employees with inquiries related to payroll and provided support in resolving pay-related issues.
- Liaised effectively between employees and the payroll division at head office to ensure accurate and timely processing of payroll.
Lesedi Nuclear Services
Reception and Admin Clerk
2008.02 - 2008.09 (7 months)
Job overview
- Operated switchboard to handle incoming calls.
- Managed inventory by ordering stationery and groceries.
- Maintained organized records through filing systems.
- Managed typing tasks, including purchase requisitions and general office support for managers.
- Administered a time management system for 60 employees, ensuring accurate tracking of attendance.
- Updated and continuously monitored databases, including issuing clock cards and adding new employees.
- Assisted in drafting employee contracts and handled petty cash transactions efficiently.
CDA Designs
Secretary
2004.11 - 2007.01 (2 years & 2 months)
Job overview
- Handled sensitive information discreetly and maintaining confidentiality.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed switchboard operations to ensure prompt handling of incoming calls.
- Addressed customer queries with professionalism and efficiency.
- Sorted and processed incoming mail for timely distribution.
- Printed architectural and engineering plans as required.
- Handled invoicing duties accurately and in a timely manner.
- Provided general administrative support, including filing and data entry.
- Offered secretarial and office support to the civil engineer, ensuring smooth daily operations.
Mix Flavour School of Dance
Dance Instructor and Choreographer (FULL TIME)
2003.03 - 2004.10 (1 year & 7 months)
Job overview
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Mix Flavour School of Dance
Dance Instructor and Choreographer (PART TIME)
2004.11 - 2006.12 (2 years & 1 month)
Job overview
- Instructed African, Ballet, Contemporary, Freestyle, Hip Hop, and Modern dance classes, fostering diverse dance skills among students.
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Contentlot.Com
PROOF READER (FREELANCE WORK)
2001.10 - 2002.01 (3 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proofread and edited electronic content for publication on the internet, ensuring accuracy and clarity.
Sure Financial Services and Gordon's Furniture
Financial Consultant and Sales Representative
2001.06 - 2001.11 (5 months)
Job overview
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
- Managed switchboard operations, ensuring efficient handling of incoming calls.
- Engaged in direct selling of discount furniture, achieving sales targets and customer satisfaction.
- Handled loan applications, assisting clients through the application process.
- Performed general office duties to support daily operations and organizational efficiency.
Western Province Technical College
Secretary
2000.02 - 2001.05 (1 year & 3 months)
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed client liaison to ensure satisfaction and resolve queries promptly.
- Coordinated communication between students and lecturers, facilitating a productive learning environment.
- Handled student registrations and ensured accurate inventory control.
- Maintained an organized filing system and updated records as needed.
- Managed and updated the client database to ensure accuracy and accessibility.
- Typed student reports and managed general correspondence.
- Provided personal assistant support to the campus head, assisting with administrative tasks.
- Carried out general office duties to support smooth daily operations.
Koeberg Nuclear Power Station
Administration Assistant
1999.03 - 2000.01 (10 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Managed client liaison, ensuring effective communication and resolving queries promptly.
- Assisted with ad hoc duties as required to support office operations.
- Supported the recruitment department by assisting with advertisements and providing personal assistant duties to recruitment officers.
- Handled filing tasks and maintained an organized filing system.
- Arranged accommodations and booked flights for clients as needed.
- Provided typing support for various documents and correspondence.
- Assisted in administering psychometric testing during recruitment processes.
- Screened job applications and managed correspondence, including opening and posting mail.
- Escorted applicants for medical testing when required.
- Performed general office duties to contribute to the smooth functioning of daily operations.
Nexus Connections
Tele-Verifying Operator
1998.09 - 1998.12 (3 months)
Job overview
- Verified company details via telephone to ensure accuracy of business address and contact information.
- Managed client liaison to facilitate effective communication and address inquiries.
- Assisted in compiling a business directory on CD-ROM drive.
- Marketed the business directory to various companies to promote its value and benefits.
Hargraves Library Services
Administration Clerk
1998.06 - 1998.08 (2 months)
Job overview
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Managed ordering of stationery and groceries to maintain office supplies.
- Maintained a database of books to track inventory and availability.
- Coordinated the ordering and distribution of books as needed.
- Carried out general office duties to support daily operations.
Education
Udemy Online
from 11-Month Online Digital Marketing Course
12.2020
University Overview
International School of Ministry Bellville, Cape Town
from 3-Year Course in Ministry
12.2015
University Overview
Choice 1 Computer College Cape Town CBD, Cape Town
from Microsoft Computer Packages
12.1998
University Overview
Proteus Senior Secondary Atlantis, Cape Town
High School Diploma
12.1997
University Overview
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Excellent Communication Skills and Telephone Etiquette
- Ability to Work in a Fast-Paced, Team-Oriented Environment
- Ability to Work Independently and as Part of a Team
- Strong Work Ethic
- Quick Learner
Timeline
Administrator
FPS Properties
2017.11 - 2024.07 (6 years & 8 months)
Administration Assistant
Harcourts
2014.07 - 2017.10 (3 years & 3 months)
Office Manager
ABV Brands
2012.04 - 2014.03 (1 year & 11 months)
Direct Marketing Representative
ADT Security
2011.07 - 2011.10 (3 months)
Trainee Real Estate Agent
CCH
2010.04 - 2011.05 (1 year & 1 month)
Timekeeping and Attendance Clerk
Lesedi Nuclear Services
2008.10 - 2009.02 (4 months)
Reception and Admin Clerk
Lesedi Nuclear Services
2008.02 - 2008.09 (7 months)
Secretary
CDA Designs
2004.11 - 2007.01 (2 years & 2 months)
Dance Instructor and Choreographer (PART TIME)
Mix Flavour School of Dance
2004.11 - 2006.12 (2 years & 1 month)
Dance Instructor and Choreographer (FULL TIME)
Mix Flavour School of Dance
2003.03 - 2004.10 (1 year & 7 months)
PROOF READER (FREELANCE WORK)
Contentlot.Com
2001.10 - 2002.01 (3 months)
Financial Consultant and Sales Representative
Sure Financial Services and Gordon's Furniture
2001.06 - 2001.11 (5 months)
Secretary
Western Province Technical College
2000.02 - 2001.05 (1 year & 3 months)
Administration Assistant
Koeberg Nuclear Power Station
1999.03 - 2000.01 (10 months)
Tele-Verifying Operator
Nexus Connections
1998.09 - 1998.12 (3 months)
Administration Clerk
Hargraves Library Services
1998.06 - 1998.08 (2 months)
Udemy
from 11-Month Online Digital Marketing Course
International School of Ministry
from 3-Year Course in Ministry
Choice 1 Computer College
from Microsoft Computer Packages
Proteus Senior Secondary
High School Diploma
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