Cindy Speelman
Head Of Reception / Administration
Cape Town
Summary
Dynamic and detail-oriented professional with a proven track record at Sanlam Investments, excelling in efficient document organization and effective communication. Enhanced office operations by streamlining appointment scheduling, significantly improving client satisfaction. Adept at multitasking and cross-functional project coordination, ensuring timely correspondence and meticulous data management.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist /Office Administrator
Sanlam Investments
09.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers= internal staff aswel as external guests and walk-in clients seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Updating and maintaining contact lists, and staff lists.
- Assisting the Office Manager with creating processes.
- Assisting the Office Manager with Occupational Health and Safety files, floor plans, and certification.
- Monthly payments and account reconciliations for suppliers, and HR payroll.
- Monthly reports and reconciliations for the Finance department.
- Payment processing for suppliers.
Receptionist /Switchboard /Administrator
Old Mutual
04.2013 - 08.2014
- Answering of a Switchboard and transferring of calls to extensions
- Receiving clients and suppliers in reception.
- Receive, direct, and relay telephone messages to staff.
- Assist in the planning and preparation of meetings and conference telephone calls.
- Planning and arranging catering for priority meetings.
- Sending, receiving, and distributing faxes.
- Facilitating courier services.
- Arranging parking for visitors and staff, updating records.
- Updating the telephone lists and distributing them.
- Creditors and debtors' payments and filings.
Reception /Switchboard
Acsis Strategic Investment
09.2012 - 04.2013
Education
No Degree - Busniess
Boston College
Cape Town, South Africa 04.2001 -
No Degree - Office Admin
UNISA
Cape Town, South Africa 04.2001 -
Skills
Detail-oriented data management
Timeline
Receptionist /Office Administrator
Sanlam Investments
09.2014 - Current
Receptionist /Switchboard /Administrator
Old Mutual
04.2013 - 08.2014
Reception /Switchboard
Acsis Strategic Investment
09.2012 - 04.2013
No Degree - Busniess
Boston College
04.2001 -
No Degree - Office Admin
UNISA
04.2001 -
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