Cindy Singh

• Leads or support implementation projects working with both external & internal clients and is responsible for all/ specific project workstreams.
• Leads discovery calls, design and validate process with key stakeholders.
• Manages piece of transformation on medium or large existing solutions.
• Identifies and documents client change impacts.
• Produces clear and concise project & process documentation.
• Drives training strategy (for project), including approach, and delivery.
• Collaborates with project workstream leads across AMS and external clients.
• Identifies and communicates risks and issues in a timely manner, making suggestions for mitigation.

Company Overview: Global technology company specializing in software, services, devices, and solutions

• Employ data and metrics for leadership reporting, and to gauge and enhance overall performance, impact, and effectiveness
• Preparation and delivery of reports to senior leadership and stakeholders
• Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
• Championed a client-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Oversaw forecasting activities and coordinate resource planning and P&L management
• Ongoing improvement of hiring processes to enhance talent acquisition and deliver a superior candidate and stakeholder experience, and pro-actively resolving any possible escalations
• Ongoing collaboration with GTA SMEs to further deliver and enhance diversity, compliance, talent pipelines, and EVP
• Leading a team with a focus on career and coaching development across Europe and UKI

Achievements

• On initial RPO, led a team to achieve 230 offers within a 45-day TTO across 150 HMS in 28 countries over 6 months.
• Oversaw the onboarding of the team during RPO expansion, ensuring equipment, access, and onboarding were completed within 2 weeks.
• Requirement to support 31 high profile vacancies with complex locations and language challenges. Nominated a team of recruiters possessing relevant language skills and local market experience and leveraged our sourcing team to provide insights alongside increased visibility of the employee referral scheme. Within 10 weeks processed circa 6,000 applications, processed offers and increased Portuguese hub by 60%.
• Successfully completed the AMS Project Land Programme
• Year end performance rating - Outstanding

Company Overview: Global tobacco company with a diverse portfolio of brands

• Transformed recruitment landscape by digitalizing the marketing function and building new tech teams, with roles focused 70% on Tech/Digital talent and 30% on finance and corporate functions
• Partnered globally with Digital Business Services Project Owners to establish a predictable recruitment model across locations including Pakistan, Malaysia, Mexico, Costa Rica, Romania, and Poland
• Served as the primary contact for Regional Expansion Leads, Finance, and HR to streamline recruitment processes and reporting
• Provided hands-on project management, including hiring forecasts, recruitment process execution, and attraction spend
• Ensured recruitment timelines and quality standards were met, leading a team of recruiters across Costa Rica, Romania, Pakistan, China and Malaysia, ensuring they receive proper coaching and guidance regarding recruitment progress and facilitating effective delivery
• Collaborated with the recruitment marketing team to enhance EVP, promote diversity, equity, and inclusion DEI, and increase brand presence in key hiring locations, including paid media for niche roles
• Conducted training sessions with hiring managers on agreed ways of working and recruitment best practices which led to an increase in the quality of hires and a reduction in TTH
• Utilized Talent Insights to optimize the hiring process and facilitate strategic decisions in talent management
• Supported the Global Executive Search Team for a period of 3 months

Company Overview: Global leader in serving science, providing a range of products and services

• Ensured recruitment delivery met SLA and KPI standards
• Led and coached a team of recruiters and sourcers across Europe and UKI
• Determined and managed optimal resource allocation to support the business area's talent strategy
• Built strong, trusted partnerships with senior client stakeholders to develop and maintain business and recruitment plans
• Committed to the professional development of the team, driving engagement, retention, and well-being
• Maintained data integrity and provided insightful analysis to support data-informed decision-making

Company Overview: Global leader in medical technology, services, and solutions

• Oversaw a team of recruiters and sourcers across EMEA, ensuring recruitment delivery for the 'Hugo' robotic project for technical and clinical roles
• TA Point of Contact for all IHS EMEA recruitment demand and delivery
• Managed forecasting, resource planning and P&L
• Proficient in using data to track recruitment metrics, analyze trends, and make data-driven decisions; monitoring and reporting thereof
• Established and nurtured influential relationships with senior client stakeholders to develop business and recruitment plans
• Liaised with external recruitment agencies and vendors to foster productive partnerships
• Develop recruitment strategies to attract premier talent and build talent pipeline
• Continuously evaluate and refine hiring processes to secure top talent and provide an exceptional experience for candidates and internal stakeholders
• Collaborate with country HR and Global Rewards to enhance and integrate best practices
• Custodian of the client's EVP, ensuring it is communicated effectively to bolster the client's market brand
• Ongoing focus on improvement of (eNPS) metric

Company Overview: Global leader in medical technology, services, and solutions

Achievements

• Implemented a diversity and BBBEE initiative that led to an 80% increase in the representation of previously underrepresented candidates
• Scope of work extended across more than 40 countries (CEMA and EMEA), with an average of 6-10 hires per month and a Time-to-Hire (TTH) of less than 60 days

Company Overview: Engineering, design, and advisory company