Cindy Mbalo
Regional Manager
Dawn City
Summary
Proactive Regional manager with demonstrated operations leadership, project managment and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
11
11
years of professional experience
Work History
Regional Manager
Catalyx Foundation
07.2022 - Current
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or clients satisfaction.
- Overseeing and managing projects.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Liaise with suitable stakeholders to extend awareness of the JS/Catalyx programmes in communities and to facilitate the recruitment of suitable candidates
- Engage, fully brief, and monitor the performance of, training providers
- Manage subordinates to ensure that prescribed protocols regarding the recording of trainees’ details, work experience and employment are effected promptly and consistently
- Communicate with the National Manager on an ongoing basis
- Submit required reports
- Manage the pool of suitable candidates that have come from the JS/Catalyx programmes.
- Make input as to innovative ways in which the effectiveness of the JS/Catalyx programmes may be improved in the Gauteng Region
- Liaising with training partners/candidates
- Workshops for candidates on specific employment opportunities
- Conducting interviews with candidates to assess suitability for employment
- Follow up on candidates regarding progress prior to and during employment
- Dealing with training partners queries and issues
- Hosting regular meetings with trainers
- Regular updates of your daily tasks on the Clockify system
- Booking venues and recruiting candidates
- Approvals for stores
- Manage the subordinate staff to ensure that recruitment targets, as set from time to time, are achieved
- Manage the subordinate staff to ensure that placement targets, as set from time to time, are achieved
- Liaise with MRP Group/ Spar store managers to understand their employment needs
Assistant Regional Manager
Catalyx Foundation
03.2021 - 06.2022
- Developed budgets and financial projections for regional activities, maintaining fiscal responsibility.
- Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
- Assist Regional Manager with reports.
- Maintaining existing relationship with clients.
- Liaise with stakeholders to support with recruiting for MRP Group training
- Cultivated a positive work environment through team-building exercises and open channels of communication.
Training Administrator
Catalyx Foundation
05.2017 - 05.2018
- Arrange and coordinate company's training Information days with Regional Manager, average of 8 trainings per month
- Post assessments - assess candidates that who completed their assessments and life skills training
- Provide support for ADHOC trainers ( ensure training venue is booked in time and all training equipments are available for the Life skills training)
- Manage and maintain relationships with venue stakeholders/management
- Source Candidates for life skills training
- Evaluate life skills trainings to ensure the training quality is maintained.
Office Administrator
Catalyx Foundation
04.2015 - 04.2017
- Provide various sales admin support through office duties
- Month end reconciliations
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Supplier verification
- Prepare reports
- Handle queries
- Manage office supply orders
- Supporting co-workers and training interns
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Conducting criminal record check for other company’s projects (Lexi Nexis)
Sales Associate
Totalsports
02.2013 - 03.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Keeping up to date with special promotions and putting up displays.
Education
National Diploma - Human Resources Management
Ekurhuleni West College
Germist, South Africa 04.2001 -
BBA - Business Administration
MANCOSA (Management College of South Africa)
Johannesburg, South Africa 04.2001 -
Skills
Sales and marketing strategies
Operational management
Performance Management
Business development and planning
Project Management
Decision-Making
Team Development
Training and coaching
Budget Administration
Timeline
Regional Manager
Catalyx Foundation
07.2022 - Current
Assistant Regional Manager
Catalyx Foundation
03.2021 - 06.2022
Training Administrator
Catalyx Foundation
05.2017 - 05.2018
Office Administrator
Catalyx Foundation
04.2015 - 04.2017
Sales Associate
Totalsports
02.2013 - 03.2015
National Diploma - Human Resources Management
Ekurhuleni West College
04.2001 -
BBA - Business Administration
MANCOSA (Management College of South Africa)
04.2001 -