Cindy-lee Ferendale

* Assisting walk in clients

* Quotations - Account clients and Cash clients

* Account queries

* Booking Collections and Delivery queries

* Switch board

* Data capturing / Invoicing and Credits

* Tracking and shipment status

* Assisting other branches with queries, quotes and locating parcels

* Handling customer complaints and queries via telephone, emails, live

chats and Zendesk tickets

* Assisting walk in clients

* Communicating with drivers

* Cashing up, working on Google sync and Titan platforms

* Doing change of addresses, and update contact details of clients

* Scanning of invoices, POD's

CONTACT DETAILS : Melanie Stevens - 0870970383 / 0604267680

* Filling / Invoicing

* Handled confidential documents discretely, upholding company policy

and confidentiality codes at all times

* Attending to emails and phone calls to customers

* Kept inventory of office supplies and ordered new items when needed

* Daily office duties and pastel invoicing

* Called customers with past-due invoices to request prompt payment.

* Supported staff with administrative needs for photocopying, faxing and

filing

* Capturing of claims on multi-choice system

* Stock control and ordering stock

* Quotations - Account clients and cash clients

CONTACT DETAILS : Melanie Stevens 0870970383

* Confirmation of Optical benefits

* Built positive customer rapport through friendly, professional

communication

* Maintained accurate knowledge of current services to provide informative customer advice.

* Answered customer queries daily via inbound and outbound calls,

emails and live chats

* Handled high volume calls to address customer inquiries and concerns

* Checked when last customer claimed for spectacles or contact lenses

* Capturing of data

* Admin duties

* Processing of claims

CONTACT DETAILS : Beniechelle Sodien 0415065900