Cindy Jacobs
Medical Reception
Paarl
Overview
10
10
years of professional experience
6007
6007
years of post-secondary education
2
2
Languages
Work History
Medical Receptionist
Dr. Andre Van Rooyen Gynaecologist
04.2025 - Current
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Medical receptionist
Megan VD Merwe Speech Therapy & KM Therapy
11.2019 - 03.2025
- Preparing of patient files for next day
- Ensure correct filling
- Make appointments
- Maintaining of stock levels
- Check outstanding medical aid and cash patient balances
- Daily check of emails
- Collection of outstanding monies
- Maintaining and replenishment of petty cash
- Obtain authorization from medical aids
- Typing letters written by therapist
- Answer switchboard
- Billing patients on Panacea system
- Ensure a clean reception area
Medical Receptionist
Dr. Andre Van Rooyen Gynaecologist
04.2025 - 2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Medical Receptionist / Admin Clerk
Dr Lizmare Bronn
11.2017 - 10.2019
- Compiling of daily patient list
- Preparing of patient files for next day
- Ensure correct filling
- Maintaining of stock levels
- Ordering medical stock
- Check outstanding medical aid balances
- Daily check of emails
- Refer queries to doctor
- Scan of daily diagnosis patient sheets on system
- Book over all laboratory results from email onto The Elixir system
- Collection of outstanding monies
- Maintaining and replenishment of petty cash
- Obtain authorization from medical aids
- Typing letters written by doctor
- Obtaining patient files for messages
- Answer switchboard
- Bill patients of Elixir system
- Assist doctor with local procedures
Customer Service Administrator
Novus Print Solutions (Paarl Media)
07.2015 - 10.2017
- Manage and oversee accounts executive function on the progress on production, distribution and delivery of jobs
- Ensure the provision of specialized technical advice on the printing of magazines and commercial material
- Manage and ensure the building of strong client relationships and ensure client satisfaction
- Liaise with production planners regarding scheduling of print jobs to determine material deadlines
- Monitoring progress being made with various printing jobs and supplying feedback to client
- Liaison with clients and representatives, establishing a sound relationship
- Investigate customer complaints of a varied nature
Education
Grade 10 - Afrikaans, English, Economics, Needle Work, Home Economics, Business studies
New Orleans Senior Secondary School
Grade 11 - Business Studies - Secretarial
Boland College
Paarl12-2002
Grade 12 -
Boland College
Paarl12-2003
Skills
Communication
Customer Service
Computer Skills
Administrative Support
Professionalism
Time management
Front desk operations
Medical office administration
Telephone etiquette
Medical billing
Appointment scheduling
Medical billing and coding
References
Jermayne Dryden
Novus Print Solutions, Montague gardens
0829272560
Elize-Marie Koen
Dr. Lizmare Bronn, Paarl
0725437855
Kryska Marquard
KM Therapy, Paarl
0823530510
Training
- Self leadership Course
- Day 1: The world of work
- Day 2: Being at work
- Day 3 and 4: The outer me Post programme project: Redefining myself at work Post programme project: Redefining myself in my personal life
- Day 5 and 6: The inner me
- Practice Management
- The professional, Ethical and Legal Role of the Healthcare Receptionist.
Timeline
Medical Receptionist
Dr. Andre Van Rooyen Gynaecologist
04.2025 - Current
Medical Receptionist
Dr. Andre Van Rooyen Gynaecologist
04.2025 - 2025
Medical receptionist
Megan VD Merwe Speech Therapy & KM Therapy
11.2019 - 03.2025
Medical Receptionist / Admin Clerk
Dr Lizmare Bronn
11.2017 - 10.2019
Customer Service Administrator
Novus Print Solutions (Paarl Media)
07.2015 - 10.2017
Grade 10 - Afrikaans, English, Economics, Needle Work, Home Economics, Business studies
New Orleans Senior Secondary School
Grade 11 - Business Studies - Secretarial
Boland College
Grade 12 -
Boland College
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