Cikizwa Tyiwa
Cape Town
Summary
Proficient in delivering exceptional customer service and ensuring seamless application functionality. Delivers application support that resolves technical issues, escalates urgent incidents quickly, and maintains service continuity. Manages client queries, SQL data retrieval, and accurate helpdesk logging to improve response quality and application reliability.
Overview
23
23
years of professional experience
Work History
Application Support
BCX
Cape Town
05.2018 - Current
- Identify and escalate situations requiring urgent attention to the relevant teams
- Handled client requests for system-related assistance in person, remotely, or telephonically
- Executed SQL queries on Database Manager to retrieve and manipulate data
- Logged all Helpdesk interactions to maintain accurate records of incidents of incidents logged using Simplicity
Administrator
BCX - Vodacom contract
Cape Town
08.2014 - 04.2018
- Oversaw Vodacom contract compliance
- Coordinated and maintained operational documentation and process overviews to map application support processes and uphold Internal Control Enhancements (ICE) and SOX requirements.
- Update Project and Operational documentation thus ensuring that there are minimal findings from audits conducted by internal audit on processes in Vodacom.
- Tracked daily contract ECM status, purchase orders, and all invoices along with DACs for payments.
Document Controller
Neotel
Johannesburg
05.2009 - 07.2012
- Tracked and followed up on outstanding and missing documents to ensure timely processing
- Collaborated with internal teams to ensure accuracy and compliance of maintained documents.
- Reported compliance with relevant acts and regulations.
Business Administrator - (United Kingdom)
Trust Housing Association
01.2008 - 07.2008
- Managed collection of overdue accounts with minimal supervision, ensuring timely recovery
- Handled adjustments, resolved queries, and addressed problems within company guidelines to uphold customer satisfaction
- Implemented customer relationship management strategies, enhancing client satisfaction and loyalty.
Administrator - ( United Kingdom )
London Borough of Newham and Camden
11.2006 - 12.2007
- Completed daily billing, collections and reporting duties.
- Monitored overdue payments using a spreadsheet, facilitating prompt follow-up on outstanding accounts.
- Ledger and bank reconciliation, investigated mis-allocated cash and monies gone missing
Internal Marketer
Wesbank
Cape Town
09.2003 - 08.2006
- Reviewed and processed vehicle finance loan applications, facilitating timely approvals
- Ensured that all approved applications are carried out according to standards and payments are made out to the dealers bank accounts
- Validated clients employment and credit check clearance
- Paid out approved deals
Education
Grade 12 -
Thembelihle Senior Secondary School
Cape Town, WC01-1999
Certificate -
Data Capturing – Boston Business College
Cape Town, WC01-2002
Certificate -
COMPTIA A+ Core1 220: 1001-1002 – Torque IT
01-2020
Certificate -
VIP Payroll – Softline VIP
Cape Town, WC01-2010
Retail Practices eLearning Module1- 4 -
BCX Net Campus
01-2018
Skills
- SQL database management
- User support
- Incident response
- Client management
- Document control
- Contract management
- Problem solving
- Communication
Timeline
Application Support
BCX
05.2018 - Current
Administrator
BCX - Vodacom contract
08.2014 - 04.2018
Document Controller
Neotel
05.2009 - 07.2012
Business Administrator - (United Kingdom)
Trust Housing Association
01.2008 - 07.2008
Administrator - ( United Kingdom )
London Borough of Newham and Camden
11.2006 - 12.2007
Internal Marketer
Wesbank
09.2003 - 08.2006
Grade 12 -
Thembelihle Senior Secondary School
Certificate -
Data Capturing – Boston Business College
Certificate -
COMPTIA A+ Core1 220: 1001-1002 – Torque IT
Certificate -
VIP Payroll – Softline VIP
Retail Practices eLearning Module1- 4 -
BCX Net Campus