A seasoned professional with a proven track record at Fullfunnel LLC, Exceled in leveraging social media proficiency and strategic thinking to drive client acquisition and business growth. Skilled in negotiation and relationship building, Consistently exceed sales targets by developing effective recruitment strategies and fostering strong client partnerships.
Senior Business Development Consultant and Customer Experience Success specialist with 15 years’ experience leading and working with teams in driving organizational growth and revenue. Advanced technical skills including proficient use of Multi CRM tool like SalesForce and HubSpot just to mention a few.
Proactive, friendly customer experience success specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Strategic-minded, goal-driven SBDR with over 10 years of verifiable successes in the areas of business development, account management, and direct sales. Exceptional ability to build and lead high-performing teams focused on developing profitable sales strategies and identifying market opportunities to achieve sales goals. Adaptable, customer-focused leader with a proven track record of bringing revenues, profits, and market shares to new heights,
Drove Sales Growth and to deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Secure at least 30 qualified appointments monthly and consistently exceed sales targets through effective lead generation and conversion strategies.
Negotiated contracts and closed sales with new and existing clients.
Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
Conduct market research to identify and approach new prospects, qualifying potential leads along the way
Maintain records of contacts, accounts and SAL booking via relevant CRM databases
Initiate contact with prospects through various channels including phone, email, and social media to comprehensively address their Workforce Management needs
Arrange and participate in initial discovery calls with prospects to assess their requirements
Work closely with account executives to seamlessly transition qualified leads into the sales cycle
Maintain accurate records of all sales activities using the CRM system, contributing to the enhancement of existing database
Exceed Client Expectations: Deliver exceptional customer service to prospects across Canada, addressing their HR compliance needs.
Schedule in-depth consultations with Senior Account Executives and ensure seamless
communication through appointment booking, confirmations, and Zoom meetings in their time zone.
HR Compliance Expertise: Leverage in-depth knowledge of HR compliance across all Canadian provinces to provide comprehensive support, including training, documentation management, recruitment assistance, and consulting services.
Conduct thorough compliance assessments and equip clients with personalized checklists and updates on key regulatory changes.
Maintaining a call dialing ratio of 180 to 250 call per day
Key Skills:
• Lead Generation & Qualification & Sales & Conversion
• Customer Service & Support & HR Compliance Expertise (all Canadian provinces)
• Cold Calling & Prospecting & Appointment Setting & Confirmation
• Communication & Interpersonal Skills & CRM Proficiency
• Time Management & Organization & Teamwork & Collaboration
• Adaptability & Continuous Learning & Additional Requirements:
• Maintain a call quality score of 85% or higher & • Demonstrated punctuality and consistent attendance.
• Positive and professional attitude & Systems used, Close CRM, etc
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or services
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Explain products or services and prices, and answer questions from customers.
Record names, addresses, purchases, and reactions of prospects contacted.
Secure at least 5 new quotes weekly through daily cold calling (minimum 120 calls).
Foster existing client relationships, targeting at least 20 quotes per week through ongoing communication.
Utilize a designated CRM system (e.g., Maximizer) to meticulously record all client interactions.
Prepare comprehensive site visit documentation (quotes, job sheets, company
résumés, etc.) with accuracy.
Manage all aspects of job planning, including scheduling technicians, inspectors, and contractors, and securing necessary resources.
Ensure timely and complete site work, liaising with clients and technicians to verify test reports.
Prepare comprehensive site visit documentation (quotes, job sheets, company
résumés, etc.) with accuracy.
Manage all aspects of job planning, including scheduling technicians, inspectors, and contractors, and securing necessary resources.
Ensure timely and complete site work, liaising with clients and technicians to verify test reports.
Deliver exceptional customer service, prioritizing professionalism and courtesy in all interactions.
Maintain accurate and complete invoices. Adhere to established workflow guidelines and actively pursue the achievement of sales targets and budget goals.
Set and present clear, actionable weekly goals during status meetings. Attend all scheduled meetings.
Professional Development & Sales Skills: Continuously enhance sales expertise through training, independent research, and maintaining up-to-date knowledge of VIS products and services.
Possess a deep understanding of the sales cycle, and VIS features/benefits, and implement creative strategies to drive sales and client retention.
Demonstrate strong problem-solving and project management abilities, coupled with the capacity to achieve sales targets.
Established strong client connections by understanding their needs and offering tailored solutions and then closed high-value deals with qualified leads.
Fostered seamless client experiences by working closely with internal teams and tracked and analyzed sales metrics to identify areas for improvement and consistently exceeded targets.
Provided valuable feedback to marketing and production teams to optimize sales efforts
Followed up customer queries to check provided solutions met expectations.
Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
Reduced customer wait times by adhering to call target timeframes.
Maintained up-to-date client records in database systems.
Set up appointments for customers and entered work tickets to obtain needed services for clients.
Reached out to established clients to follow up after sales and offer new products and services.
Key Skills:
• Lead generation & prospecting & Client relationship management
• Sales cycle management & Customer service & communication
• Product knowledge & presentation & Project planning & problem-solving
• Goal setting & achievement & CRM proficiency
• Time management & organization & Honesty & integrity
• Teamwork & collaboration & Adaptability & continuous learning
Provided comprehensive support throughout the immigration process:
Guided clients from initial inquiries to application submission and postsubmission
Created legal documents and contracts for official use.
follow-up.
Processed diverse applications (SAQA, memberships, VFS, visas, PR, citizenship).
Drafted supporting letters, reviewed documents, and compiled complete application packages.
Facilitated payments, refunds, bookings, and collection of vital documents.
Effectively liaised with clients, universities, professional bodies, and foreign
embassies.
Maintained accurate client records and ensured adherence to company
policies and procedures.
Actively contributed to marketing and client engagement:
Managed the CRM system, creating marketing materials and keeping clients
informed.
Conducted ongoing research to stay updated on immigration regulations and
processes.
Demonstrated strong administrative and organizational skills:
Handled general administrative tasks, including ordering office supplies and attending meetings.
Assisted the Director with various business requests and provided weekly updates.
Responded to compliance-related queries, keeping up to date with changes to regulations.
Maintained accurate and detailed compliance records.
Ensured company policies were implemented and adhered to.
Handled official documents to maintain privacy, authenticity and accuracy.
Key Skills:
• Immigration Law and Procedures & Client Service & Communication
• Application Processing & Document Management & Liaison & Relationship Building
• Organization & Attention to Detail & Marketing & CRM Management
• Research & Problem-Solving & Time Management & Multi-Tasking
• Teamwork & Collaboration
Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
Delivered exceptional customer service across multiple channels (phone, email, written correspondence).
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Offered friendly, efficient customer service and handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Analyzing the current data and state of policies, procedures and other aspects of the business
Identify and pursue new business opportunities through market research, networking, and lead generation.
Build and maintain strong relationships with prospective clients, understanding their business needs and offering customized solutions.
Develop and execute effective sales strategies and plans to achieve sales targets and revenue goals.
Develop training materials and procedures, or train users in proper use of hardware or software.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Efficiently resolved customer inquiries, complaints, and billing issues, prioritizing customer satisfaction.
Utilized strong problem-solving skills to identify and address customer concerns proactively.
Managed customer accounts with accuracy, processing invoices, reconciling payments, and maintaining detailed records.
Ensured adherence to company policies and procedures.
Continuously enhance business development processes and methodologies to drive efficiency and effectiveness.
Collaborated with internal departments to enhance customer service and experience.
Identified upselling opportunities and recommended relevant products or services.
Worked effectively as part of a team to achieve individual and team goals.
Demonstrated exceptional communication skills, building trust and rapport with customers.
Key Skills:
• Customer Service & Problem-Solving
• Communication & Billing & Collections
• Data Accuracy & Attention to Detail & Teamwork & Collaboration
• Multi-Tasking & Time Management & Flexibility & Adaptability
Drove sales growth through the entire customer lifecycle:
Managed a portfolio of key accounts, consistently delivering high levels of client satisfaction through attentive service and support.
Identified cross-selling opportunities within existing client base, maximizing revenue potential from each account relationship.
Worked closely with sales managers to develop effective strategies for reaching target audiences in various industries.
Leveraged technical knowledge and strong communication skills to simplify complex concepts for clients, building trust and credibility in offerings.
Managed entire sales process, from prospecting and lead generation to closing deals and ensuring successful delivery.
Presented and promoted technical product and services using sound product knowledge and powerful sales techniques.
Used exceptional relationship building abilities to establish, develop and maintain positive business and customer links.
Identify prospective customers through a variety of media and cold calling to qualify potential leads;
Identify potential clients within specialist fields through research and networking and through industry market knowledge and research
Proactively seek new business opportunities in the market and actively create and nurture new and existing relationships
Utilizing extensive and innovative client attraction strategies that are relevant to the changing market and ensure to build a strong referral network.
Assist clients to select the appropriate services based on the client’s requirements, needs and relevant legislative requirements
Present company to potential clients & multiple audiences
Developed strong client relationships (resellers and end-users) to maximize sales and provide exceptional customer service.
Identified client needs, proposed tailored solutions, and communicated product information/promotions effectively.
Handled all aspects of customer journey: processed orders, facilitated onboarding, and managed key accounts.
Provided comprehensive support: handled cancellations, educated customers,and offered technical assistance.
Demonstrated strategic and proactive salesmanship:
Conducted market research, identified new business opportunities, and developed winning sales strategies.
Managed workload effectively, prioritized tasks, and consistently exceeded sales targets and revenue goals.
Networked at industry events to generate new leads and nurture existing client relationships.
Delivered exceptional results through strong communication and collaboration:
Possessed deep product knowledge, adhered to company policies, and addressed client inquiries promptly and professionally.
Collaborated with marketing to develop efective sales strategies and trained ther sales consultants.
Influenced customers through compelling presentations, providing service/product information and pricing with clarity.
Represented the company at trade shows, events, and demonstrations, creating a positive brand image.
Key Skills:
• Account Management & Relationship Building & Business Development & Lead Generation
• Sales & Negotiation & Customer Service & Support & Time Management & Prioritization
• Product Knowledge & Communication & Presentation Skills
Achieved consistent sales success through strategic selling and relationship building.
Built rapport with new and existing customers to boost client retention. Built rapport with customers and made suggestions to upsell products and achieve sales goals.
Researching businesses, individuals and industry trends to identify potential new clients and markets and ways to serve existing clients better
Contacting potential new clients using phone and email to gauge interest and plan meetings
Attending networking opportunities including conferences and industry events
Sold training packages (Basel 1, 2 & 3, HR Analytics, etc.) to leading South African companies, exceeding sales targets and achieving KPIs.
Developed new business and managed key accounts, fostering long-term relationships and exceeding client expectations.
Analyzed market trends and researched client needs to identify and capitalize on new sales opportunities.
Leveraged social media platforms to establish brand presence, build relationships with JSE Listed Companies and Banks, and generate leads.
Delivered exceptional customer service by providing tailored solutions to improve clients' training ROI and maintaining positive relationships.
Sold online training through both inbound and outbound calls, demonstrating proficiency in various sales channels.
Analyzed business goals and practices of potential and existing clients, recommending improvements to enhance their performance and market share.
Committed to continuous learning and networking to maintain professional and technical knowledge and stay ahead of industry trends.
Effectively handled sales administration tasks including reports, credit applications, and quotations.
Key Skills:
• B2B Sales & Negotiation & Account Management & Relationship Building
• Market Research & Analysis & Social Media Marketing & Lead Generation
• Customer Service & Solution Selling & Online Sales Techniques
• Business Acumen & Strategic Thinking & Professional & Technical Knowledge Development & Sales Administration & Reporting
Customer Service:
Delivered exceptional customer service through phone, email, and in-person interactions, demonstrating patience, empathy, and excellent communication skills (verbal and written).
Resolved customer inquiries, complaints, and billing issues promptly and efficiently, utilizing strong problem-solving skills and attention to detail.
Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Processed new customer orders, coordinated related documentation and adjusted account balances.
Ensure accurate and timely completion of customer service and order processing duties.
Proficiency in using computer systems for order management and communication.
Provide exceptional service to maintain brand loyalty. Use company resources effectively to address customer inquiries and concerns.
Built strong relationships with clients and fostered positive customer experiences by actively listening, understanding needs, and adhering to company policies and procedures.
Assist customers with inquiries, product information, and sales transactions
Sales:
Consistently exceeded sales targets by effectively identifying customer needs, recommending tailored solutions, and negotiating contracts to secure new business opportunities.
Developed and maintained relationships with key clients, achieving repeat business through excellent customer service, relationship management, and conflict resolution skills.
Conducted market research, analyzed trends, and developed targeted sales strategies to drive growth and stay ahead of market changes.
Presented product information effectively leveraging strong product knowledge and persuasion skills.
Operations:
Managed and coordinated various operational processes effectively, ensuring adherence to compliance regulations and maintaining accurate records.
Establish policies that follow customer service best practices while ensuring customers submit payments on time.
Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
Negotiate payment plans with consumers and set loan terms and conditions accordingly.
Maintain loan records, conduct regular analysis of credit-control system and implement changes as needed to reduce bad debts.
Report any payment issues to management or the appropriate team.
Follow up on overdue invoices and payments and implement company collections procedures as necessary.
Look for ways to improve debt collection processes
Analyzed data, identified areas for improvement, and implemented process changes to optimize efficiency and address challenges.
Liaised effectively with internal and external stakeholders to ensure smooth operations and resolve issues.
Demonstrated adaptability and problem-solving skills by adapting to changing situations and finding solutions.
Key Skills:
• Customer Service & Communication (verbal & written)
• Problem-solving & Attention to detail
• Customer relationship management & Empathy and patience
• Conflict resolution & Active listening
• Adherence to policies and procedures & Sales
• Target achievement and exceeding goals & Relationship building and client management
• Market research and analysis & Negotiation and persuasion
• Product knowledge and presentation skills & Cold calling and prospecting
• Sales strategy development
Operations:
• Process management and optimization & Data analysis and problem-solving
• Project management and coordination & Time management and organization
• Teamwork and collaboration & Adaptability and flexibility
• Compliance and regulations & Additional Skills:
• Business process modeling (BPMN) & Functional testing
• Credit control and collections & Data entry and accuracy
• Multitasking and prioritization & Training and coaching
Emergency Service Agent (Vodacom112 & 114):
Dispatched emergency calls (police, fire, ambulance) efficiently and accurately.
Sales Representative:
Converted leads into sales through persuasive communication and effective objection handling.
Learn and apply sales techniques and strategies through mentorship and on-the-job training.
Assist in preparation of sales presentations and proposals for potential customers.
Conduct market research to identify new leads and potential markets.
Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
Maintain accurate records of sales activities and customer interactions in CRM system.
Participate in sales meetings and training sessions to continuously improve sales skills and product knowledge
Ensured sales accuracy and met targets & deadlines through meticulous record-keeping.
Exceeded sales goals by up-selling and cross-selling products through outbound calls.
Adhered to FAIS compliance and quality assurance (QA) criteria.
Nurture relationships with clients through regular follow-ups and timely responses to inquiries.
Understand clients' needs and tailor solutions to address their specific requirements.
Maintained professional selling skills and accurately documented call details.
Prepared quotations, and policies, and handled sales administration efficiently.
Top Up Travel Insurance Sales:
Sold and upgraded travel insurance for bank cards, offering product endorsements.
Ensured proper documentation for trips and assisted private bank clients with travel insurance and concierge services.
Liaised with the claims department to facilitate claim resolution and case closure.
Maintain accurate records of sales activities, customer interactions, and deal status.
Continuously update knowledge about products and services to effectively communicate value propositions to clients.
Customer Service:
Delivered exceptional customer service, resolving inquiries effectively and professionally.
Developed and maintained long-term customer relationships through followup calls.
Managed existing customer base and responded to sales leads promptly.
Key Skills:
• Emergency dispatch: Prioritization, decision-making, accuracy, and composure under pressure.
• Sales: Persuasion, communication, customer service, objection handling, target achievement, compliance, and record-keeping.
• Travel insurance: Product knowledge, sales, customer service, claims handling, and document management.
Production and Customer Service:
Managed a computerized system used to generate accurate product order specifications, ensuring customer satisfaction and efficient production processes.
Monitor automated press operation systems and respond to fault, error, or alert messages.
Clean ink fountains, plates, or printing unit cylinders when press runs are completed.
Feed paper through press cylinders and adjust feed and tension controls.
Control workflow scheduling or job tracking, using computer database software.
Collect and inspect random samples during print runs to identify any necessary adjustments.
Secure printing plates to printing units and adjust tolerances.
Adjust digital files to alter print elements, such as fonts, graphics, or color separations.
Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
Verify that paper and ink meet specifications for given job.
Input production job settings into workstation terminals that control automated printing systems.
Set up or operate auxiliary equipment, such as cutting, folding, plate-making, drilling, or laminating machines.
Load presses with paper and make necessary adjustments, according to paper size.
Liaised effectively with clients to understand their needs, answer questions, and ensure their satisfaction with final products.
Operated various printing and finishing machinery (envelope machines, documents, laser printers, guillotines, glue binding presses) to produce high-quality products.
Performed binding and finishing tasks to complete product orders.
Reviewed product specifications for accuracy and feasibility, adapting computer systems and production processes as needed to meet client requirements and optimize efficiency.
Managed workflow effectively, allocating and distributing work among available staff, monitoring progress, and maintaining order quality.
Maintained open communication with clients throughout production process, keeping them informed and ensuring their specifications are met.
Enforced health and safety standards and adhered to workplace legislation, actively recommending improvements for safe and productive work environment.
Key Skills:
• Production Management & Workflow Optimization
• Customer Service & Communication
• Printing & Finishing Machinery Operation
• Product Specification & Quality Control
• Computer System Utilization & Adaptation
• Health & Safety Compliance & Improvement
Supported real estate operations through effective communication, data management, and administrative tasks:
Assisted the real estate administrator with tasks related to sales, leasing, and rentals.
Handled and screened incoming calls relating to real estate deals, establishing positive client relationships and capturing relevant information.
Managed and monitored lease administration for both landlords and tenants, tracking payments and obligations.
Maintained and updated client databases with details of deals, contracts, and payments.
Supported real estate team in capturing new business by assisting with data entry and listing activity logs.
Performed administrative duties including:
• Typing and data entry based on transactions & File organization and research
• Ordering office supplies & Making copies and completing meeting setup
• Greeting customers and performing other clerical tasks
Key Skills:
• Real Estate Terminology & Procedures
• Customer Service & Communication & Data Management & Entry
• Lease Administration & Tracking
• Teamwork & Collaboration
• Organization & Time Management
• Administrative & Clerical Skills
Delivered exceptional customer service and managed bar operations efficiently:
Opened and closed the bar responsibly, ensuring a smooth and timely operation.
Order or requisition liquors and supplies.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Check identification of customers to verify age requirements for purchase of alcohol.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Clean bars, work areas, and tables and supervise work of bar staff and other bartenders.
Create drink recipes and balance cash receipts.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Clean glasses, utensils, and bar equipment.
Plan, organize, and control operations of a cocktail lounge or bar.
Arrange bottles and glasses to make attractive displays.
Collect money for drinks served.
Provided friendly and efficient service to build rapport with customers and encourage repeat business.
Maximized sales through effective inventory management, ordering bar products, and maintaining an well-stocked inventory.
Contributed to a safe and enjoyable environment by arranging for security personnel on busy nights and ensuring compliance with regulations.
Demonstrated strong bartending skills, crafting a variety of cocktails using diverse ingredients.
Handled financial transactions efficiently, taking payments, settling tabs, and balancing tills.
Contributed to overall bar management by:
Scheduling staff and conducting training
Managing budget and payroll (including some office tasks)
Resolving customer and staff concerns professionally
Maintaining a peaceful and enjoyable atmosphere for all patrons
Key Skills:
• Bartending & Cocktail Making
• Customer Service & Relationship Building
• Inventory Management & Sales Maximization
• Safety & Compliance Assurance
• Cash Handling & Financial Transactions
• Staff Management & Training
• Budget & Payroll Management
• Conflict Resolution & Problem-Solving
Research and strategy