Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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CIDAT CECIL  MILLER

CIDAT CECIL MILLER

Johannesburg Gauteng South Africa

Summary

A seasoned professional with a proven track record at Fullfunnel LLC, Exceled in leveraging social media proficiency and strategic thinking to drive client acquisition and business growth. Skilled in negotiation and relationship building, Consistently exceed sales targets by developing effective recruitment strategies and fostering strong client partnerships.

Senior Business Development Consultant and Customer Experience Success specialist with 15 years’ experience leading and working with teams in driving organizational growth and revenue. Advanced technical skills including proficient use of Multi CRM tool like SalesForce and HubSpot just to mention a few.

Proactive, friendly customer experience success specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.

Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Strategic-minded, goal-driven SBDR with over 10 years of verifiable successes in the areas of business development, account management, and direct sales. Exceptional ability to build and lead high-performing teams focused on developing profitable sales strategies and identifying market opportunities to achieve sales goals. Adaptable, customer-focused leader with a proven track record of bringing revenues, profits, and market shares to new heights,

Overview

28
28
years of professional experience

Work History

Sr Client Acquisition Business Development Cons...

Fullfunnel LLC
04.2023 - 03.2024
  • Tailored sales pitches to suit individual client requirements, demonstrating a deep understanding of their unique needs and goals.
  • Collaborated with cross-functional teams to ensure seamless onboarding of new clients and successful project execution.
  • Acquired minimum of 5 SALs per week.
  • Leveraged social media platforms to engage with prospective clients and raise brand awareness within target markets.
  • Drove business growth through strategic collaboration and execution:
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Collaborate with internal teams and clients to develop and implement effective business development initiatives to drive sales and SAL booking.
  • Negotiated contracts, securing optimum conditions for business expansion.
  • Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Conduct market research to understand target audiences and develop targeted multi-channel campaigns through emails, social, and cold calling to generate qualified lead databases!
  • Engage with potential clients, customers, or prospects through cold calling to identify and qualify sales opportunities aligned with client goals and KPIs.
  • Effectively Partnering with Account Directors/Executives and Operations teams to deliver exceptional collaboration throughout sales development services and processes.
  • Utilize diverse prospecting techniques like tele-prospecting, email, social media to maximize campaign outreach and effectiveness via systems like Apollo, Sky-leads, Sales Navigator, Human linker etc.,
  • Meet/exceed Sales Accepted and Sales Qualified Leads (SAL&SQL) goals on a monthly basis Meet/exceed Key Performance Indicator (KPI) Metrics for Weekly Prospecting Activities
  • Used Hubspot CRM software to track leads and update information.
  • Built and expanded company's channel network by recruiting and onboarding new partners.
  • Outbound prospecting to drive opportunities with named accounts Host Hand-off calls/video meetings involving prospects, Account Executives, Solution Consultant
  • Equipped partners with knowledge and tools needed for success through training and development programs.
  • Monitored partner performance against set goals, analyzing data and providing guidance to optimize results.
  • Collaborate with Sales Operations on sales enablement initiatives, lead generation, and campaign deployment.
  • Conducting on average +- 200 to 250 cold calls per day via predictive dialler and managing CRM databases to link each call result to our CRM.
  • EOBD providing all stats pertaining to SAL’ s booked/Meetings schedule and database management via relevant channels.
  • Leveraged extensive experience in account management.
  • Successfully managed accounts at companies including Pequity, Commonwealth Joe, LiquorSplit, and Flex accounts,
  • Oversaw daily marketing sequence distribution and managed email communication through various CRM and communication tools (Apollo, Outreach, Salesforce, HubSpot, Zoom, Slack, LinkedIn, Skrapp, Drata, etc.).
  • Key Skills:
  • • Business Development Strategy & Market Research & Analysis
  • • Multi-Channel Campaign Management & Lead Generation & Qualification
  • • Cold Calling & Prospecting & Sales Enablement & Collaboration
  • • Account Management & CRM & Communication Tools Proficiency
  • • Business Development Strategy & Market Research & Analysis

Sr Strategic Sales Business Development Consultant

HR Covered Inc
05.2022 - 04.2023

Drove Sales Growth and to deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.

Secure at least 30 qualified appointments monthly and consistently exceed sales targets through effective lead generation and conversion strategies.

Negotiated contracts and closed sales with new and existing clients.

Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.

Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.

Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.

Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.

Conduct market research to identify and approach new prospects, qualifying potential leads along the way

Maintain records of contacts, accounts and SAL booking via relevant CRM databases

Initiate contact with prospects through various channels including phone, email, and social media to comprehensively address their Workforce Management needs

Arrange and participate in initial discovery calls with prospects to assess their requirements

Work closely with account executives to seamlessly transition qualified leads into the sales cycle

Maintain accurate records of all sales activities using the CRM system, contributing to the enhancement of existing database

Exceed Client Expectations: Deliver exceptional customer service to prospects across Canada, addressing their HR compliance needs.

Schedule in-depth consultations with Senior Account Executives and ensure seamless

communication through appointment booking, confirmations, and Zoom meetings in their time zone.

HR Compliance Expertise: Leverage in-depth knowledge of HR compliance across all Canadian provinces to provide comprehensive support, including training, documentation management, recruitment assistance, and consulting services.

Conduct thorough compliance assessments and equip clients with personalized checklists and updates on key regulatory changes.

Maintaining a call dialing ratio of 180 to 250 call per day

Key Skills:

• Lead Generation & Qualification & Sales & Conversion

• Customer Service & Support & HR Compliance Expertise (all Canadian provinces)

• Cold Calling & Prospecting & Appointment Setting & Confirmation

• Communication & Interpersonal Skills & CRM Proficiency

• Time Management & Organization & Teamwork & Collaboration

• Adaptability & Continuous Learning & Additional Requirements:

• Maintain a call quality score of 85% or higher & • Demonstrated punctuality and consistent attendance.

• Positive and professional attitude & Systems used, Close CRM, etc

Technical Pre-Sales & Client Support Specialist,

Vessel Inspection Service
01.2022 - 05.2022

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or services

Obtain customer information such as name, address, and payment method, and enter orders into computers.

Explain products or services and prices, and answer questions from customers.

Record names, addresses, purchases, and reactions of prospects contacted.

Secure at least 5 new quotes weekly through daily cold calling (minimum 120 calls).

Foster existing client relationships, targeting at least 20 quotes per week through ongoing communication.

Utilize a designated CRM system (e.g., Maximizer) to meticulously record all client interactions.

Prepare comprehensive site visit documentation (quotes, job sheets, company

résumés, etc.) with accuracy.

Manage all aspects of job planning, including scheduling technicians, inspectors, and contractors, and securing necessary resources.

Ensure timely and complete site work, liaising with clients and technicians to verify test reports.

Prepare comprehensive site visit documentation (quotes, job sheets, company

résumés, etc.) with accuracy.

Manage all aspects of job planning, including scheduling technicians, inspectors, and contractors, and securing necessary resources.

Ensure timely and complete site work, liaising with clients and technicians to verify test reports.

Deliver exceptional customer service, prioritizing professionalism and courtesy in all interactions.

Maintain accurate and complete invoices. Adhere to established workflow guidelines and actively pursue the achievement of sales targets and budget goals.

Set and present clear, actionable weekly goals during status meetings. Attend all scheduled meetings.

Professional Development & Sales Skills: Continuously enhance sales expertise through training, independent research, and maintaining up-to-date knowledge of VIS products and services.

Possess a deep understanding of the sales cycle, and VIS features/benefits, and implement creative strategies to drive sales and client retention.

Demonstrate strong problem-solving and project management abilities, coupled with the capacity to achieve sales targets.

Established strong client connections by understanding their needs and offering tailored solutions and then closed high-value deals with qualified leads.

Fostered seamless client experiences by working closely with internal teams and tracked and analyzed sales metrics to identify areas for improvement and consistently exceeded targets.

Provided valuable feedback to marketing and production teams to optimize sales efforts

Followed up customer queries to check provided solutions met expectations.

Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.

Reduced customer wait times by adhering to call target timeframes.

Maintained up-to-date client records in database systems.

Set up appointments for customers and entered work tickets to obtain needed services for clients.

Reached out to established clients to follow up after sales and offer new products and services.

Key Skills:

• Lead generation & prospecting & Client relationship management

• Sales cycle management & Customer service & communication

• Product knowledge & presentation & Project planning & problem-solving

• Goal setting & achievement & CRM proficiency

• Time management & organization & Honesty & integrity

• Teamwork & collaboration & Adaptability & continuous learning

Expatriate Services & Compliance Advisor

Tax Consulting SA/Africorp
07.2021 - 12.2021

Provided comprehensive support throughout the immigration process:

Guided clients from initial inquiries to application submission and postsubmission

Created legal documents and contracts for official use.

follow-up.

Processed diverse applications (SAQA, memberships, VFS, visas, PR, citizenship).

Drafted supporting letters, reviewed documents, and compiled complete application packages.

Facilitated payments, refunds, bookings, and collection of vital documents.

Effectively liaised with clients, universities, professional bodies, and foreign

embassies.

Maintained accurate client records and ensured adherence to company

policies and procedures.

Actively contributed to marketing and client engagement:

Managed the CRM system, creating marketing materials and keeping clients

informed.

Conducted ongoing research to stay updated on immigration regulations and

processes.

Demonstrated strong administrative and organizational skills:

Handled general administrative tasks, including ordering office supplies and attending meetings.

Assisted the Director with various business requests and provided weekly updates.

Responded to compliance-related queries, keeping up to date with changes to regulations.

Maintained accurate and detailed compliance records.

Ensured company policies were implemented and adhered to.

Handled official documents to maintain privacy, authenticity and accuracy.

Key Skills:

• Immigration Law and Procedures & Client Service & Communication

• Application Processing & Document Management & Liaison & Relationship Building

• Organization & Attention to Detail & Marketing & CRM Management

• Research & Problem-Solving & Time Management & Multi-Tasking

• Teamwork & Collaboration

Technical Billing & Customer Support Consultant

Dimension Data & Merchants SA
09.2020 - 06.2021

Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.

Delivered exceptional customer service across multiple channels (phone, email, written correspondence).

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Offered friendly, efficient customer service and handled challenging situations with ease.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Analyzing the current data and state of policies, procedures and other aspects of the business

Identify and pursue new business opportunities through market research, networking, and lead generation.

Build and maintain strong relationships with prospective clients, understanding their business needs and offering customized solutions.

Develop and execute effective sales strategies and plans to achieve sales targets and revenue goals.

Develop training materials and procedures, or train users in proper use of hardware or software.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Efficiently resolved customer inquiries, complaints, and billing issues, prioritizing customer satisfaction.

Utilized strong problem-solving skills to identify and address customer concerns proactively.

Managed customer accounts with accuracy, processing invoices, reconciling payments, and maintaining detailed records.

Ensured adherence to company policies and procedures.

Continuously enhance business development processes and methodologies to drive efficiency and effectiveness.

Collaborated with internal departments to enhance customer service and experience.

Identified upselling opportunities and recommended relevant products or services.

Worked effectively as part of a team to achieve individual and team goals.

Demonstrated exceptional communication skills, building trust and rapport with customers.

Key Skills:

• Customer Service & Problem-Solving

• Communication & Billing & Collections

• Data Accuracy & Attention to Detail & Teamwork & Collaboration

• Multi-Tasking & Time Management & Flexibility & Adaptability

Customer Success & Technical Sales Consultant

Enbaya Pre-Paid Meters
02.2020 - 07.2020

Drove sales growth through the entire customer lifecycle:

Managed a portfolio of key accounts, consistently delivering high levels of client satisfaction through attentive service and support.

Identified cross-selling opportunities within existing client base, maximizing revenue potential from each account relationship.

Worked closely with sales managers to develop effective strategies for reaching target audiences in various industries.

Leveraged technical knowledge and strong communication skills to simplify complex concepts for clients, building trust and credibility in offerings.

Managed entire sales process, from prospecting and lead generation to closing deals and ensuring successful delivery.

Presented and promoted technical product and services using sound product knowledge and powerful sales techniques.

Used exceptional relationship building abilities to establish, develop and maintain positive business and customer links.

Identify prospective customers through a variety of media and cold calling to qualify potential leads;

Identify potential clients within specialist fields through research and networking and through industry market knowledge and research

Proactively seek new business opportunities in the market and actively create and nurture new and existing relationships

Utilizing extensive and innovative client attraction strategies that are relevant to the changing market and ensure to build a strong referral network.

Assist clients to select the appropriate services based on the client’s requirements, needs and relevant legislative requirements

Present company to potential clients & multiple audiences

Developed strong client relationships (resellers and end-users) to maximize sales and provide exceptional customer service.

Identified client needs, proposed tailored solutions, and communicated product information/promotions effectively.

Handled all aspects of customer journey: processed orders, facilitated onboarding, and managed key accounts.

Provided comprehensive support: handled cancellations, educated customers,and offered technical assistance.

Demonstrated strategic and proactive salesmanship:

Conducted market research, identified new business opportunities, and developed winning sales strategies.

Managed workload effectively, prioritized tasks, and consistently exceeded sales targets and revenue goals.

Networked at industry events to generate new leads and nurture existing client relationships.

Delivered exceptional results through strong communication and collaboration:

Possessed deep product knowledge, adhered to company policies, and addressed client inquiries promptly and professionally.

Collaborated with marketing to develop efective sales strategies and trained ther sales consultants.

Influenced customers through compelling presentations, providing service/product information and pricing with clarity.

Represented the company at trade shows, events, and demonstrations, creating a positive brand image.

Key Skills:

• Account Management & Relationship Building & Business Development & Lead Generation

• Sales & Negotiation & Customer Service & Support & Time Management & Prioritization

• Product Knowledge & Communication & Presentation Skills

Principal Business Development & Sales Specialist

MASTERCLASS EVENTS (PTY) LTD
03.2019 - 12.2019

Achieved consistent sales success through strategic selling and relationship building.

Built rapport with new and existing customers to boost client retention. Built rapport with customers and made suggestions to upsell products and achieve sales goals.

Researching businesses, individuals and industry trends to identify potential new clients and markets and ways to serve existing clients better

Contacting potential new clients using phone and email to gauge interest and plan meetings

Attending networking opportunities including conferences and industry events

Sold training packages (Basel 1, 2 & 3, HR Analytics, etc.) to leading South African companies, exceeding sales targets and achieving KPIs.

Developed new business and managed key accounts, fostering long-term relationships and exceeding client expectations.

Analyzed market trends and researched client needs to identify and capitalize on new sales opportunities.

Leveraged social media platforms to establish brand presence, build relationships with JSE Listed Companies and Banks, and generate leads.

Delivered exceptional customer service by providing tailored solutions to improve clients' training ROI and maintaining positive relationships.

Sold online training through both inbound and outbound calls, demonstrating proficiency in various sales channels.

Analyzed business goals and practices of potential and existing clients, recommending improvements to enhance their performance and market share.

Committed to continuous learning and networking to maintain professional and technical knowledge and stay ahead of industry trends.

Effectively handled sales administration tasks including reports, credit applications, and quotations.

Key Skills:

• B2B Sales & Negotiation & Account Management & Relationship Building

• Market Research & Analysis & Social Media Marketing & Lead Generation

• Customer Service & Solution Selling & Online Sales Techniques

• Business Acumen & Strategic Thinking & Professional & Technical Knowledge Development & Sales Administration & Reporting

Customer Accounts and Relationship Specialist

Avon Justine
02.2010 - 01.2019

Customer Service:

Delivered exceptional customer service through phone, email, and in-person interactions, demonstrating patience, empathy, and excellent communication skills (verbal and written).

Resolved customer inquiries, complaints, and billing issues promptly and efficiently, utilizing strong problem-solving skills and attention to detail.

Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Processed new customer orders, coordinated related documentation and adjusted account balances.

Ensure accurate and timely completion of customer service and order processing duties.

Proficiency in using computer systems for order management and communication.

Provide exceptional service to maintain brand loyalty. Use company resources effectively to address customer inquiries and concerns.

Built strong relationships with clients and fostered positive customer experiences by actively listening, understanding needs, and adhering to company policies and procedures.

Assist customers with inquiries, product information, and sales transactions

Sales:

Consistently exceeded sales targets by effectively identifying customer needs, recommending tailored solutions, and negotiating contracts to secure new business opportunities.

Developed and maintained relationships with key clients, achieving repeat business through excellent customer service, relationship management, and conflict resolution skills.

Conducted market research, analyzed trends, and developed targeted sales strategies to drive growth and stay ahead of market changes.

Presented product information effectively leveraging strong product knowledge and persuasion skills.

Operations:

Managed and coordinated various operational processes effectively, ensuring adherence to compliance regulations and maintaining accurate records.

Establish policies that follow customer service best practices while ensuring customers submit payments on time.

Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.

Negotiate payment plans with consumers and set loan terms and conditions accordingly.

Maintain loan records, conduct regular analysis of credit-control system and implement changes as needed to reduce bad debts.

Report any payment issues to management or the appropriate team.

Follow up on overdue invoices and payments and implement company collections procedures as necessary.

Look for ways to improve debt collection processes

Analyzed data, identified areas for improvement, and implemented process changes to optimize efficiency and address challenges.

Liaised effectively with internal and external stakeholders to ensure smooth operations and resolve issues.

Demonstrated adaptability and problem-solving skills by adapting to changing situations and finding solutions.

Key Skills:

• Customer Service & Communication (verbal & written)

• Problem-solving & Attention to detail

• Customer relationship management & Empathy and patience

• Conflict resolution & Active listening

• Adherence to policies and procedures & Sales

• Target achievement and exceeding goals & Relationship building and client management

• Market research and analysis & Negotiation and persuasion

• Product knowledge and presentation skills & Cold calling and prospecting

• Sales strategy development

Operations:

• Process management and optimization & Data analysis and problem-solving

• Project management and coordination & Time management and organization

• Teamwork and collaboration & Adaptability and flexibility

• Compliance and regulations & Additional Skills:

• Business process modeling (BPMN) & Functional testing

• Credit control and collections & Data entry and accuracy

• Multitasking and prioritization & Training and coaching

Client Sales Growth Specialist

International SOS South Africa
05.2006 - 02.2010

Emergency Service Agent (Vodacom112 & 114):

Dispatched emergency calls (police, fire, ambulance) efficiently and accurately.

Sales Representative:

Converted leads into sales through persuasive communication and effective objection handling.

Learn and apply sales techniques and strategies through mentorship and on-the-job training.

Assist in preparation of sales presentations and proposals for potential customers.

Conduct market research to identify new leads and potential markets.

Follow up with customers post-sale to ensure satisfaction and encourage repeat business.

Maintain accurate records of sales activities and customer interactions in CRM system.

Participate in sales meetings and training sessions to continuously improve sales skills and product knowledge

Ensured sales accuracy and met targets & deadlines through meticulous record-keeping.

Exceeded sales goals by up-selling and cross-selling products through outbound calls.

Adhered to FAIS compliance and quality assurance (QA) criteria.

Nurture relationships with clients through regular follow-ups and timely responses to inquiries.

Understand clients' needs and tailor solutions to address their specific requirements.

Maintained professional selling skills and accurately documented call details.

Prepared quotations, and policies, and handled sales administration efficiently.

Top Up Travel Insurance Sales:

Sold and upgraded travel insurance for bank cards, offering product endorsements.

Ensured proper documentation for trips and assisted private bank clients with travel insurance and concierge services.

Liaised with the claims department to facilitate claim resolution and case closure.

Maintain accurate records of sales activities, customer interactions, and deal status.

Continuously update knowledge about products and services to effectively communicate value propositions to clients.

Customer Service:

Delivered exceptional customer service, resolving inquiries effectively and professionally.

Developed and maintained long-term customer relationships through followup calls.

Managed existing customer base and responded to sales leads promptly.

Key Skills:

• Emergency dispatch: Prioritization, decision-making, accuracy, and composure under pressure.

• Sales: Persuasion, communication, customer service, objection handling, target achievement, compliance, and record-keeping.

• Travel insurance: Product knowledge, sales, customer service, claims handling, and document management.

Production & Operations Specialist

Mailtronic Marketing Direct
06.2004 - 03.2006

Production and Customer Service:

Managed a computerized system used to generate accurate product order specifications, ensuring customer satisfaction and efficient production processes.

Monitor automated press operation systems and respond to fault, error, or alert messages.

Clean ink fountains, plates, or printing unit cylinders when press runs are completed.

Feed paper through press cylinders and adjust feed and tension controls.

Control workflow scheduling or job tracking, using computer database software.

Collect and inspect random samples during print runs to identify any necessary adjustments.

Secure printing plates to printing units and adjust tolerances.

Adjust digital files to alter print elements, such as fonts, graphics, or color separations.

Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.

Verify that paper and ink meet specifications for given job.

Input production job settings into workstation terminals that control automated printing systems.

Set up or operate auxiliary equipment, such as cutting, folding, plate-making, drilling, or laminating machines.

Load presses with paper and make necessary adjustments, according to paper size.

Liaised effectively with clients to understand their needs, answer questions, and ensure their satisfaction with final products.

Operated various printing and finishing machinery (envelope machines, documents, laser printers, guillotines, glue binding presses) to produce high-quality products.

Performed binding and finishing tasks to complete product orders.

Reviewed product specifications for accuracy and feasibility, adapting computer systems and production processes as needed to meet client requirements and optimize efficiency.

Managed workflow effectively, allocating and distributing work among available staff, monitoring progress, and maintaining order quality.

Maintained open communication with clients throughout production process, keeping them informed and ensuring their specifications are met.

Enforced health and safety standards and adhered to workplace legislation, actively recommending improvements for safe and productive work environment.

Key Skills:

• Production Management & Workflow Optimization

• Customer Service & Communication

• Printing & Finishing Machinery Operation

• Product Specification & Quality Control

• Computer System Utilization & Adaptation

• Health & Safety Compliance & Improvement

Administrative Support Specialist

Transvaal Estate Agency
10.2001 - 04.2004

Supported real estate operations through effective communication, data management, and administrative tasks:

Assisted the real estate administrator with tasks related to sales, leasing, and rentals.

Handled and screened incoming calls relating to real estate deals, establishing positive client relationships and capturing relevant information.

Managed and monitored lease administration for both landlords and tenants, tracking payments and obligations.

Maintained and updated client databases with details of deals, contracts, and payments.

Supported real estate team in capturing new business by assisting with data entry and listing activity logs.

Performed administrative duties including:

• Typing and data entry based on transactions & File organization and research

• Ordering office supplies & Making copies and completing meeting setup

• Greeting customers and performing other clerical tasks

Key Skills:

• Real Estate Terminology & Procedures

• Customer Service & Communication & Data Management & Entry

• Lease Administration & Tracking

• Teamwork & Collaboration

• Organization & Time Management

• Administrative & Clerical Skills

Beverage Specialist

Keg & Bear
04.2001 - 09.2001

Delivered exceptional customer service and managed bar operations efficiently:

Opened and closed the bar responsibly, ensuring a smooth and timely operation.

Order or requisition liquors and supplies.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Check identification of customers to verify age requirements for purchase of alcohol.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Clean bars, work areas, and tables and supervise work of bar staff and other bartenders.

Create drink recipes and balance cash receipts.

Ask customers who become loud and obnoxious to leave, or physically remove them.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Clean glasses, utensils, and bar equipment.

Plan, organize, and control operations of a cocktail lounge or bar.

Arrange bottles and glasses to make attractive displays.

Collect money for drinks served.

Provided friendly and efficient service to build rapport with customers and encourage repeat business.

Maximized sales through effective inventory management, ordering bar products, and maintaining an well-stocked inventory.

Contributed to a safe and enjoyable environment by arranging for security personnel on busy nights and ensuring compliance with regulations.

Demonstrated strong bartending skills, crafting a variety of cocktails using diverse ingredients.

Handled financial transactions efficiently, taking payments, settling tabs, and balancing tills.

Contributed to overall bar management by:

Scheduling staff and conducting training

Managing budget and payroll (including some office tasks)

Resolving customer and staff concerns professionally

Maintaining a peaceful and enjoyable atmosphere for all patrons

Key Skills:

• Bartending & Cocktail Making

• Customer Service & Relationship Building

• Inventory Management & Sales Maximization

• Safety & Compliance Assurance

• Cash Handling & Financial Transactions

• Staff Management & Training

• Budget & Payroll Management

• Conflict Resolution & Problem-Solving

Fuel Dispenser Design and Test Engineer

Pro Walker & Tokheim SA.
02.1996 - 05.2001
  • Played key role in entire product lifecycle of fuel dispensers, from design and testing to production:
  • Collaborated with pharmacists to provide exceptional customer service, addressing patient concerns and questions professionally
  • Drill, tap, ream, countersink, and spot-face bolt holes in parts, using drill presses and portable power drills.
  • Position, align, and adjust parts for proper fit and assembly.
  • Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
  • Performed and directed prototype testing:
  • Verified product reliability and performance.
  • Ensured adherence to design specifications.
  • Contributed to development of new fuel dispensers by:
  • Designing and developing new products, including potential proprietary solutions.
  • Researching to inform product design.
  • Creating and building prototypes.
  • Supported engineering documentation for new products and product changes.
  • Contributed to production line operations to ensure compliance with South African Bureau of Standards (SABS) regulations and smooth assembly of fuel dispensers.
  • Key Skills:
  • • Fuel Dispenser Design & Development
  • • Prototype Testing & Evaluation
  • • Production & Quality Assurance
  • • Engineering Documentation
  • • SABS Compliance & Regulations

Education

No Degree - Financial Advisory And Intermediary Services

Inseta Imfundo
Johannesburg, South Africa
05.2005

High School Diploma -

St Thomas Senior Secondary High
Port Elizabeth, South Africa
12.1994

Skills

  • Recruitment strategy development
  • Effective negotiation
  • Objection handling
  • Social media proficiency
  • Networking skills
  • Cold-calling
  • Appointment management
  • Communication & Relationship Building
  • Strategic Thinking & Analysis
  • Sales & Business Acumen
  • Time management skills
  • Customer retention strategies

Research and strategy

  • Business intelligence and Networking

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Timeline

Sr Client Acquisition Business Development Cons...

Fullfunnel LLC
04.2023 - 03.2024

Sr Strategic Sales Business Development Consultant

HR Covered Inc
05.2022 - 04.2023

Technical Pre-Sales & Client Support Specialist,

Vessel Inspection Service
01.2022 - 05.2022

Expatriate Services & Compliance Advisor

Tax Consulting SA/Africorp
07.2021 - 12.2021

Technical Billing & Customer Support Consultant

Dimension Data & Merchants SA
09.2020 - 06.2021

Customer Success & Technical Sales Consultant

Enbaya Pre-Paid Meters
02.2020 - 07.2020

Principal Business Development & Sales Specialist

MASTERCLASS EVENTS (PTY) LTD
03.2019 - 12.2019

Customer Accounts and Relationship Specialist

Avon Justine
02.2010 - 01.2019

Client Sales Growth Specialist

International SOS South Africa
05.2006 - 02.2010

Production & Operations Specialist

Mailtronic Marketing Direct
06.2004 - 03.2006

Administrative Support Specialist

Transvaal Estate Agency
10.2001 - 04.2004

Beverage Specialist

Keg & Bear
04.2001 - 09.2001

Fuel Dispenser Design and Test Engineer

Pro Walker & Tokheim SA.
02.1996 - 05.2001

No Degree - Financial Advisory And Intermediary Services

Inseta Imfundo

High School Diploma -

St Thomas Senior Secondary High
CIDAT CECIL MILLER