CIDAT CECIL Miller

I specialize in driving revenue growth through strategic lead generation, account management, and customer-focused sales execution. My role centers on leading multi-channel campaigns and supporting client success across AI-enabled SaaS in B2B environments.

• Specialized in strategic lead generation, account management, and customer-focused sales execution.

• Managed multi-channel campaigns across email, social media, and cold calling, delivering qualified B2B appointments and enterprise demos.

• Served as the primary client contact, ensuring smooth communication, fast issue resolution, and strong long-term relationships.

• Optimized AI-driven discovery funnels with GeoLabs.ai accounts, and improved user journeys to generate higher-quality leads and business AI search discovery: Generative Engine Optimization.

Supported ETU.ai account by building outbound frameworks and qualifying high-value opportunities for immersive AI training adoptio/

• Designed integrated campaigns across multiple channels and languages, driving measurable revenue growth and stronger pipelines.

• Leveraged CRM systems and AI automation to track performance, refine targeting, and forecast outcomes more accurately.

• Delivered detailed reporting to help clients make informed, data-driven investment decisions.

• Increased revenue through well-planned upselling and cross-selling initiatives.

• Conducted market research and competitor analysis to sharpen targeting and strengthen campaign strategy.

• Collaborated with marketing, sales, and creative teams to maintain consistent messaging and align campaigns with business goals.

• Successfully managed multiple accounts across time zones while maintaining a customer-centric, adaptable, and highly organized approach.

Key contributor to growth at CAM Marketing Group, helping small businesses improve visibility and attract customers through SEO, digital marketing strategies, and lead generation solutions. Proven ability to acquire new clients, build strong relationships, and drive measurable business impact.

• Identify high-value opportunities through market research, trend analysis, and competitor insights.

• Acquire new B2B clients through targeted outreach, including cold calling, email campaigns, and personalized communication. • Build and maintain strong client relationships by understanding business needs and delivering tailored digital marketing solutions.

• Focus on helping businesses with little or no online presence increase visibility and reach customers searching for their services.

• Manage the full sales cycle from lead generation to closing, ensuring a smooth and professional client experience.

• Collaborate with marketing and design teams to create proposals, presentations, and campaigns that support client acquisition.

• Maintain accurate CRM records to track pipeline activity, monitor opportunities, and forecast revenue.

• Support content and campaign development to reinforce business development strategies.

• Drive revenue growth by meeting acquisition targets and expanding the client base.

• Contribute to CAM Marketing Group’s reputation as a trusted partner for businesses seeking stronger digital visibility.

Key strategic leader responsible for shaping and executing growth and marketing initiatives that drive revenue, expand market presence, and strengthen brand positioning. Managed key accounts while promoting Apostille and Notary services to both businesses and individuals.

• Developed multi-channel growth and marketing strategies to increase revenue, boost visibility, and grow market share
• Conducted market and competitor analysis to identify opportunities for differentiation and new business expansion
• Led the design, execution, and optimization of targeted marketing campaigns using data-driven insights
• Launched and scaled growth initiatives supporting Apostille and Notary service adoption
• Collaborated closely with Sales, Product, and Client Success teams to align growth objectives and ensure seamless delivery
• Strengthened brand presence through storytelling, content development, and thought leadership
• Established clear KPIs and tracked performance to measure the impact of campaigns and strategic initiatives
• Oversaw client acquisition, retention, and satisfaction through personalized engagement and effective account management
• Utilized digital marketing tools, analytics, and project leadership to deliver measurable outcomes
• Recognized for an innovative, results-driven, and collaborative approach aligned with industry trends

Dynamic and results-driven professional with expertise in generating qualified leads, securing new business, and driving revenue for CrewBloom, a leading BPO provider specializing in remote staffing solutions. Skilled in cold calling, multi-channel outreach, and converting prospects into long-term partnerships.

• Conducted research to identify companies with remote staffing needs and effectively qualified leads
• Executed targeted outreach strategies via calls, emails, and other channels to engage prospects
• Delivered persuasive presentations highlighting the benefits of flexible remote teams over hybrid solutions
• Built and maintained strong client relationships by understanding challenges and providing tailored solutions
• Negotiated contracts and closed deals consistently exceeding sales targets
• Maintained accurate CRM records, managing SQLs and MQLs to optimize pipeline growth
• Streamlined internal processes to improve team efficiency and project outcomes
• Mentored junior consultants and fostered a collaborative team environment
• Stayed informed on industry trends and CrewBloom services to position solutions effectively
• Focused on driving measurable results through strategic lead generation, relationship-building, and consultative sales

Played a key role in driving revenue growth and expanding Pequity’s footprint across the U.S. and Canada by connecting SMEs with HR and compensation technology solutions. Focused on building trusted relationships with business leaders, delivering measurable results, and positioning Pequity as a strategic partner in pay equity and compensation management.

• Designed and executed data-driven strategies to grow enterprise and mid-market customer base
• Identified, qualified, and nurtured opportunities through cold calling, email campaigns, and warm outreach
• Built strong relationships with Owners, CEOs, CFOs, and HR professionals to deliver tailored solutions
• Partnered with sales and marketing teams to refine messaging, improve engagement, and boost conversion rates
• Conducted market research, competitor analysis, and client needs assessments to strengthen positioning
• Implemented initiatives that improved sales efficiency, conversion, and overall market presence
• Collaborated cross-functionally with product, marketing, and customer success teams to ensure seamless onboarding, adoption, and retention
• Focused on consultative B2B sales to small and medium-sized businesses, delivering measurable revenue growth and long-term client value

Dynamic sales professional driving revenue growth, account management, and client acquisition across multiple industries at FullFunnel, a leading B2B GTM, and RevOps services firm. Specialized in developing tailored solutions, optimizing sales processes, and building high-quality lead pipelines.

• Developed and executed targeted multi-channel campaigns via email, social media, and cold calling to generate high-quality leads
• Crafted customized sales pitches aligned with client goals and FullFunnel’s GTM and RevOps offerings
• Managed multiple partner relationships, negotiated contracts, and ensured alignment with revenue objectives
• Leveraged tools including Apollo, Sky-Leads, Sales Navigator, Human Linker, and Hubspot CRM to track engagement, maintain accurate account data, and optimize prospecting
• Collaborated with cross-functional teams to ensure seamless onboarding, campaign execution, and measurable business outcomes
• Conducted market research, performance analysis, and competitor insights to refine strategies and maximize ROI
• Strengthened client relationships through consultative account management and alignment of solutions to business objectives
• Supported scalable GTM execution by bridging marketing-qualified leads and sales-qualified leads, contributing to consistent business performance

This version highlights your multi-channel expertise, B2B sales, account management, CRM proficiency, and strategic impact—without overloading with numbers but keeping it results-focused.

Played a key role in driving company growth by identifying, qualifying, and securing new business opportunities for HR Covered, a provider of HR compliance, training, documentation, health and safety support, and HR consulting services.

• Generated and qualified leads through cold calling, digital outreach, networking, and referrals. • Built strong relationships with prospective clients by understanding HR challenges and offering tailored solutions. • Acted as the first point of contact, delivering a professional, responsive, and consultative experience. • Clearly presented HR Covered’s value proposition, explaining how services support compliance, efficiency, and risk reduction. • Collaborated with sales and marketing teams to execute strategies that expanded the client base and drove revenue. • Managed the sales pipeline, followed up with prospects, and moved opportunities toward a successful close. • Conducted market and legislative research to identify trends, competitive positioning, and new opportunities. • Prepared reports on client interactions, sales activities, and market insights to support data-driven decisions. • Utilized CRM systems to track leads, document interactions, and maintain organized pipeline management. • Supported cross-functional teams in creating tailored proposals and presentations for prospective clients.

Experienced in technical sales, customer success, and account management, supporting clients across various industries, while driving revenue growth and delivering high-quality service. Specialized in simplifying complex technical products, strengthening relationships, and managing the full customer journey from onboarding to long-term support.

• Managed a portfolio of key accounts, ensuring high client satisfaction through attentive support and clear communication
• Identified upsell and cross-sell opportunities within the existing client base to maximize revenue
• Developed targeted sales strategies to reach diverse industries and strengthen customer acquisition
• Simplified complex technical concepts for clients, building trust and enhancing product understanding
• Managed the full sales cycle, from prospecting and qualification to closing deals and facilitating successful delivery
• Conducted technical product demonstrations to showcase features, benefits, and compliance requirements
• Built strong relationships with resellers and end-users to increase product adoption and repeat business
• Identified new business opportunities through research, networking, and multi-channel lead generation, including cold calling
• Provided end-to-end customer support, including onboarding, order processing, troubleshooting, education, and retention
• Utilized CRM software to manage inquiries, track interactions, and ensure timely issue resolution
• Collaborated with cross-functional teams to create tailored proposals, streamline processes, and enhance the service experience
• Delivered training sessions for new staff on customer service standards, internal tools, and communication best practices
• Analyzed market trends to support competitive positioning and identify opportunities for product growth

A detail-driven advisor with hands-on experience in immigration support, compliance management, and end-to-end application processing. Strong in client communication, document preparation, CRM management, and coordinating with embassies, professional bodies, and regulatory institutions. Known for accuracy, confidentiality, and delivering a seamless client experience.

• Guided clients through full immigration processes, from initial consultation to final submission and outcome collection.
• Prepared, drafted, and reviewed legal documents, supporting letters, and application packages with a strong focus on accuracy and compliance.
• Processed multiple application types including SAQA evaluations, professional body memberships, VFS appointments, visas, permanent residency, and citizenship.
• Acted as liaison with universities, embassies, professional bodies, and government departments to ensure smooth verification and submission processes.
• Facilitated payments, refunds, bookings, and disbursements with complete record-keeping for compliance and audit accuracy.
• Maintained and updated CRM systems, assigned leads, created weekly mailers, and provided detailed weekly statistical reports to management.
• Managed sensitive documents ensuring privacy, authenticity, and correct handling in line with company policies.
• Handled client onboarding, information collection, follow-ups, and progress updates while ensuring strong communication and service delivery.
• Assisted the Director with administrative and business-related requests, providing weekly updates and supporting high-level initiatives.
• Conducted frequent research to stay up to date with immigration regulations, policy changes, and outbound country visa processes.
• Coordinated submission and collection of official documents (PCCs, birth certificates, marriage certificates) through third-party providers.
• Provided in-person support during submissions at VFS, Home Affairs, and embassy appointments when required.
• Identified business opportunities through research and client interactions, contributing to continuous growth initiatives.
• Created marketing materials, brochures, and weekly mailers, and ensured all CRM records, lead lists, and tracking sheets were updated daily.
• Performed general office tasks including handling calls, meeting coordination, attending conferences, and maintaining professional relationships.

Customer service and technical support specialist with strong experience in billing systems, troubleshooting, data accuracy, and end-to-end customer resolution. Skilled in managing high-volume queries, resolving technical and billing issues, and ensuring customer satisfaction through clear communication and efficient problem-solving. Experienced in CRM, testing, documentation, and supporting both local and international clients.

• Provided multi-channel support (phone, email, written correspondence) to resolve customer queries, technical issues, and billing concerns.
• Delivered S4X-level customer experience to international clients, ensuring fast, accurate and professional support.
• Troubleshot hardware/software problems, followed SOPs, and escalated major issues to technicians or vendors when necessary.
• Tested system bugs and supported functional, integration, and user acceptance testing.
• Created and updated documentation including installation guides and user manuals.
• Coordinated escalations between support, billing, and operations teams, providing timely updates and weekly activity summaries.
• Managed customer accounts: processed invoices, reconciled payments, handled disputes, refunds, arrears, overpayments and underpayments.
• Ensured accurate billing by processing pricing, quantities, and line-of-business details on all billing statements.
• Delivered invoices to clients, maintained financial account records, and processed customer adjustments.
• Resolved billing disputes, paused collections when required, and followed up to ensure complete resolution.
• Identified upsell opportunities and recommended relevant products/services based on customer needs.
• Built strong customer relationships through open, consistent communication and adherence to service guidelines.
• Handled order placements, refunds, exchanges, account upgrades, and remote product resets.
• Managed incoming calls, assessed customer needs, and contributed to meeting sales targets and call handling KPIs.
• Conducted customer journey mapping to identify gaps in the support process and improve experience across all touchpoints.
• Monitored account balances, verified incoming payments, sorted and recorded transactions, and issued receipts and invoices.
• Maintained SLA compliance for the Billing Desk by following internal policies, timeframes, and quality standards.
• Supported business development efforts by identifying service improvement opportunities and customer trends.
• Demonstrated flexibility by working varied shifts including evenings, weekends, and holidays.

Experienced in technical sales, customer success, and account management, with a strong track record of driving revenue, supporting clients, and delivering tailored solutions across diverse industries. Specialized in simplifying complex technical products, building long-term relationships, and managing the full customer lifecycle.

• Managed a portfolio of key accounts, ensuring high satisfaction through proactive support, onboarding, and relationship management
• Identified cross-selling and upselling opportunities within existing accounts to increase revenue and strengthen retention
• Simplified complex technical concepts, building trust and credibility with both resellers and end-users
• Led the full sales cycle from prospecting and qualification to deal closing and delivery
• Conducted product demonstrations showcasing technical features and business benefits
• Generated new business through cold calling, digital outreach, research, and networking in niche and specialist fields
• Developed tailored solutions aligned to customer requirements, compliance needs, and technical specifications
• Collaborated with cross-functional teams to create strategic proposals, presentations, and customer-facing materials
• Managed all aspects of the customer journey including order processing, onboarding, cancellations, and technical assistance
• Built and maintained strong client relationships, enhancing satisfaction, engagement, and long-term loyalty
• Analyzed market trends to identify opportunities for product positioning and competitive advantage

High-performing B2B sales professional specializing in training solutions, key account management, and new business development. Proven success in selling professional development and corporate training packages to South Africa’s leading companies, including JSE-listed organizations, and major financial institutions. Skilled in strategic selling, market research, relationship building, and social media-driven lead generation.

• Drove new business development and managed key accounts, consistently exceeding sales targets and KPIs.
• Sold specialized training programs (Basel I, II & III, HR Analytics, Project Finance, Corporate Learning & Development, Investment Risk Measures, etc.) through outbound/inbound calling, email outreach, and social engagement.
• Built and maintained strong relationships with executives across JSE-listed companies, banks, and enterprise-level organizations.
• Conducted in-depth market and industry research to identify new client opportunities and align training solutions with business needs.
• Delivered tailored training proposals that improved clients’ workforce development strategies and ROI.
• Engaged in daily prospecting through phone, email, and social media to drive pipeline growth and secure meetings with decision-makers.
• Utilized LinkedIn, Twitter, and referral networks to establish brand visibility and generate new sales opportunities.
• Analyzed clients’ business goals and recommended training solutions to improve performance, compliance, and operational effectiveness.
• Monitored industry and market trends, providing insights to adjust sales approaches and optimize company offerings.
• Provided exceptional customer service by offering guidance, professional insights, and ongoing support to training clients.
• Created sales reports, processed credit applications, prepared quotations, and handled administrative tasks in line with company policy.
• Represented the company at industry events, conferences, and networking opportunities to expand market reach.
• Championed cold-calling and lead-hunting strategies to maintain sales momentum and consistently grow the client portfolio.

Customer service and relationship management specialist with deep experience in account management, credit control, debt collection, sales support, and escalations handling. Proven ability to manage high call volumes, resolve complex customer issues, support sales teams, and maintain accurate financial and account records. Strong background in retention, onboarding, recruitment of sales representatives, and driving customer satisfaction and loyalty.

• Delivered exceptional customer service across phone, email, and in-person channels, resolving inquiries, complaints, billing issues, and order-related problems while maintaining first-call resolution standards.
• Managed inbound and outbound communication, handling ±110 calls daily while ensuring professional, empathetic, and solution-driven support.
• Processed customer orders, updated account information, managed documentation, and ensured accuracy across all transactions.
• Recruited and onboarded sales representatives through outbound calling, account setup, and product support.
• Handled WIO (“Where Is Order”) inquiries, liaised with couriers, resolved misrouted orders, and ensured SLA-compliant deliveries.
• Maintained and updated the Avon/Justine query database, capturing accurate records and providing data reports to management and IT.
• Managed customer escalations, irate clients, and complex queries while ensuring fast turnaround times and professional resolution.
• Supported credit management by processing credit applications, running vetting checks, approving/denying applications, and communicating outcomes.
• Conducted credit analysis, managed debtors’ reconciliations, allocated payments, processed credit notes, managed PODs, and enforced collection procedures.
• Negotiated payment plans, managed arrears, minimized bad debt, and ensured compliance with company credit policies and ITC regulations.
• Supported the Sales Leadership Framework, providing coaching, training guidance, and assisting sales leaders in progressing through titles.
• Provided daily support to sales teams including travel arrangements, paperwork, awards, event logistics, and calendar management.
• Participated in sales drives, promotions, conferences, and brand-building events to increase customer engagement and loyalty.
• Served as Acting Team Leader/Supervisor when required—coaching staff, taking supervisor calls, monitoring quality, and ensuring KPIs and call standards were met.
• Conducted process modelling and business process mapping (“As-Is” / “To-Be”) using BPMN/Visio to improve operational workflows across departments.
• Assisted in functional testing of digital tools, Avon/Justine websites, and new system updates, ensuring stability and usability before rollout.
• Supported cross-departmental projects (Sales, IT, Distribution, PMO) through testing, reporting, documentation, and operational alignment.
• Conducted retention calls, customer care calls, and exit-risk identification to improve satisfaction and reduce churn.
• Ensured strict confidentiality of customer data in line with POPI Act and internal security policies.

Emergency response, sales, and client relationship specialist with experience managing high-pressure inbound emergency calls, converting leads into sales, servicing premium banking clients, and ensuring FAIS-compliant processes. Strong background in travel insurance sales, claims coordination, customer support, and maintaining accurate CRM documentation.

• Handled and dispatched emergency calls (Vodacom 112 & 114) to police, fire, ambulance, and other essential services with speed, precision, and composure.
• Served as CDA (Call Distribution Agent) and MA (Case Management Agent), ensuring accurate call routing and detailed case handling.
• Demonstrated exceptional decision-making under pressure, prioritizing emergencies and coordinating rapid response.
• Transitioned into sales, converting leads through persuasive communication, objection handling, and needs-based product recommendations.
• Prepared quotations, policies, and sales documentation with full adherence to FAIS compliance and QA standards.
• Accurately recorded all call notes, sales activities, and client interactions using LMS/CRM tools, ensuring traceability and reporting accuracy.
• Conducted market research to identify new leads, customer segments, and sales opportunities.
• Provided outbound sales for travel insurance products and upgrades, meeting and exceeding sales targets and deadlines.
• Promoted to the Travel Insurance Sales Department to sell and upgrade premium products for clients using American Express, Nedbank, Diners Club, ABSA, AIG, and other banking partners.
• Supported private bank clients with concierge-level service, including insurance endorsements, policy upgrades, trip documentation, and travel-related requirements.
• Liaised with the claims department to accelerate claim payouts, resolve client queries, and ensure complete case closure.
• Delivered exceptional customer service by resolving inquiries professionally and providing post-sale follow-up calls to nurture long-term relationships.
• Ensured all outbound and inbound interactions were compliant, accurate, and aligned with company service standards.
• Participated in sales training, skills development sessions, and team meetings to continuously improve product knowledge and selling techniques.
• Built and maintained a strong client base through timely follow-ups, relationship-building, and ongoing engagement.

Experienced production and operations professional with expertise in coordinating manufacturing workflows, managing machinery, and ensuring quality control. Skilled in client liaison, process optimization, staff supervision, and adherence to health and safety standards.

• Managed computerized production management systems to generate accurate product specifications.
• Liaised with clients to ensure product orders met expectations, specifications, and quality standards.
• Operated envelope and printing machinery, including docu-techs, laser printers, guillotines, glue-holding presses, and label production equipment.
• Oversaw bindery operations, ensuring products were bound, finished, and delivered to specification.
• Verified product specifications, adapting computer systems to meet production requirements efficiently.
• Allocated tasks to staff, monitored workflow, and maintained high-quality output across all orders.
• Coordinated production schedules to optimize efficiency, minimize delays, and reduce operational downtime.
• Managed inventory and ensured materials were available for uninterrupted production processes.
• Implemented process improvements to enhance productivity and streamline operations.
• Trained and mentored new staff on production protocols, machinery operation, and health and safety standards, fostering a compliant and efficient work environment.
• Ensured adherence to workplace legislation, health and safety requirements, and recommended operational improvements when necessary.

Organized and detail-oriented administrative professional with experience supporting real estate operations, managing client data, and streamlining office workflows. Skilled in client communication, database management, and general office administration.

• Assisted the real estate administrator with daily operations, including handling and screening incoming calls related to property sales and leases.
• Managed lease administration for both landlords and tenants, tracking payments, obligations, and contractual compliance.
• Maintained and updated client databases, ensuring accurate records of deals, contracts, and payment details.
• Supported sales, leasing, and rental activities by coordinating administrative tasks for a team of real estate agents.
• Conducted data entry, typing, and document preparation based on executed transactions.
• Established positive client relationships by fielding initial calls from prospective clients and logging activity efficiently.
• Coordinated office supplies, meeting setups, and general clerical tasks to ensure smooth daily operations.
• Assisted in preparing reports, presentations, and documentation to support management decisions.
• Developed organizational systems for document management, improving retrieval efficiency and accuracy.
• Scheduled appointments and managed calendars to optimize executives’ time management.

Customer-focused hospitality professional with experience managing bar operations, serving patrons, and supervising staff. Skilled in beverage preparation, inventory management, and delivering excellent customer service.

• Opened and closed the bar efficiently, ensuring smooth daily operations.
• Served beer, wine, and a variety of beverages promptly and professionally, building regular customer relationships.
• Managed bar inventory, placing orders to maintain stock levels and maximize daily and weekly sales.
• Ensured compliance with health and safety regulations by coordinating experienced staff, including bouncers on busy nights.
• Prepared mixed drinks using a wide range of ingredients, including spirits, soda, bitters, fruits, and sugar.
• Handled payments, settled tabs, and balanced tills accurately at the end of each shift.
• Oversaw staff scheduling, training, and performance to maintain high service standards.
• Addressed customer complaints and staff disputes professionally, ensuring a safe and enjoyable environment for all patrons.
• Implemented quality control measures for service and beverage presentation, ensuring consistent customer satisfaction.

Technical and production professional with experience in product development, prototype testing, and production line operations. Skilled in engineering documentation, cross-functional collaboration, and ensuring products meet quality and regulatory standards.

• Assisted in planning, design, and development of test requirements for fuel dispensers, ensuring compliance with customer specifications.
• Directed and performed testing of prototypes to verify product reliability and performance requirements.
• Designed and developed new products, including proprietary items, in alignment with the organization’s Product Development plan.
• Conducted research, created prototypes, and ensured products met design specifications.
• Prepared engineering documentation for new products or modifications to existing products.
• Rewired and converted fuel dispensers to comply with South African Bureau of Standards requirements.
• Worked on the production line to ensure fuel dispensers were built accurately and efficiently.
• Collaborated with cross-functional teams—including design, engineering, and marketing—to streamline development processes.
• Assisted in market research to identify consumer trends and product preferences.
• Supported project management by coordinating timelines, deliverables, and interdepartmental communication.