Summary
Overview
Work History
Education
Skills
References
Interests
Others
Timeline
Generic

CIANDRA SMITH

Service Analyst
14 Hamilton Street Coronationville, Johannesburg

Summary

I am a responsible, hardworking, and dedicated individual thriving on new challenges and valuing teamwork. I take pride in delivering high-quality work and consistently striving for excellence. Known for being trustworthy, helpful, enthusiastic, and committed to proving readiness for any task. Possesses the motivation, maturity, and sense of responsibility necessary to excel in the vacant position.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Service Analyst

Nexio/Vodacom
12.2023 - Current
  • Delivering customer reports.
  • Documenting issues and resolutions.
  • Escalating problematic sites.
  • Managing incidents logged.
  • Tracking trends.
  • Participating in training and knowledge-sharing initiatives.
  • Fulfilling requests for changes to reports.
  • Prioritising reports.
  • Reviewed and updated service desk procedures and documentation to reflect best practices.
  • Managed a database of customer interactions, ensuring accurate record-keeping for future reference.
  • Negotiated solutions with dissatisfied customers, turning negative experiences into positive outcomes.
  • Used Service Management systems to manage incidents and follow up requests.
  • Monitored email to promptly collect and respond to complaints.


Projects Coordinator

Vulatel PTY LTD
09.2022 - 12.2023
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

IT Technician

Multichoice
03.2019 - 03.2020
  • -Set up work stations with computers and necessary peripheral devices
  • -Check computer hardware, keyboards etc to ensure functionality
  • -Install and configure appropriate software and functions according to specifications
  • -Develop and maintain local networks in ways that optimize performance
  • -Ensure security and privacy of networks and computer systems

Outsourcing Agent

Europ Assistance
07.2018 - 09.2018
  • -Provide general information
  • -Obtain client information by answering telephone calls and verifying information.
  • -Determines eligibility by comparing client information to requirements, establishes policies by entering client information.

Administrative Clerk

Virgels Property Maintenance And Landscaping
05.2016 - 01.2017
  • -Maintain Schedules
  • -Arrange Appointment
  • -Capturing Data
  • -Filing.

Sales Assistant

M&L Distributors
02.2014 - 04.2016
  • -Answering telephone calls and assisting customers
  • -Handling orders, complaints as well as other inquiries
  • -Preparing Powerpoint Presentations
  • -Filing
  • -Administrative work
  • -Responding to emails
  • -Arranging meetings
  • -Analyzing sales reports
  • -Taking down minutes of meetings
  • -Releasing of switchboard

Sales Consultant

Rooks Insurance Brokers
09.2013 - 12.2013
  • -Contact Prospective Customers to evaluate a customer's needs
  • -Analyzing statistics
  • -Making recommendations.

Education

Matric -

Westbury Secondary School
01.2008 - 01.2012

IT Technical Support - undefined

Ifundi
01.2019 - 01.2020

Skills

  • Effective time management
  • Effective team collaboration
  • Innovative thinking
  • Strong focus on accuracy
  • Analytical problem solving
  • Service excellence
  • Statistical analysis

References

Isha, Nexio Vodacom, 083 369 6268

Lucia, Vulatel, 010 493 5657

Reggie, Multichoice, 010 8801802 

Barbara, Europ Assistance, 011 991 8000 

Virgel, Virgels Property Maintenance and Landscaping, 082 857 2768

Norman Harty, M&L Distributors, 021 830 5391

Geraldine, Rooks Insurance Broker, 087 940 5054

Interests

Music, Traveling, Outdoor Activities, Cooking, Socializing

Others

  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • PowerPoint
  • Syspro

Timeline

Service Analyst

Nexio/Vodacom
12.2023 - Current

Projects Coordinator

Vulatel PTY LTD
09.2022 - 12.2023

IT Technician

Multichoice
03.2019 - 03.2020

IT Technical Support - undefined

Ifundi
01.2019 - 01.2020

Outsourcing Agent

Europ Assistance
07.2018 - 09.2018

Administrative Clerk

Virgels Property Maintenance And Landscaping
05.2016 - 01.2017

Sales Assistant

M&L Distributors
02.2014 - 04.2016

Sales Consultant

Rooks Insurance Brokers
09.2013 - 12.2013

Matric -

Westbury Secondary School
01.2008 - 01.2012

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CIANDRA SMITHService Analyst