MUSIC
CHYLENE RAMALOKO
ADMIN
JOHANNESBURG
Summary
Dynamic and results-oriented professional with extensive experience at DEFENCE CONCEPTS AFRICA (PTY) LTD, excelling in office administration and problem-solving. Skilled in streamlining processes to enhance efficiency and reduce costs, while fostering strong vendor relationships. Demonstrated ability to lead teams and improve operational workflows, achieving significant improvements in office management and administrative support.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
DEFENCE CONCEPTS AFRICA (PTY) LTD
02.2019 - 03.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
DEBONAIRS
Call Centre
09.2016 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Waitress Trainee
NANDOS
11.2006 - 01.2007
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree - COMMERCE
THUTO KE MAATLE
TEMBISA, SOUTH AFRICA 04.2001 -
Skills
Office administration
Interests
READING
I LOVE READING NOVELS AND LISTEN TO SOFT MUSIC
Timeline
Administrative Assistant
DEFENCE CONCEPTS AFRICA (PTY) LTD
02.2019 - 03.2024
DEBONAIRS
Call Centre
09.2016 - 01.2018
Waitress Trainee
NANDOS
11.2006 - 01.2007
No Degree - COMMERCE
THUTO KE MAATLE
04.2001 -
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