ITIL 4 Fundamental-Essensials of IT service management
Chwayita Spambo
Cashier
Germiston
Summary
Driven and detail-oriented cashier with a proven track record at McDonald's, showcasing exceptional customer service and cash handling skills. Excelled in maintaining accurate cash drawers, resolving customer complaints to enhance loyalty, and multitasking under pressure. Achieved positive feedback through outstanding communication and problem-solving abilities, contributing significantly to team success and operational efficiency.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
6
6
Certifications
Work History
Cashier
McDonald's
Gauteng
04.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
General Educational Development (GED) - undefined
Twatwa Senior Secondary School
01.2013 - 05.2015
Skills
Customer Service
Organization
Presentation Skills
Teamwork
Ability to multitask
Ability to prioritize tasks
Ability to think outside the box
Ability to work independently
Ability to work under pressure
Adaptive Problem Solving
Communication Skills
Cleaning and sanitizing
Cleaning and sanitizing
Cash Handling
Basic math skills
Money handling
Cash register systems
Payment collection
Guest inquiries
Order taking
Drawer management
Personal Information
- Date of Birth: 03/15/97
- Gender: Female
- Nationality: South African
References
Boniwe Mkatu
Software
Certification
Wed development certificate
Timeline
Wed development certificate
08-2024
Digital marketing
08-2024
Computer skills for business
08-2024
Care giver
05-2023
Cashier
McDonald's
04.2023 - Current
General Educational Development (GED) - undefined
Twatwa Senior Secondary School
01.2013 - 05.2015