CHWAYITA MSOKI

• Client Liaison: Serve as the first point of contact for employers, employees, and stakeholders regarding council services, benefits, and compliance matters.
• Benefits Administration: Process and verify employee benefit claims, such as provident fund, sick fund, holiday fund, and funeral benefits.
• Compliance Support: Assist employers in understanding and complying with council rules, wage schedules, and statutory obligations.
• Data Management: Maintain accurate records of member information, contributions, and payments on the BIBC database.
• Case Handling: Receive and log complaints or disputes from employees and employers; forward to relevant departments for resolution.
• Administers labour disputes: Assist with completing referral forms and condonations.
• Reporting: Prepare monthly reports on client interactions, outstanding benefits, and compliance statistics.
• Documentation: Collect, check, and file wage schedules, contribution forms, and related documents.
• Communication: Draft official correspondence, notices, and follow-up letters to employers regarding arrears or incomplete submissions.
• Office Administration: Manage incoming calls, emails, and office correspondence; support branch operations with filing, scanning, and archiving.
• Customer Education: Educate clients about their rights, responsibilities, and available benefits under the collective agreements.

DUTIES:

- Capturing Site Inspection.

- Send courtesy email to employers about the site inspection.

- Assist employers with employee benefits returns

- Issue compliance orders for non-compliant employers

- Send emails to request Auditing in their sites.

- Draw assessment for employers.

ACHIEVEMENTS :

- I have achieve to convince 70% of non-compliant employers to become compliant.

- I have educated more than 50% of employers about the BIBC and they became up to date with their paperwork.

- I was appointed to work with Funds Department for 10 Months as the Admin Clerk based on my performance.