Chumisa Mngana
Gauteng
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Experience Officer
Icartechnologies
Sandton
10.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Tourism Officer
German Safari Operations
Johannesburg
03.2021 - 10.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Escalation Desk Consultant
Cell Head office
Buccleuch
04.2013 - 11.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
Receptionist Clerk
Chery Northcliff
Cresta
01.2020 - 06.2020
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Tourism Management
Oval College
Durban South Africa 02.2005 - 06.2008
Skills
Professional telephone demeanor
undefinedTimeline
Customer Experience Officer
Icartechnologies
10.2021 - Current
Tourism Officer
German Safari Operations
03.2021 - 10.2021
Receptionist Clerk
Chery Northcliff
01.2020 - 06.2020
Escalation Desk Consultant
Cell Head office
04.2013 - 11.2020
Tourism Management
Oval College
02.2005 - 06.2008
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