Chumisa Portia Magadlela
Optometrist Assistance
Johannesburg,Gauteng
Summary
Skilled in visual field testing and patient care coordination, I significantly enhanced service efficiency at Spec-Savers Olivedale. My proactive approach in office administration and dedication to patient satisfaction led to reduced wait times and improved customer service, demonstrating my ability to deliver high-quality care and support in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Optometrist Assistance
Spec-Savers Olivedale
08.2015 - Current
- Continuously improved skills through participation in ongoing training sessions related to industry advancements or changes in technology.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
Frontliner
Mariska Optometrist
02.2012 - 07.2015
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
Cashier
Sandton
12.2010 - 01.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
BBA - Business Administration
Regent Business School
Johannesburg, South Africa 04.2001 -
Computer Technology & Business Fundamentals - Computer Technology & Business Fundamentals
AlexSan Kopano Educational Trust
Johannesburg, South Africa 04.2001 -
PC Advanced (MS-Office 2003 - PC Advanced (MS-Office 2003
AlexSan Kopano Educational Trust
Johannesburg 04.2001 -
High School Diploma -
Ntsonkotha High
Queenstown Eastern Cape 04.2001 -
Skills
Visual field testing
Office Administration
Clinical Support
Prescription Interpretation
Patient Care Coordination
Payment Collection
Optical dispensing
Appointment Scheduling
Report Preparation
Insurance Verification
Contact lens instruction
Eyewear adjustment
Medical record maintenance
Frame Selection Assistance
Optical Lab Communication
Administrative assistance
Patient Recordkeeping
Timeline
Optometrist Assistance
Spec-Savers Olivedale
08.2015 - Current
Frontliner
Mariska Optometrist
02.2012 - 07.2015
Cashier
Sandton
12.2010 - 01.2012
BBA - Business Administration
Regent Business School
04.2001 -
Computer Technology & Business Fundamentals - Computer Technology & Business Fundamentals
AlexSan Kopano Educational Trust
04.2001 -
PC Advanced (MS-Office 2003 - PC Advanced (MS-Office 2003
AlexSan Kopano Educational Trust
04.2001 -
High School Diploma -
Ntsonkotha High
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved complains which led to compliments
- Resolved product issue through consumer testing.
- Collaborated with team of 100+ in the development of various promotions
Certification
Licensed Optometrist assistance- 14 years
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsWork from home optionTeam Building / Company RetreatsQuote
Judge a man by his questions rather than his answers.
Voltaire
Languages
English
Intermediate (B1)
Interests
I am interest to growth
Affiliations
- Licensed Optometrist assistance- 14 years