Chuma Tunzi
Randburg
Summary
Skilled communicator with extensive experience in resolving customer enquiries and providing effective solutions. Demonstrates strong organisational abilities and attention to detail while managing multiple interactions. Committed to delivering prompt and high-quality support with professionalism.
Overview
1
1
Language
13
13
years of professional experience
Work History
Test Analyst
Stanlib
Melrose Arch, South Africa
05.2025 - Current
- Investigated and resolved reported problems by coordinating with relevant stakeholders to achieve timely solutions.
- Collaborated daily with developers, business analysts, managers, and colleagues to troubleshoot issues and maintain workflow.
- Document issues clearly and thoroughly so they can be understood and resolved efficiently.
- Support the business during verification in a live production environment.
- Delivered regular, clear updates on progress to managers and team leads to ensure alignment and transparency.
- Scheduled and facilitated walkthroughs to explain upcoming changes to business users in a clear manner.
Test Analyst
Discovery Life
Sandton, South Africa
09.2021 - 04.2025
- Investigated and managed issues through to resolution, liaising with the relevant people.
- Supported business users and specialists, including actuaries, in performing checks and verification.
- Supported the business during verification in production, ensuring a smooth experience for end users.
- Collaborated daily with cross-functional teams and stakeholders to facilitate task completion and query resolution.
- Delivered regular progress updates to managers and teams to ensure alignment and transparency.
Test Analyst
Hollard Insurance
Parktown , South Africa
01.2018 - 08.2021
- Investigated and resolved reported issues in collaboration with relevant teams, enhancing product stability and user satisfaction.
- Reviewed requirements and clarified expectations with product owners and developers to ensure alignment on project goals.
- Created user manuals and documentation, improving accessibility and understanding for end users.
- Provided regular updates to the team lead and maintained daily communication with colleagues
Test Analyst
Telesure Investment Holding
Dainfern, South Africa
02.2016 - 12.2017
- Executed testing of products across web and mobile (Android & iOS), contributing to improved user experience.
- Collaborated with cross-functional teams to identify and resolve issues, enhancing product quality.
- Communicated daily progress updates to developers, analysts, and team leads, ensuring alignment and transparency.
- Assisted with production verification processes to ensure quality control.
IT Support Technician
PNR Business Technologies
Bryanston, South Africa
09.2013 - 01.2016
- Respond to user queries via phone, email, chat and in person, providing first-line support.
- Log, prioritise, track and close support calls on the service desk / ticketing system.
- Troubleshoot and resolve hardware, software and network problems for end users.
- Troubleshooting computer hardware and software-related problems.
- Escalated complex issues to second-line support or relevant teams.
- Delivered clear, patient guidance to non-technical users, keeping them informed on support progress.
- Maintain Active Directory (user accounts, permissions, resets)
- Installing and configuring desktop PCs/notebooks and Servers.
- Monitoring and maintaining Windows updates on Servers/Workstation
- Conducted basic troubleshooting of physical and logical network issues.
- Configure and support scanning and printing systems
- Closed support calls assigned to local IT using the service desk application.
- Replacing toner cartridges on printers, liaising with suppliers for consumables
- Monitored and maintained appropriate stock levels of toners and PC consumables.
- Performed ad-hoc audits of IT storeroom assets to ensure inventory accuracy.
- Controlling and coordinating data files received from clients.
- Reporting on data utilised within the production environment.
- Handling data queries received from clients via account managers.
- Set up jobs on personalisation equipment and data processing systems.
- Configure chip card process IDs for personalisation equipment.
- Ensuring that the Hardware and software are well configured and loaded with the right software.
Education
ISTQB Foundation Level - Testing
Bytes Technology
Gauteng 01-2016
Higher National Diploma - National Diploma in Information Technology
Tshwane University of Technology
Pretoria01-2015
Certificate of Higher Education - General High School
Huku Senior Secondary School
Mount Frere, EC01-2004
Skills
- Issue documentation
- Root cause analysis
- Client query resolution
- Task and priority management
- Software proficiency
- Rapid software learning
- Attention to detail
- Issue escalation
- Team collaboration
- Written and verbal communication
Time management skills
- Adaptable and calm under pressure
- Results-driven approach
Issue escalation
Languages
English
Advanced
C1
Timeline
Test Analyst
Stanlib
05.2025 - Current
Test Analyst
Discovery Life
09.2021 - 04.2025
Test Analyst
Hollard Insurance
01.2018 - 08.2021
Test Analyst
Telesure Investment Holding
02.2016 - 12.2017
IT Support Technician
PNR Business Technologies
09.2013 - 01.2016
ISTQB Foundation Level - Testing
Bytes Technology
Higher National Diploma - National Diploma in Information Technology
Tshwane University of Technology
Certificate of Higher Education - General High School
Huku Senior Secondary School