Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic
Chuma Puwani

Chuma Puwani

Data Capturer Clerk
Motherwell

Summary

Dynamic, results-driven professional with a strong foundation in communication, customer service, and logistics. Recognized for a relentless work ethic and the ability to navigate challenges while consistently achieving objectives. Eager to leverage skills in a forward-thinking organization that values innovation and offers opportunities for growth, fostering an environment where talents can be fully utilized to drive collective success. Committed to positively contributing to organizational goals while enhancing knowledge and capabilities.

Overview

10
10
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Data Capturer

SPAR Eastern Cape
09.2022 - Current
  • Processing of GRS's daily.
  • Matching of S, Adjustment to GRS.
  • Sorting out queries and liaising with retailers regarding queries.
  • Sorting and filling GRS's.
  • Submit GRSs to the Reverse Logistics Controller for auditing.
  • Write out short slips for GRSs and send members copies to the stores.
  • Housekeeping in the office: Ensure the office is neat, tidy, and organized at all times.
  • Issue a short slip and maintain the register.
  • Running a damage and salvage report daily.
  • Work with the team leaders to ensure that all damage targets are met.
  • (Ad hoc) Assist with any reasonable tasks required by the team leader.
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Obtained scanned records and uploaded into database.
  • Checked for accuracy by verifying data and records.
  • Created spreadsheets for more efficient recordkeeping.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Managing over 30 calls per day.

Billing Consultant

WNS
01.2017 - 01.2019
  • Attending Income Calls.
  • Email queries.
  • Logging disputes and complaints.
  • Capturing debit order payment.
  • Solving customer queries.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Ensured compliance with industry regulations, maintaining up-to-date knowledge of changes and best practices in the field of billing.
  • Implemented electronic invoicing system, reducing paper usage and increasing overall efficiency within the department.
  • Communicated with clients to review and verify client billing requirements.
  • Worked closely with finance department to reconcile accounts receivable balances, providing accurate financial reporting for decision-making purposes.
  • Managed over 50 calls.

Billing Consultant (Senior Associate)

Telkom
01.2016 - 01.2017
  • Attending Income Calls
  • Email queries.
  • Logging disputes and complaints.
  • Capturing debit order payment
  • Solving customer queries.
  • Maintained detailed records of all client interactions regarding billing matters, contributing to a comprehensive customer relationship management database.
  • Established a strong rapport with clients, fostering long-term relationships built on trust and effective communication around billing matters.
  • Streamlined invoicing procedures, resulting in faster turnaround times for bill generation.
  • Improved client satisfaction by addressing billing inquiries and resolving discrepancies promptly.
  • Managed over 50 calls per day.

Head of Reception

SPAR Eastern Cape
03.2019 - 2022
  • Greeting and welcoming guests as soon as they arrive at the office.
  • Answer, screen, and forward the incoming phone calls as quickly as possible.
  • Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures).
  • Provide basic and accurate information in person and via phone or email.
  • Receive, sort, and distribute daily mail and deliveries.
  • Maintain office security by following safety procedures, and controlling access via the reception desk.
  • Order front office supplies and keep an inventory of stock, water, coffee, and machines, etc.
  • Assist the HR Manager and Directors where necessary.
  • Perform other clerical reception duties, such as filing, photocopying, etc.
  • Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
  • Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
  • Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
  • Managing over 50 calls per day.
  • Created organized filing system to manage department documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

National Certificate - Freight Handling

TETA Learnership
Port Elizabeth, EC
08.2022

Matric - English, IsiXhosa Home Language, Tourism Studies, Mathematical Literacy, Consumer Studies, Life Orientation

Jabavu Senior Secondary School
Alice, EC
01.2012

Skills

Telephone etiquette

Certification

Awarded to Chuma Puwani

References

Available upon request

Accomplishments

  • Collect and record information queries and requests from customers - 8 credits - Competent
  • Contribute to a diverse working environment in a Contact Centre - 8 credits - Competent
  • Identify and respond to customer needs in a Contact Centre - 12 credits - Competent
  • Input data received onto appropriate computer packages within a Contact Centre - 12 credits - Competent
  • Meet performance standards within a Contact Centre - 6 credits - Competent
  • Provide information to customers in a Contact Centre - 12 credits - Competent
  • Gather and provide relevant information to contribute to contact centre problem solving - 5 credits - Competent
  • Handle a range of customer complaints in Contact Centres - 4 credits - Competent
  • Instill in myself a personal Contact Centre culture - 4 credits - Competent
  • Work as a member of a Contact Centre Team - 5 credits - Competent
  • Access and use information from texts - 5 credits - Competent
  • Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems - 3 credits - Competent
  • Demonstrate understanding of rational and irrational numbers and number systems - 3 credits - Competent
  • Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts - 3 credits - Competent
  • Maintain and adapt oral/signed communication - 5 credits - Competent
  • Use language and communication in occupational learning programmes - 5 credits - Competent
  • Use mathematics to investigate and monitor the financial aspects of personal and community life - 2 credits - Competent
  • Work with a range of patterns and functions and solve problems - 5 credits - Competent
  • Write/present for a defined context - 5 credits - Competent
  • Apply in-bound Contact Centre Operations within a commercial environment - 8 credits - Competent
  • Apply out-bound Contact Centre Operations within a commercial environment - 8 credits - Competent

Timeline

Data Capturer

SPAR Eastern Cape
09.2022 - Current

Head of Reception

SPAR Eastern Cape
03.2019 - 2022

Billing Consultant

WNS
01.2017 - 01.2019

Billing Consultant (Senior Associate)

Telkom
01.2016 - 01.2017

National Certificate - Freight Handling

TETA Learnership

Matric - English, IsiXhosa Home Language, Tourism Studies, Mathematical Literacy, Consumer Studies, Life Orientation

Jabavu Senior Secondary School

Similar Profiles

CREATE PROFILE
Chuma PuwaniData Capturer Clerk