Chuene Nicolas Masebe
Product Master (Underground Drills)
3522 Tswelopele Ext 6 Tembisa
Summary
At Sandvik Mining and Rock Technology, I excelled as a Product Master and Technical Specialist, leveraging strong attention to detail and problem-solving abilities to enhance product quality and operational efficiency. My proactive approach to continuous improvement and teamwork led to significant advancements in safety protocols and productivity, embodying a results-driven mindset. Focused on maintaining smooth production by evaluating input, output and furnace operations on continuous basis. Competent in watching control systems, interpreting readouts and updating logs. Excellent safety record paired with strong desire to go above and beyond requirements to support company and customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Product Master for Underground Drills/Roof Bolter
Sandvik Mining and Rock Technology
10.2022 - Current
- Produced high-quality products with skill and attention to detail, minimizing risks and maximizing quality control.
- Participated in ongoing training programs to stay current on industry best practices and advancements in melting technology.
- Provided maintenance to machinery when necessary and rectified technical issues to eliminate inefficiencies.
- Supported coworkers with technical issues and sending feedback to and from factory.
- Maintained and replaced casts and molds according to company requirements.
- Enhanced safety protocols by conducting regular equipment inspections and maintenance tasks.
- Assisted in development of new procedures for improved efficiency and productivity within technical department.
- Supported continuous improvement initiatives with proactive problem-solving skills and attention to detail.
Technical Specialist Drill and Bolter
Sandvik Mining and Rock Technology
11.2019 - 10.2022
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on underground drills and bolters.
- Mentored fellow team members in advanced technical concepts, fostering collaborative work environment where ideas were freely exchanged.
- Streamlined technical workflows for enhanced productivity through implementation of automation tools.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Documented design development and progress in accordance with company procedures and ISO standards.
Field Service Technician
Sandvik Mining and Rock Technology
10.2012 - 10.2019
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided hands-on training to junior technicians, fostering culture of continuous improvement within team.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
N Diploma - Mechanical Engineering N6 Certificate
Ekurhulani East College (EWC)
Kempton Park, South Africa 01.2005 - 04.2007
Skills
Quality control measures
Strong attention to detail
First Aid Training
Record Keeping Accuracy
Adaptability to changes
Lean manufacturing principles
Continuous Improvement Mindset
Proper Safety Protocols
Precision Technical techniques
Teamwork and Collaboration
Problem-solving abilities
Certification
Certified [Factory Product Master], [Sandvik Finland] - [Two years]
Timeline
Certified [Factory Product Master], [Sandvik Finland] - [Two years]
12-2023
Product Master for Underground Drills/Roof Bolter
Sandvik Mining and Rock Technology
10.2022 - Current
Technical Specialist Drill and Bolter
Sandvik Mining and Rock Technology
11.2019 - 10.2022
Field Service Technician
Sandvik Mining and Rock Technology
10.2012 - 10.2019
N Diploma - Mechanical Engineering N6 Certificate
Ekurhulani East College (EWC)
01.2005 - 04.2007
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