Reading
Chrsistopher A Francis
Legal Team Leader
Johannesburg
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Multi-tasking Team Leader well-known for executing successful workflow and targets. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Hardworking and passionate with strong organizational skills,ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Legal Team Leader
IUM
05.2018 - Current
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Compiling and presentation of monthly stats to Exco.
- Attending to broker queries and resolutions.
- Attending to internal queries and resolutions.
- Attending to internal and external escalations and queries.
- Assisting in compiling of reports for various departments for insureds and brokers.
Recovery and Liability Technician
African Recovery Solutions
01.2014 - 01.2017
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Negotiating of settlements in respect of recoveries and liabilities.
- Reporting to management and clients in respect of targets and progress on matters.
Education
No Degree - NQF Level 4 Short Term Insurance
Inseta
Johannesburg, South Africa 04.2001 -
High School Diploma -
Palm Ridge Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Mentoring
Complaint resolution
Work Planning
Coaching
Team Supervision
Client Service
Documentation And Reporting
Employee Evaluation
Meeting facilitation
Work Planning and Prioritization
Complex Problem-Solving
Key Performance Indicators
Leading Team Meetings
Client Support
Overseeing Daily Activities
Interests
Research
Football
Timeline
Legal Team Leader
IUM
05.2018 - Current
Recovery and Liability Technician
African Recovery Solutions
01.2014 - 01.2017
No Degree - NQF Level 4 Short Term Insurance
Inseta
04.2001 -
High School Diploma -
Palm Ridge Secondary School
04.2001 -