Chriszelle De Jager
Randfontein
Summary
Dynamic Office Manager at RSA Technical Services PTY LTD, adept in payroll administration and client relationship management. Successfully streamlined operations, enhancing efficiency and ensuring timely financial reporting. Proven ability to train and supervise staff, fostering a collaborative environment that drives performance and meets organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
RSA Technical Services PTY LTD
Randfontein
09.2017 - 11.2022
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Handling disciplinary hearings
- New employment interviews
- Exit interviews
- Employees leave management
- Booking of management meetings
- Attending management meetings
- Monthly sales reports
- Monthly financial reports
- Handling of all client complaints and enquiries
- Conclusion of client contracts
- Applying for client credit at supporting banks
- Keeping clients up to date on their credit application, equipment orders, deliveries and installations
- Assisting clients by booking their equipment services and ordering their consumables
- Keeping clients up to date with new products
- Monitoring of Employees daily targets
- Making sure Employees Monthly commission on sales are correct and submitted on time to payroll to ne payed out with salary
- Visiting client sites checking up on installations and services
- Contacting clients regularly to make sure their needs are satisfied
- Handling all office administrative duties
- Collection of monthly installments of cash clients as well as contract clients
- Doing invoices on a daily basis
- Handling of office petty cash and needs
- Keeping office in working condition
- Making sure office equipment are working and kept in excellent working condition by seeing that electronic equipment are serviced regularly and using the correct consumables
- Booking training sessions for Employees on new products as well as training for new employees
- Giving training to mew Employees on basic products
- PC literature:
- Microsoft office
- Excel sheet
- PowerPoint
- Word document
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Monitored inventory levels and placed orders when needed.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in developing budgets for departmental expenses.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Responded to customer inquiries via phone or email in a professional manner.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Estate Manager
Corries Estates
Randfontein
02.2014 - 07.2014
- Assisted in the selection of vendors for services such as landscaping or security.
- Resolved conflicts between staff members or between staff members and clients in a timely manner.
- Tracked inventory levels of supplies used throughout the estate and placed orders when needed.
- Conducted regular inspections of all facilities to ensure safety standards were met.
- Maintained records of employee performance evaluations and disciplinary actions taken when needed.
- Coordinated maintenance, repair, and improvements of estate properties.
- Resolved customer complaints related to their experience at the estate in a timely manner.
- Managed daily operations of estate grounds, buildings, personnel, and equipment.
- Monitored financial performance to ensure compliance with budgetary requirements.
- Adhered to relevant laws, regulations pertaining to estates, property management practices.
- Developed strategies for cost savings initiatives across departments within the estate.
- Ensured that all necessary permits were obtained prior to beginning any construction projects.
- Provided guidance to junior staff members regarding day-to-day tasks related to running an efficient estate.
- Developed and implemented policies and procedures for the efficient management of estate assets.
- Supervised staff members including housekeepers, gardeners, security guards.
- Negotiated contracts with suppliers and contractors for goods and services needed by the estate.
- Created reports summarizing operational activities on a weekly and monthly basis for review by senior leadership team.
- Coordinated maintenance schedule by hiring technical and mechanical contractors.
- Ordered and stocked household supply inventory of cleaning supplies, food and beverages.
- Supervised onsite activities and delivered day-to-day instruction to estate staff.
- Contacted, screened and interviewed vendors and negotiated compensation to meet budgetary requirements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared and submitted monthly tenant visit logs.
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Met with clients to negotiate management and service contracts.
- Oversaw daily operations, maintenance, and administration of various properties.
- Collection of monthly rental payments from tenants
Site Manager
CCH Labour Hire
Randfontein
05.2012 - 08.2013
- Evaluated employee performance through regular reviews and feedback sessions.
- Developed strategies to improve operational efficiency and reduce costs.
- Collaborated with vendors for procurement of materials needed for projects.
- Managed daily operations of the site, including staff and contractors.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Mentored new employees on safety protocols, processes and procedures.
- Assigned tasks and delegated responsibilities among team members.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Coordinated workflow between departments to maximize productivity.
- Ensured compliance with safety protocols, regulations and standards.
- Established policies, procedures and guidelines for the operation of the site.
- Maintained records of inventory, assets, personnel and other relevant data.
- Monitored job progress to ensure quality standards were met.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Resolved conflicts between staff members in a timely manner.
- Organized events at the site such as conferences or workshops.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Oversaw daily operations, ensuring project milestones were met in alignment with budget and timeline constraints.
- Coordinated with utility companies for necessary site services and infrastructure.
- Managed site personnel, assigning tasks based on skill levels and project requirements.
- Retained records of supplies and tools used and tasks performed for each project.
- Conducted risk assessments, implementing mitigation strategies to minimize project delays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Prepared detailed progress reports for stakeholders, highlighting milestones and addressing potential issues.
- Interviewed and hired qualified candidates to fill open staff positions.
- Employed cost management techniques to maintain budget and increase revenue.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Driehoek
Vanderbijlpark12-1997
Skills
- Payroll administration
- Bookkeeping
- Office management
- Inventory management
- Data analysis
- Client relationship management
- Meeting coordination
- Employee training
- Regulatory compliance
- Financial reporting
- Customer service
- Staff supervision
- Office administration
- Time management
- Organizational skills
- Billing
- Data entry
- Scheduling
- Customer relations
- Administrative support
- Payroll processing
- Mail handling
- Employee supervision
- Staff management
- Clear oral/written communication
- Staff training
- Documentation and control
- Staff hiring
- Inventory control
- Document management
- Expense reporting
- Banking operations
- Team supervision
- Team bonding
- Database administration
- Human resources
- Workforce management
- Contract administration
- Report writing
- Travel coordination
- Data retrieval systems
- Presentation design
Languages
Afrikaans
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- First Aid
- Firefighter
References
References available upon request.
Timeline
Office Manager
RSA Technical Services PTY LTD
09.2017 - 11.2022
Estate Manager
Corries Estates
02.2014 - 07.2014
Site Manager
CCH Labour Hire
05.2012 - 08.2013
High School Diploma -
Driehoek