Christos Ioannis Joannides

I am a Functional Consultant specializing in Microsoft Dynamics 365 Business Central, with experience in full-cycle ERP implementations across retail and manufacturing. Since joining EpicERP in July 2024, I’ve progressed from supporting project delivery to independently leading a high-profile implementation.

I contributed to a successful Business Central implementation that went live in May 2025, where I gained practical experience in configuration, process alignment, data migration, and user training. Following this, I was entrusted to lead the implementation for our largest retail client, including a complex Shopify integration. This project is currently in the final stages, with a go-live scheduled for August 2025.

Through projects, I’ve developed a clear understanding of how to translate business requirements into scalable ERP solutions, engage stakeholders effectively, and drive project outcomes with a focus on user adoption and business value.

In my final year of university pursuing my first accounting degree, I found myself unexpectedly stepping into my dad's business to manage major growth and sales demands. This required me to dedicate myself full-time to work, while completing my degree. Despite this shift, the experience equipped me with invaluable skills in managing operations and navigating challenges.

• Ensured employees achieved maximum performance by monitoring operations and guiding staff to achieve success.
• Held daily meetings with retail staff to discuss priorities, delegate tasks, communicate promotions and assign workload.
• Skillfully and appropriately dealt with complex customer complaints, resolving with smart solutions to maintain customer satisfaction.
• Continuously inspired teams to exceed expectations and work to high-quality standards by implementing incentives and demonstrating passion.
• Controlled store's budget, ensuring minimum expenses to achieve maximum turnover.

• Amidst the COVID lockdown, I sought practical experience at a distribution company while continuing my university studies online. This opportunity allowed me to gain valuable insights into logistics and operations, navigating challenges with adaptability and resilience. Working in this dynamic environment honed my skills in organisation and problem-solving, complementing my academic pursuits effectively.
• Demonstrated adaptability and resilience in navigating challenges posed by the COVID lockdown.
• Developed strong organisational and problem-solving skills in a fast-paced environment.
• Worked with tireless drive and determination to consistently achieve against productivity targets.
• Monitored incoming materials' order statuses to enable timely onward processing.
• Kept detailed records of incoming and outgoing stock for diligent supply management.
• Maintained material inventories to achieve production schedules.
• Collaborated with management in production planning, addressing and resolving daily challenges to meet stringent deadlines.
• Developed production plans to establish timeline of projects and meet deadlines.

• During school holidays in June and December, I worked at a restaurant/coffee shop to earn extra pocket money and gain valuable experience. In this role, I honed my customer service skills, learned to work efficiently in a fast-paced environment, and developed a strong work ethic. This experience not only provided financial support but also equipped me with practical skills that will benefit me in future endeavours.
• Maintained safe hygiene and food handling standards for full compliance.
• Coordinated team members to take, serve and clear orders accurately and promptly.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Carried out tasks for restaurant closing such as cash counting, stock counting and till closing.

• As the chairman of the Bloemfontein Hellenic Youth association, you become a vice chairman on the Nahysosa board.
• Assist Nahysosa in events they are planning on hosting, give them advice on how to prevent mishaps.
• Voting member on the board.

• Planned and organised special events in order to raise money that would be used to fund tertiary education for the less fortunate in South Africa.
• Collaborated with other departments to achieve integration of fundraising efforts.
• The community was facing a huge dilemma when I joined in terms of continuity and numbers to assist in having events on a larger scale, So I had to outsource hands to assist in the community and as of today we are the biggest committee Bloemfontein Hellenic Youth Association in the last decade.
• Helped young people overcome personal difficulties by providing helpful and supportive environments and attentively listening to concerns.
• Provided youth work support, encouraging youth to take part in new positive opportunities and experiences.
• Supported other team members and volunteers to carry out duties to required standards and timeframes.