Sport
Christo Rudolph Halgryn
Reception Manager
Allens Nek,Roodepoort
Summary
Experienced Reception Supervisor with over 12 years of experience in Hospital Health Care, with 7 years experience in General Management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Reception Supervisor
Mediclinic
09.2020 - Current
- Supervision of the Reception Department including the Hospital Driver and Porter
- Department and the Switchboard, including but not limited to Pre-Bookings, Admissions, Discharges,
- Inter departmental Transfers
- Risk management with regards to Pre-Authorizations, Authorizations, Prosthesis Limits, Co- payments, Non-DSP emergency admissions etc
- Coordination of leave of Reception Staff
- Attending to performance appraisals and counseling of subordinates
- Training of all newly appointed staff in the Reception Department
- On call duty after hours (risk management)
- Acting PAM when manager on leave
- Handling of month end procedures when manager on leave
- Assist with various daily reports, for example audit trail, edi, final billed override, late charges, accounts without authorizations, etc
- Reason for leaving: - Although happy in my current workplace I feel that an appointment in your company can be beneficial to all parties
- Career development is important to me and the logical next step would be to grow as an individual and as a team member
Accounts Supervisor
Mediclinic Hoogland
02.2016 - 08.2020
- Supervising and management of full patient administration function including the following departments:
- Accounts Control - Billing and compiling of accounts (including stock, accommodation, theatre charges, all other miscellaneous charges)
- Credit control - collection of money prior to, during and after admission of patients, reconciliation of remittance advices
- Debtors clerk - processing of received payments and discount agreements prior to admission of the patient; correct discharge procedures are followed
- Archive - record keeping and management of all files and documents
- Acting PAM (Patient Administration Manager) duties from 01 October 2017 until 30
- December 2017 including the above as well as the following: - Case Management department - liaison between hospital, doctors & medical aids; risk management of pre-admitted patient's -, in hospital patient's - and post discharge patient's claims - Coding department - accurate coding before final billing of accounts to ensure correct outcome of accounts according to agreed contracts with different funder - Reception process from pre-bookings, authorisation until admission, transfers and discharged from the hospital - Switchboard - delivering a professional service to all incoming and outgoing client calls - Driver - transport of stock, equipment, patients and staff
- I was also responsible for the on-site training of the current Patient Administration Manager
- Daily, weekly and monthly checks and controls by means of auditing and sign off reports pertaining to abovementioned departments
- Month end and year end procedures supervised/managed
- Monthly reporting as requested by hospital manager and corporate office in absence of PAM
- Dealing with medical aid, doctors and client queries
- Adhering to SLA's between different departments
- Continues Performance and Quality Improvement
- Recruitment, selection, interview, appointment of new staff
- Training of all new appointments
- Risk management
- Reason for leaving: - Promoted to Mediclinic Sandton as Receotion Supervisor level 3 ================================================================================== ==================================================================================
Reception Supervisor
Mediclinic Hoogland
05.2015 - 01.2016
- Supervision of the Reception Department including the Qwa-Qwa Sessional Rooms Reception
- Department and the Switchboard, including but not limited to Pre-Bookings, Admissions, Discharges,
- Inter departmental Transfers
- Risk management with regards to Pre-Authorisations, Authorisations, Prosthesis Limits, Co- payments, Non-DSP emergency admissions etc
- Coordination of leave of Reception Staff
- Attending to performance appraisals and counselling of subordinates
- Training of all newly appointed staff in the Reception Department
- On call duty after hours (risk management)
- Acting PAM when manager on leave
- Handling of month end procedures when manager on leave
- Assist with various daily reports, for example audit trail, edi, final billed override, late charges, accounts without authorisations, etc
- Reason for leaving: - Promoted to Accounts Supervisor ================================================================================== ==================================================================================
Confirmations Clerk
Mediclinic Bloemfontein
05.2013 - 04.2015
- Daily updates of in hospital patient’s info to medical aids’
- Follow up of discharged patients’ accounts not fully updated
- Follow up of pre-booked authorisations (including prosthesis limits and co-payments) for pre-booked cases
- Liaison with funders, doctors, patients and nursing staff
- Reason for leaving: - Accepted a promotion at Mediclinic Hoogland as Reception Supervisor
Reception Administrator
Mediclinic Bloemfontein
08.2010 - 04.2013
- Admissions, Bookings and Discharges of patients
- Receipting for private paying patients – deposits, co-payments etc
- Liaison with doctors, patients, nursing and funders
- Reason for leaving: - Better opportunity for career growth within the department
Agency and acuity
Anta Boga Guest House
01.2008 - 07.2010
Education
Bachelor of Management and Leadership - Business Administration
University of Free State
Bloemfontein South Africa 01.2019 - 12.2022
Senior Certificate -
Bloemfontein High School
01.2003 - 01.2007
Skills
Management of Administration
Customer Service Liaising with Patients
Interaction with staff
Accomplishments
- Type of Reference: Manager
- Title: Mrs
- Initials: D
- Surname: Groenewald
- Referrer job title: Patient Administration Manager Mediclinic Sandton
- Email address: Dorothy.groenewald@mediclinic.co.za
- Landline phone number: 011 709 2000
- Type of Reference: Manager
- Title: Mrs
- Initials: D
- Surname: van Zyl
- Referrer job title: Patient Administration Manager
Interests
Music
Reading
Running
Sport
In my free time I love participating in various sport codes
Timeline
Reception Supervisor
Mediclinic
09.2020 - Current
Bachelor of Management and Leadership - Business Administration
University of Free State
01.2019 - 12.2022
Accounts Supervisor
Mediclinic Hoogland
02.2016 - 08.2020
Reception Supervisor
Mediclinic Hoogland
05.2015 - 01.2016
Confirmations Clerk
Mediclinic Bloemfontein
05.2013 - 04.2015
Reception Administrator
Mediclinic Bloemfontein
08.2010 - 04.2013
Agency and acuity
Anta Boga Guest House
01.2008 - 07.2010
Senior Certificate -
Bloemfontein High School
01.2003 - 01.2007