Christopher Mkhululi Mndayi
Unemployed
Johannesburg
Summary
Dynamic Business Banker with expertise in financial products and customer service at Standard Bank of South Africa. Proven track record in enhancing client satisfaction through innovative sales techniques and effective problem-solving. Adept at portfolio management and fostering teamwork, driving significant growth and operational efficiency in a competitive banking environment.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Business Banker
Standard Bank of South Africa
07.2015 - 12.2024
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Implemented innovative sales techniques that resulted in an increase in new business acquisition rates.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Negotiated favorable loan terms on behalf of clients, contributing to increased client satisfaction rates.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Streamlined internal processes to improve efficiency, allowing more time for client interactions and relationship building.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
Personal Banker
Standard Bank of South Africa
05.2012 - 06.2015
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
Food Replenisher
Woolworths
05.2011 - 04.2012
- Facilitated smooth communication between various departments, fostering teamwork towards common goals in meeting replenishment targets.
- Maintained optimal product availability with diligent monitoring of stock levels and timely reordering.
- Assisted in training new team members on replenishment procedures, contributing to a well-equipped workforce.
- Ensured accurate pricing and labeling of products, minimizing errors and ensuring a seamless shopping experience for customers.
- Reduced out-of-stock occurrences by closely monitoring sales trends and adjusting inventory levels accordingly.
- Maintained a clean and organized backroom storage area, enabling efficient access to inventory for restocking purposes and reducing time spent searching for specific items.
Education
National Certificate in Banking - Banking And Finance
Cornerstone
Johannesburg 04.2001 -
Certificate in Commercial Accounting - Banking And Finance
Technikon Witwatersrand
Johannesburg 04.2001 -
Skills
Loan structuring
Cross-selling products
Teamwork and collaboration
Portfolio management
Computer skills
Customer service
Microsoft office
Problem-solving
Product knowledge
Self motivation
Critical thinking
Timeline
Business Banker
Standard Bank of South Africa
07.2015 - 12.2024
Personal Banker
Standard Bank of South Africa
05.2012 - 06.2015
Food Replenisher
Woolworths
05.2011 - 04.2012
National Certificate in Banking - Banking And Finance
Cornerstone
04.2001 -
Certificate in Commercial Accounting - Banking And Finance
Technikon Witwatersrand
04.2001 -
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