Christopher Edward Okkers
Consultant
Mamre
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Consultant
Deltrade 89 (PTY) Ltd - Huawei
Cape Town
12.2020 - Current
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Store Order Controller
Technologia Group (Huawei)
Cape Town
11.2019 - 10.2020
- Accurately completed financial statement audits and thoroughly reviewed results.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Prepared balance sheets, cash flow reports and income statements.
Front House Customer Service Consultant
Technologia Group (Huawei)
Cape Town
11.2018 - 10.2019
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Responded to customer requests for products, services, and company information.
Customer Assistant
The Mattress Warehouse Company
Cape Town
08.2018 - 11.2018
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
Account Manager
Virgin Mobile
Cape Town
08.2017 - 03.2018
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Store Manager
Virgin Mobile
Cape Town
02.2015 - 08.2017
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Sales Consultant
Virgin Mobile
Cape Town
08.2012 - 01.2015
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained organized, presentable merchandise to drive continuous sales.
- Retained consistent client base by conducting market research to develop brand strategy.
- Responded to telephone and in-person requests for information.
Education
B.Comm Financial Accounting - Accounting
01.2009 - 12.2009
incomplete due to Funding
Matric - Accounting
01.2006 - 12.2008
- 3rd Place in Business Studies
- 3rd Place in Mathematics
Skills
Product Life Cycle Management
undefinedTimeline
Customer Experience Consultant - Deltrade 89 (PTY) Ltd - Huawei
12.2020 - Current
Store Order Controller - Technologia Group (Huawei)
11.2019 - 10.2020
Front House Customer Service Consultant - Technologia Group (Huawei)
11.2018 - 10.2019
Customer Assistant - The Mattress Warehouse Company
08.2018 - 11.2018
Account Manager - Virgin Mobile
08.2017 - 03.2018
Store Manager - Virgin Mobile
02.2015 - 08.2017
Sales Consultant - Virgin Mobile
08.2012 - 01.2015
University of Stellenbosch - B.Comm Financial Accounting , Accounting
01.2009 - 12.2009
Schoonspruit Secondary School - Matric , Accounting
01.2006 - 12.2008
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