Christopher Smook
Chef
Wilderness
Summary
Dynamic and adaptable professional with a proven track record in the food and customer service industries, notably at Prince of Tarts in George. Excelled in food safety and customer satisfaction, significantly enhancing production efficiency and fostering loyalty through exceptional service. Fluent in English and Afrikaans, showcasing strong teamwork and creative problem-solving abilities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Baker
Prince of Tarts
12.2023 - Current
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Part Time Barista
Play Cafe
03.2022 - 01.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
Assistant Chef Practical Training
Play Cafe
11.2022 - 03.2023
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Assisted head chef in cooking dishes according to ingredients.
- Stored food safely and orderly in freezer and refrigerator.
- Checked food inventory and ordered ingredients.
- Acted Head Chef in Head Chef leave time
Customer Support and Orders
Rainbow Quality Products
07.2020 - 12.2021
- Troubleshot and resolved customer complaints and issues.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
Support Agent
5CA Games
09.2019 - 06.2020
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
Education
Diploma - Professional Chef
Francois Ferreira Academy
George, South Africa 04.2001 -
Certificate - Barista
Work For A Living
George 04.2001 -
Diploma - Teaching
TEFL
Remote 04.2001 -
High School Diploma -
Curro Dots
Durbanville 04.2001 -
Skills
Fluent in English and Afrikaans
Food Safety
Customer Service
Kitchen Safety
Kitchen Equipment Operation
Food safety and sanitation
Stock Rotation
Allergen awareness
Team Player
Cleanliness standards
Adaptive and creative
Timeline
Baker
Prince of Tarts
12.2023 - Current
Assistant Chef Practical Training
Play Cafe
11.2022 - 03.2023
Part Time Barista
Play Cafe
03.2022 - 01.2024
Customer Support and Orders
Rainbow Quality Products
07.2020 - 12.2021
Support Agent
5CA Games
09.2019 - 06.2020
Diploma - Professional Chef
Francois Ferreira Academy
04.2001 -
Certificate - Barista
Work For A Living
04.2001 -
Diploma - Teaching
TEFL
04.2001 -
High School Diploma -
Curro Dots
04.2001 -
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