Hiking
Christopher Perumal
Account Manager
Tableview
Summary
I am an experienced Account Manager proficient in customer relations, product demos with experience in both AMEA and NORAM regions, sales and strategic planning. Offering 15 years of related experience and demonstrated track record of success. I am accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. I have excellent verbal and written communication, planning and relationship-building skills. I am proficient in gathering market and competitor information and I am well-versed in prospecting leads and setting up contracts.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Account Executive NORAM
ApprovalMax
USA
10.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted product demos, educating prospects helping them make an informed decision.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during Product demos or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Sales Lead
Lava Lamp Lab
10.2021 - 09.2023
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established and built a new market in the NORAM region.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Identified and penetrated new market segments, conducting thorough market research.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Streamlined sales processes to improve efficiency, applying advanced CRM tools.
Key Account Manager
ITrack Live
09.2009 - 09.2010
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Client Retention, serviced and retained over 6000 clients
- Visited customer locations to determine needs, set up contracts and provide training
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Educated clients on new products and updated account information to maintain high standards of client service
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Handled inbound calls per shift to provide callers with product and service information and generate quotes
- Consistently hit and exceeded sales goals
Sales Representative
Webmail
06.2009 - 09.2009
- Sourcing clientele
- Cold-calling
- Identifying new business
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue
- Demonstrated products and specific features at customer locations and special events
- Monthly reporting and presenting of stats to the Sales Manager
Events Sales Manager and Co-Owner
Resource Events
02.2018 - Current
- Event planning, design and production while managing all project delivery elements within time limits
- Liaise with clients to identify their needs and to ensure customer satisfaction
- Conduct market research, gather information and negotiate contracts prior to closing any deals
- Provide feedback and periodic reports to stakeholders
- Propose ideas to improve provided services and event quality
- Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
- Ensure compliance with insurance, legal, health and safety obligations
- Specify staff requirements and coordinate their activities
- Cooperate with marketing and PR to promote and publicize event
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day
- Conduct pre- and post - event evaluations and report on outcomes
- Research market, identify event opportunities and generate interest
Regional Sales Manager
3D Group
01.2003 - 12.2004
- Sourcing clientele
- Maintaining existing client base
- Building and maintaining of in-house database
- Advertising and creating brand awareness of the business model
- Interview contract workers
- Conduct various checks on suitably qualified candidates (ITC, References etc)
- Weekly reporting
- Identified and pursued new business leads to expand customer base
Education
NSC -
Alberton College
N+ And A - undefined
Cape Peninsula College
Skills
Business growth
High-impact proposal presentation
Consultative selling
Self-motivated
Revenue generation
Customer relationship management
Client relationship building
Customer presentations
Territory management
Pipeline management
Sales quota achievement
CRM software expertise
Interests
Football
Padel
Cycling
Golf
Timeline
Account Executive NORAM
ApprovalMax
10.2023 - Current
Sales Lead
Lava Lamp Lab
10.2021 - 09.2023
Events Sales Manager and Co-Owner
Resource Events
02.2018 - Current
Key Account Manager
ITrack Live
09.2009 - 09.2010
Sales Representative
Webmail
06.2009 - 09.2009
Regional Sales Manager
3D Group
01.2003 - 12.2004
N+ And A - undefined
Cape Peninsula College
NSC -
Alberton College