Christopher Kenneth Gover
After Sales & Sales Manager
Val-de-grace
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional in aftersales and sales industry with proven ability to drive process improvements and enhance service delivery. Committed to fostering collaborative environment and achieving high-impact results. Known for adaptability and reliability, with strong skills in customer relations and team leadership.
Overview
14
14
years of professional experience
Work History
Aftersales Manager
BMW Motorrad Montana
03.2022 - Current
- Improved team productivity by providing regular training on products, services, and industry trends.
- Fostered a culture of continuous improvement through open communication channels that encouraged feedback from all team members.
- Leveraged data analytics tools to identify inefficiencies within the aftersales process, leading to targeted improvements in key areas.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
- Demonstrated commitment to customer satisfaction, leading the team by example through active engagement with clients and consistently delivering outstanding service.
- Reduced costs by negotiating better contracts with vendors and optimizing inventory management.
NEW VEHICLE SALES SPECIALISTS
BMW Menlyn
04.2020 - 02.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Drafted, finalized and submitted paperwork to complete sales.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Negotiated prices, terms of sales
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
General Sales Manager Motorcycles and Used Cars
BMW Polokwane
09.2018 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures,
- Developed and implemented comprehensive salesperson training program.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Upheld company policies and implemented standards fairly.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Maintained extensive knowledge of company products and services.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
New Car Sales Expert
BMW Rustenburg (Best Auto)
07.2017 - 08.2018
- Developed persuasive sales presentations that highlighted key vehicle benefits while addressing potential objections from clients.
- Kept abreast of competitor offerings and industry trends, allowing for effective positioning of dealership vehicles and targeted marketing efforts.
- Streamlined the purchasing process for customers by managing paperwork efficiently while maintaining attention to detail throughout all stages of the transaction.
- Demonstrated exceptional product knowledge, enabling customers to make informed decisions and feel confident in their purchases.
- Contributed to a positive work environment by collaborating effectively with team members and supporting colleagues during peak periods or absences.
- Organized regular follow-ups with past clients, ensuring their continued satisfaction and generating repeat business.
- Collaborated with service department staff to address client concerns promptly and ensure a seamless after-sales experience.
- Maintained a deep knowledge of the dealership''s inventory, allowing for quick and accurate matching of clients to vehicles.
New, Used & Honda Wing Sales Executive
Honda & Mahindra Rustenburg
07.2014 - 06.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Expanded market share with strategic territory planning and targeted prospecting.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Corporate Sales Executive Vodacom
Vodacom South Africa
10.2011 - 06.2014
- Representing Vodacom on a business level. Creating tailor made deals for corporate companies and account management and Sourcing new business.
- Expanded market share by identifying new business opportunities and potential clients.
- Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
- Organized various networking events to engage prospective clients actively seeking new business opportunities within local markets actively.
Education
High School Diploma -
04.2001 -
04.2001 -
Skills
Sales strategy development
Staff training and development
Customer retention strategies
Warranty administration
Service process optimization
Teamwork and collaboration
Computer skills
Customer service
Positive attitude
Problem-solving
Time management
MS office
Multitasking
Operations management
Sales strategy
Excellent communication
Customer relations
My personal growth attributes
- Kindly accept this application from a talented and capable applicant who wishes to apply for a roll that suits the competencies you would be looking for.
- I would like to bring to your attention real life experience of the following areas, my 1st Job that I had in the car retail industry was with a multi franchise being Honda & Mahindra Rustenburg where I worked my way into a senior position taking the responsibility of opening and running my own satellite showroom for the company at the time.
- I was then picked up by BMW Rustenburg where I was given the opportunity to learn how the premium vehicle industry operates from there on my passion for motorcycles and the BMW Brand moved me into the Motorrad department where I learnt the importance of relationship building and networking within a market that is extremely unique.
- I then put up my hand in August 2018 to have the opportunity to open the 1st Motorrad Dealership in the Limpopo province thus teaching me the importance of having a strong relationship with the OEM and focusing on getting processes in place across all its segments IE workshop, parts department and new and used sales floor in order for the department to run smoothly and efficiently as possible.
- I had taken on the task of assisting the Used Vehicle Department within the dealership to help with managing the operation of the department. My current role was to evaluate and price stock, to assist the department to be more efficient and profitable and to build relationships with our sister dealerships and traders as well as managing aging stock and demo vehicles.
- In April 2020 took up a transfer to BMW Menlyn as a Retail Specialist to broaden my knowledge of how a Metropolitan dealership operates and runs as a part of my self-growth plan.
- Then moved on into my current role as Motorrad Montana After sales Manager
- All of these being attributes you require a candidate to have knowledge of and be familiar with.
- In my present position I have consistently exceeded all goals set for me and am valued for my ability to deal with intractable situation by coming up with solutions that are acceptable to all parties. With consistency in growing the business A good illustration of this is where I have managed to get the Motorrad workshop to a harmonious profitable work space. My core strengths include, but are not limited to the following:
- Being an excellent ambassador for a company at all times.
- Delivering results on time, within budget, and to the highest specification.
- Being able to communicate effectively with people from all social backgrounds.
- I am very keen to put up my hand for this position because of its high reputation and its ability to offer candidates a range of superb career opportunities and an immediately challenging position.
- I would be grateful for the opportunity to demonstrate my capabilities further in an interview. Please feel free to contact me to arrange a meeting at your earliest convenience. In closing I would like to thank you for taking the time to consider my application, and I eagerly look forward to hearing from you.
- Yours sincerely
- Christopher Kenneth Gover
Timeline
Aftersales Manager - BMW Motorrad Montana
03.2022 - Current
NEW VEHICLE SALES SPECIALISTS - BMW Menlyn
04.2020 - 02.2022
General Sales Manager Motorcycles and Used Cars - BMW Polokwane
09.2018 - 05.2020
New Car Sales Expert - BMW Rustenburg (Best Auto)
07.2017 - 08.2018
New, Used & Honda Wing Sales Executive - Honda & Mahindra Rustenburg
07.2014 - 06.2017
Corporate Sales Executive Vodacom - Vodacom South Africa
10.2011 - 06.2014
Ruststenburg Technical High School - High School Diploma,
04.2001 -
NCA - ,
04.2001 -
Sales Excellence Training - ,
Sales Manager ICT - ,