Christopher hendricks
Administrative Manager
Cape Town
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
Languages
21
21
years of professional experience
Work History
manager, booking clerk
Media24
09.2006 - 03.2025
- Reason for leaving: Retrenched - partial business sold
- Skill: Managerial Staff empowerment and Mediation, Microsoft Office and SAP proficient company specific - advertising functionality time management, problem solving, communicating well, and motivating employees, Planning ahead
- Responsibility: Managing a team of Booking clerks, mediating and mentoring staff. Audit control implementation. Liaising with internal and external stakeholders. Regular team meetings to ensure good communication and understanding of roles. Hands on guidance to staff Planning upcoming tasks and events. Procurement of supplies and equipment ensuring equipment are in good working order – regular checks. Month end analysis and feedback on 27 Main and Community Newspapers. Budget preparation and information gathering. Needs analysis of Division and various Newspapers.
- Award: Admin person of the year for Die Burger and affiliated newspapers 2024
- Managed booking operations, optimizing scheduling processes to enhance workflow efficiency.
- Coordinated customer communications, ensuring timely responses and improved client satisfaction.
- Implemented new booking software, streamlining operations and reducing processing time significantly.
- Facilitated cross-department collaboration, ensuring alignment on project timelines and resource allocation.
- Trained and mentored junior staff, promoting a culture of continuous learning and improvement.
- Conducted regular audits of booking processes, identifying areas for improvement and implementing best practices.
- Developed detailed reports on booking metrics, providing insights that informed strategic decision-making.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Driver, warehouse manager, Salesperson, Call centre supervisor
The Winemarket
03.2004 - 08.2006
- Reason for leaving - business sold
- Skill: Stocktaking Client liaison team leader Cold calling specialist Recording of accounts receivable Sales - events co-ordinator
- Responsibility: weekly stock taking procurement of goods/stock and services vehicle maintenance and cleaning - supervisory cigar humidifier repair and maintenance wine procurement and sales quality control incentivizing call centre staff event planning - supper club and wine pairing Award: Fastest riser – I started as a driver then advanced to warehouse manager, telesales consultant and ended as telesales manager and events co-ordinator in 2 and a half years.
- Managed daily warehouse operations, ensuring timely order fulfillment and inventory accuracy.
- Coordinated logistics for deliveries, optimizing routes to enhance efficiency and reduce delays.
- Supervised a team of drivers, providing training and support to improve performance and safety.
- Monitored stock levels, implementing systematic replenishment processes to maintain optimal inventory.
- Implemented sales strategies that increased product visibility and drove customer engagement.
- Maintained accurate records of shipments and deliveries, ensuring compliance with industry regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Grade 12(National Senior Certificate) - Matric
Aloe SSS
03-1989
Skills
SAP – including month end, advertising booking and checking Credits and recon (for Clients use)
MS Office - Full suite
Budget preparation
Data analysis
Audit control
Performance monitoring
Problem resolution
Managerial skills
Team leadership
Conflict resolution
Employee assessments
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
manager, booking clerk
Media24
09.2006 - 03.2025
Driver, warehouse manager, Salesperson, Call centre supervisor
The Winemarket
03.2004 - 08.2006
Grade 12(National Senior Certificate) - Matric
Aloe SSS