Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Farley

Regional Manager
East London

Summary

Dynamic Regional Manager with a proven track record at Motus - Midas, excelling in business development and operational management. Achieved significant market share growth through strategic sales initiatives and effective team leadership. Skilled in performance management and cost reduction, fostering a culture of continuous improvement and enhancing customer satisfaction.

Overview

33
33
years of professional experience

Work History

Regional Manager

Motus - Midas
06.2008 - Current
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Established and maintained operational standards for eight locations.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.

Branch Manager

Hillbank Motor Consultants
11.1996 - 06.2008
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Consulted customers to boost product sales and services.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Detective Sergeant

SAPS
06.1992 - 10.1996
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Increased interdepartmental collaboration through regular communication with other law enforcement agencies for information sharing and joint operations.
  • Oversaw complex investigations involving multiple jurisdictions, coordinating resources across departments for successful outcomes.
  • Testified effectively in court proceedings as an expert witness, securing convictions in numerous high-profile cases.

Education

High School Diploma -

Hudson Park High School
East London
04.2001 -

Skills

Sales and marketing strategies

Operational management

Business development and planning

Performance management

Sales planning

Order management

Project management

Staff training and development

Operations management

Human resources management

Sales development

Cost reduction

Asset control

Brand development

Safety protocol

Recordkeeping compliance

Delivery fleet management

Staff recruiting

Team building practices

Leadership skills

Sales forecasts

Conflict management

Leadership development

Sales reporting

Training and coaching

Budget preparation

Policies and procedures

Business and operations analysis

Compliance monitoring

Financial management

Report preparation

Policy enforcement

Budget administration

Budget management

Timeline

Regional Manager

Motus - Midas
06.2008 - Current

High School Diploma -

Hudson Park High School
04.2001 -

Branch Manager

Hillbank Motor Consultants
11.1996 - 06.2008

Detective Sergeant

SAPS
06.1992 - 10.1996

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Christopher FarleyRegional Manager