CHRISTOPHER ANDREWS
Johannesburg
Summary
Motivated professional demonstrating strengths in customer engagement and relationship-building. Adapts to changing demands through a positive attitude and effective time management. Committed to bringing a proactive approach to all roles, supporting team goals and organisational success. Experienced in providing technical support to customers, ensuring swift and effective resolution of their issues. Excel at troubleshooting, diagnosing, and resolving hardware and software problems. Known for clear communication and exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member of Technical Support Staff
FNB
Johannesburg
02.2023 - 03.2025
- Resolved service user requests within target timeframes.
- Educated service users on new software updates and system capabilities.
- Kept detailed records of new installations and related licenses.
- Instructed teams on ICT safety and security policies.
- Diagnosed and resolved complex technical issues, providing timely and accurate support to customers.
- Provided security consulting services to various clients and implemented security protocols.
- Technical support services provider.
Education
Master of Science - INFORMATION TECHNOLOGY
Global academy
Kempton parkSkills
- Conflict resolution
- Negotiation
- Risk assessment
- Crisis management
- Customer service
- Client relationship management
- Adaptable communication
- Active listening
- Positive attitude
- Time-management
- Technical issues analysis
- Relationship-building
- Customer engagement
Certification
- High school certificate, NQF level 4
- IT support staff, NQF level 5
- IT system development, NQF level 6
Hobbies and Interests
- Track running
- Football player
- Body improvement
Languages
English
Upper Intermediate
B2
Timeline
Member of Technical Support Staff
FNB
02.2023 - 03.2025
Master of Science - INFORMATION TECHNOLOGY
Global academy