Christo Steenbok
Key Account Manager
Kuilsriver
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Key Account Manager
Stone Three
Somerset West
07.2024 - Current
- Conducted regular account reviews to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed customer and market data to uncover trends and opportunities for increased profitability and product expansion.
- Built and maintained strong client relationships through proactive communication, effective problem-solving, and personalized follow-up strategies.
- Developed customized proposals and delivered presentations to showcase the value of the company’s products and services.
- Negotiated contract renewals, securing long-term commitments and fostering ongoing collaboration.
- Organized and led cross-functional teams to address complex client requests efficiently, resulting in increased client satisfaction.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Represented the company at industry events and conferences, enhancing brand presence and networking with potential clients.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
Remote Operating Centre Manager
Stone Three
07.2022 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Success Manager
Stone Three
Somerset West
09.2021 - 06.2022
Service Desk Manager
Datacentrix
Century City
09.2019 - 08.2021
Service Desk Manager
Stowe Holdings
04.2009 - 08.2019
Education
Postgraduate Diploma - Business Management Administration
University of Stellenbosch
Bellville, South Africa 04.2001 -
Postgraduate Diploma - Project Management
Mancosa
Newlands, South Africa 04.2001 -
Advanced Diploma - Business Management Administration
University of Western Cape
Bellville, South Africa 04.2001 -
Skills
- Analytical Problem-Solving
- Key account management
- Services optimization
- Effective Communication
- Client-Centric Strategy
- Contract Management
- Critical Thinking Ability
- Operational Efficiency Improvement
- Leadership Proficiency
Certification
ITIL OSA
Personal Information
Date of Birth: 11/05/81
Additional Information
Form part of the broader Manco Committee
Timeline
Key Account Manager
Stone Three
07.2024 - Current
Remote Operating Centre Manager
Stone Three
07.2022 - 06.2024
Customer Success Manager
Stone Three
09.2021 - 06.2022
Service Desk Manager
Datacentrix
09.2019 - 08.2021
Service Desk Manager
Stowe Holdings
04.2009 - 08.2019
Postgraduate Diploma - Business Management Administration
University of Stellenbosch
04.2001 -
Postgraduate Diploma - Project Management
Mancosa
04.2001 -
Advanced Diploma - Business Management Administration
University of Western Cape
04.2001 -
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