Christine Medupe

PROJECTS

Functional Support Consultant – Kofax TotalAgility, Department of Justice (via IOCO Consulting), Johannesburg, South Africa.|[January 2025] – Present.

• Provide end-user support for the Kofax TotalAgility application, resolving technical issues, and workflow disruptions.
• Manage and respond to support tickets via Remedy, performing root cause analysis and troubleshooting through direct user engagement.
• Conduct user calls and remote sessions to diagnose issues, guide resolution steps, and ensure minimal downtime.
• Perform functional testing for new system updates and enhancements, validating business logic and integration points.
• Develop and execute UAT scripts, collaborating with stakeholders to confirm system readiness and compliance.
• Deliver on-site and remote training to Department of Justice staff, supporting onboarding and system adoption.
• Travel to departmental offices for in-person training sessions, ensuring hands-on support, and tailored guidance.
• Collaborate with DevOps teams to streamline deployment processes, monitor system performance, and support continuous integration efforts.

• Applications: Kofax TotalAgility, Remedy, OpenText.
• Testing and Support: Functional Testing, UAT, Troubleshooting, User Training.
• Methodologies: Agile, DevOps, SDLC.
• Tools: JIRA, Remedy, Kofax Admin Console.

Junior Functional Consultant / QA Tester, IOCO Consulting – AMSA Project, Johannesburg, South Africa.|[August 2024] – [December 2024]

• Conducted manual testing and UAT (User Acceptance Testing) on enterprise workflows using the OpenText application, ensuring alignment with business requirements.
• Designed and executed test scripts for functional and regression testing, validating system behavior across modules.
• Delivered user training sessions to AMSA stakeholders, supporting the adoption of new features and workflows.
• Collaborated with business analysts and developers to refine requirements, and resolve defects during testing cycles.
• Used JIRA to log, track, and manage test cases and defects, contributing to sprint planning and quality assurance.
• Performed mobile testing to ensure cross-platform compatibility, and responsive design.
• Acted as a liaison between technical teams and end users, translating functional needs into actionable test scenarios.

• Applications: OpenText, Kofax RPA, JIRA.
• Testing Types: Manual Testing, Mobile Testing, UAT, and Regression Testing.
• Consulting Skills: Requirement Gathering, User Training, Functional Documentation.
• Methodologies: Agile (Scrum), SDLC.

Junior Functional Consultant / QA Tester via IOCO Consulting - Alexforbers Project - Johannesburg, South Africa.| [March 2024] – [December 2024]

• Performed manual testing on web and mobile applications using Kofax automation tools, ensuring functionality aligned with business requirements.
• Conducted mobile testing across Android and iOS platforms, validating UI responsiveness and user experience.
• Created and executed test scripts and UAT (User Acceptance Testing) scenarios, collaborating with stakeholders to verify system readiness.
• Logged and tracked defects using JIRA, working closely with developers to resolve issues, and retest fixes.
• Delivered user training sessions, and created documentation to support onboarding and system adoption.
• Participated in requirement analysis and functional reviews to ensure test coverage and traceability.
• Contributed to sprint planning and retrospectives in an Agile environment, improving test cycles and team collaboration.

• Tools: Kofax RPA, JIRA, Excel, and SQL.
• Testing Types: Manual Testing, Mobile Testing, UAT, and Regression Testing.
• Methodologies: Agile (Scrum), SDLC.
• Soft Skills: Communication, Attention to Detail, Problem Solving, and Team Collaboration.

Intern – Robotic Process Automation (RPA), DSV Global Transport and Logistics, via IOCO Consulting, Johannesburg, South Africa. [January 2022 – December 2023]

• Developed and deployed automated workflows using Kofax RPA, streamlining repetitive tasks across logistics and finance operations.
• Conducted process analysis to identify automation opportunities, resulting in a 25% reduction in manual data entry time.
• Collaborated with cross-functional teams to design, test, and implement bots for invoice processing and shipment tracking.
• Monitored bot performance and handled exception cases, ensuring smooth operation and minimal downtime.
• Gained hands-on experience in workflow orchestration, error handling, and data transformation within the Kofax RPA platform.
• Documented automation procedures and created user guides to support future bot maintenance and scalability.

• Tools Used: Kofax RPA, SQL, Excel,
• Certifications: Kofax RPA Developer (if applicable)
• Soft Skills: Problem-solving, teamwork, attention to detail, adaptability.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.

• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.

• As a fibre optic technician, i was installing and maintaining fibre optic telecommunications, such as broadband, mobile and landline phone networks, and digital systems.
• Lay underground and underfloor fibre optic cabling.
• Test systems and find and fix any faults.