Years of professional experience Years
Christine Abrahams
Corporate Investment Banking
Johannesburg,Gauteng
Summary
My application is made for Personal Growth. I have good interpersonal skills and the ability to communicate and interact with others, I have excellent written and verbal communication. I am a team player, this include sharing valuable information with others, helping to resolve problems and to work towards a common goal. I do take responsibility for a task given to me and will go the extra mile to deliver and exceed expectations where possible. I will share my knowledge and experiences to the team during the completion of the task. Being appointed as a leader in our Local Church, always gives you the responsibility to be truthful and fair. These are truths that I live by. I pay attention to detail and will go the extra mile to clarify, understand and gain the needed knowledge. I have the ability to work in a fast-paced deadline driven environment. My application for this vacancy is made, as I have the ability to grow professionally, personally and technically.
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I am eager to contribute to team success and further develop professional skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I bring a positive attitude and commitment to continuous learning and growth.
Overview
16
16
2
2
years of post-secondary education
2
2
Language
Work History
SURVEILLANCE SPECIALIST
FIRST NATIONAL BANK
10.2008 - 11.2009
- Communication link between STRATE, JSE & FNB Custody Settlements
- Monitoring & reporting of settlement orders on NCS
- Work within timelines set in the STRATE Directives
- Creation & De Linking of Back to Back Links
- Creation of Manual Affirmations
- Extract, monitor & report on overdue and rejection reports
- Reporting of all potential settlement problems to STRATE
- Monitor & reconcile differences on the STRATE CPL Account before EOD
- Request authorization from STRATE for all uncommits & breaking of back to back links
- Reporting of all technical problems and updates to STRATE & Settlements
- Authorization of Removal & Rematerialisation orders
BONDS SETTLEMENT SPECIALIST
FIRST NATIONAL BANK
01.2009 - 07.2013
- Facilitating the accurate and timely settlement of domestic transactions within various product areas
- Identify trade discrepancies and unmatched trades as well as mitigating the risk related to the trade life-cycle
- Daily reconciliation of securities movements
- Manage operational and settlement issues
- Interact with middle office, counterparties, traders corresponding banks and immediate supervisors
- Ensure that all processes and procedures are adhered, and deadlines met
- Match/Report and Commit to trades
- Ensure that Reports are send to the relevant Clients
- Monitor statuses throughout the day
- Ensure that all queries are actioned
- Daily Balancing to ensure no Out of Balance occurred
- Manual Settlement of client instructions
- Collaborated with internal and external stakeholders to resolve any discrepancies in settlement documents.
- Leveraged strong analytical skills to identify trends and patterns in trade data, driving process improvement initiatives resulting in cost savings for the organization.
- Supported team members in resolving complex settlement issues, fostering a collaborative work environment.
- Maintained compliance with industry regulations through strict adherence to policies and procedures during the settlement process.
- Enhanced client satisfaction by effectively managing settlement transactions and ensuring timely completion.
- Built strong relationships within the organization by collaborating across departments on projects aimed at enhancing overall operational effectiveness.
FIXED INCOME SPECIALIST
STANDARD BANK
08.2013 - 11.2020
- Action and control all aspects relating to Settlements in accordance with the Market rules and directives outlined in the South African Securities Market and clients’ Safe Custody and Service Level Agreements
- Ensure clients’ needs at all times and that these needs are always met as stipulated in the Safe Custody Agreements (SCA)
- Action all instructions relating to settlements
- Manage and control all risks within the settlements environment
- Adherence to all regulatory requirements
- To obtain a full understanding of market rules and directives, hence ensuring procedures and cut off times are adhered to on the day to day processing of trades
- Action and control all aspects relating to Strate and Johannesburg Stock Exchange
- Ensure the adherence of all Strate Rules and Directive
- Liaise with internal Helpdesk to ensure the opening of corrective windows
- Escalation of settlement delays when close to cut-off times
- Escalation of any delay in Swift message flows between Standard Bank and Strate
- Ensure client communication is of a high standard, both verbally and in writing
- Follow-up and follow-through on all outstanding issues, Customer queries or Internal queries and always ensure adequate written and verbal communication
- Transmit ideas, information and instructions to individuals and groups clearly and concisely, both verbally and in writing
- Ensure the adherence to procedures at all times
- To obtain a full understanding of market rules and directives, hence ensuring procedures and cut off times are adhered to on the day to day processing of trades
- Effectively communicate to clients both verbally and in writing in relation to the running of the business
- Display teamwork and live by the Standard Bank Values
- Ensure that all outstanding issues are prioritized and escalated accordingly for example: queries, possible claims, outstanding penalties and fines
- Report substantial increase or decrease of volumes to Manager
- Ensure that all system problems are escalated to Query Management Business Support area and follow up on resolutions to ensure that, queries are not left unattended
- Ensure that system issues are highlighted to Manager and that the Team has been advised
- Follow up with Internal Business Unit with regards to related system issues
FIXED INCOME CO ORDINATOR
STANDARD BANK
Johannesburg
01.2016 - 01.2019
- Action, manage and control all aspects relating to Settlements in accordance with the Market rules and directives outlined in the South African Securities Market and clients’ Safe Custody and Service Level Agreements
- Ensure a consistent client services delivery
- Oversee all day to day operational matters by conduction regular spot checks throughout the day to ensure settlements move forward
- Ensure that all client queries are actioned and adequate resolution and follow through of these by sub-ordinates
- Ensure awareness of clients’ needs at all times and that these needs are always met as stipulated in the Safe Custody Agreements (SCA)
- Manage and control all risks within the settlements environment and ensure that settlement goes through
- Set up Client Courtesy Calls and provide feedback to the client
- Setting up new Employees with the relevant system access and controls
- Effectively communicate to clients both verbally and in writing in relation to the running of the business
- Being able to assist the client with understanding the Market Rules
- Ensure that MT548 messages has been updated
- Ensure that all trades settled EOD
- Follow-up and follow-through on all outstanding issues
- Assisted in the Exclusion process and provided feedback to Helpdesk
- Check on the Provisional Balancing BOD (1st Settlement Run and 2nd Settlement Run)
- Ensure that there are no Short Positions on RPTS304 before 2nd Settlement Run completion
- Ensure that all Top Up’s has been processed and Delivery trades has been committed
- Assisted with Withdrawals to Strate and ensure that all stock has been received from CP’s
- Provide feedback and resolution on the Out Of Balance Report
- Ensure that SARB transfers are matched and settled
- Sat in on meetings if Manager was unavailable and provided feedback to the team
- Transmit ideas, information and instructions to individuals and groups clearly and concisely, both verbally and in writing
- Point of contact in the Mangers Absence
- Live by the Standard Bank Values and display Teamwork
TEAM LEADER SETTLEMENTS
STANDARD BANK
12.2020 - 06.2023
- Directly responsible to: Manager of Settlements Team Bonds and Equities.
- Assist management in achieving the division’s goals by ensuring that a cost effective, high quality service is provided to our customers, by effectively monitoring and controlling tasks within the settlements section
- To manage and guide a team in delivering an accurate, timeous and quality client centric Settlements service to CIB clients, across asset classes, to meet productivity targets, minimize risk and ensure client retention and satisfaction
- To monitor exceptions and process these transactions where required
- Planning with regards to training, KRI’s, objectives and courtesy calls.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Must be able to prioritize and plan your day to day tasks
- Prepare for client calls and visits 5 days prior to visitor arrival e.g
- Agenda items, stats, list of concerns raised with clients, feedback on action items raised by clients
- Able to plan, prioritise and execute all workloads within required deadlines set
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Prepare stats and presentations for all client Due Diligence Visits
- Prepare for all internal meetings providing feedback on agenda items
- Able to plan ahead, meet deadlines on Questionnaires, RFP/RFI/SLA feedback received from clients
- Reviewing and providing comments on all Strate Rules and Directives and communicating changes to clients were changes impact clients
- Attend to additional tasks received as high priority on very short deadlines
- Must be able to multi-task
- Quarterly Appraisal and PDP feedback on staff to management
- Training requirements for staff according to staff PDP within Custody and settlement budget
- Updating procedure manuals and Risk document in line with business needs and when processes change on an on-going basis
- Planning on yearly external and internal Audit requirement
- Recognize, develop and reward aptitudes, capabilities and capacities of others
- Receive loyalty and co-operation, manage and motivate others to full effectiveness
- Transmit ideas, information and instructions to individuals and groups clearly and concisely, both verbally and in writing
- Maintain detailed and up to date knowledge of the Banks and the market products and capabilities and their application to deliver client centric service
- Utilise this knowledge to guide and support the Settlements team in their day to day activities
- To participate in market and client engagements
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Settlement Specialist
Strate (PTY) Ltd
07.2023 - Current
- Supported team members in resolving complex settlement issues, fostering a collaborative work environment.
- Improved data accuracy by conducting regular audits of settlement information in internal systems.
- Developed innovative solutions to address complex settlement issues, resulting in a reduction of errors.
- Participated in the implementation of new systems and technology, ensuring seamless integration with existing processes and minimizing disruption to the workflow.
- Managed high volumes of daily settlements, consistently meeting deadlines without compromising accuracy.
- Collaborated with internal and external stakeholders to resolve any discrepancies in settlement.
- Maintained compliance with industry regulations through strict adherence to policies and procedures during the settlement process.
- Participated in Projects.
- Reduced operational risks by diligently monitoring and reconciling trade activities.
- Facilitated swift resolution of trade exceptions by coordinating with CSDP's.
- Conducted thorough analysis of failed settlements, identifying root causes and implementing corrective actions to prevent future occurrences.
- Participated in the training of team members on Equities settlement processes, ensuring smooth onboarding and knowledge transfer.
- Enhanced client satisfaction by effectively managing settlement transactions and ensuring timely completion.
- Served on weekly meetings that impacted the settlements process, keeping the team informed and updated on best practices.
- Responsible for LEI Renewals and LEI Registrations
- Assisted in the Register Services Team, to coordinate and facilitate the processing and monitoring of the team.
- Automation regarding BND functions and processes.
Education
Gr. 12 - ENGLISH, AFRIKAANS, MATHEMATICS, SCIENCE, BIOLOGY, ACCOUNTING
SILVER OAKS SECONDARY SCHOOL
Johannesburg, South Africa 01.2004 - 12.2004
Diploma - ACCOUNTING & FINANCIAL MANAGEMENT
ROSEBANK COLLEGE
Johannesburg 01.2005 - 10.2007
Skills
Documentation review
undefinedEducation
SILVER OAKS SECONDARY SCHOOL, GR. 12, ENGLISH, AFRIKAANS, MATHEMATICS, SCIENCE, BIOLOGY, ACCOUNTING, ROSEBANK COLLEGE, Diploma in ACCOUNTING & FINANCIAL MANAGEMENT, 2005-2006, 400-2653, Strate Exam: Equities Officer and Bonds module 4 and 5 completed., Multiple courses completed on Degreed and Linkin Training., Team leader course completed.
Additionalresponsibilities
- Market Testing including ‘DIS’.
- Client Education during Go live of ’DIS’.
- Assisted the FI Team and clients to clarify Market Rules during Go Live 'DIS'.
- Assisted with Help Desk Duties, correspondence between Standard Bank and Strate.
- Actively involved in Cross Skilling.
- Actively trained Settlement Teams within Std Bank on Bonds Settlement processing, when teams integrated.
- Participated in the YDC Team development within STD CIB, this included monthly feedback on Division Income and Expenditure, Fines processed in the Market.
- Assisted in market Testing and Division readiness of the Bancs Upgrade Project within Standard bank.
Firstnames
CHRISTINE CHRISTOLENE
Personal Information
- ID Number: 8609120028089
- Health Status: GOOD
- Date of Birth: 09/12/86
- Nationality: SOUTH AFRICAN
- Marital Status: MARRIED
Accomplishments
- Supervised team of 4-8 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Settlement Specialist
Strate (PTY) Ltd
07.2023 - Current
TEAM LEADER SETTLEMENTS
STANDARD BANK
12.2020 - 06.2023
FIXED INCOME CO ORDINATOR
STANDARD BANK
01.2016 - 01.2019
FIXED INCOME SPECIALIST
STANDARD BANK
08.2013 - 11.2020
BONDS SETTLEMENT SPECIALIST
FIRST NATIONAL BANK
01.2009 - 07.2013
SURVEILLANCE SPECIALIST
FIRST NATIONAL BANK
10.2008 - 11.2009
Diploma - ACCOUNTING & FINANCIAL MANAGEMENT
ROSEBANK COLLEGE
01.2005 - 10.2007
Gr. 12 - ENGLISH, AFRIKAANS, MATHEMATICS, SCIENCE, BIOLOGY, ACCOUNTING
SILVER OAKS SECONDARY SCHOOL
01.2004 - 12.2004
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