Christinah Lerato Jele
Pretoria
Summary
Detail-oriented Travel Consultant creating customised travel arrangements for flights, hotels, and excursions aligned with client budgets and preferences. Efficiently resolves booking issues and manages reservations, tickets, and documentation with precision. Crafts practical travel packages that enhance client satisfaction and achieve travel goals.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Independent Travel Agent
LNLEVENTS TRAVEL
Pretoria, South Africa
10.2022 - Current
- Designed customised travel packages tailored to client preferences, maximising satisfaction and value.
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Printed tickets, passes and brochures for customers and explained terms of each.
Social media consultant, Travel agent.
City of Tshwane metropolitan municipality
Pretoria, South Africa
07.2015 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
Education
Digital marketing - Marketing
Tshwane university of Technology
Pretoria, GP01-2026
Certificate of Higher Education - Contact centre operations
Digicall learning academy
Pretoria01-2013
NVQ Level 3 - End user computing
Shuma Computer Training centre
Pretoria01-2013
Office Administration
Victory adult centre
Pretoria, GP01-2013
Matric
Hlanganani High school
Pretoria, GP01-2006
NVQ Level 3 - Public Relations
University of South Africa
PretoriaSkills
- Travel coordination
- Itinerary planning
- Tour planning expertise
- Booking systems
- Computer reservations systems
- Microsoft Excel
- Market trend analysis
- Digital marketing strategies
- Client management
- Client engagement
- Problem solving
- Research
- Documentation preparation
- Customer focus
- Empathy skills
Languages
English
Advanced
C1
Certification
- Licence C1
Hobbies and interests
- Blogging & Creative Writing
- Public speaking
- Youth development
- Interpersonal skills
References
- Brigid Sellar Deputy Director City of Tshwane (crm) 079 914 75223
- Refiloe Matjiane Social media consultant City of Tshwane 082 074 1460
- Lebogang Baloyi LNLEVENTS TRAVEL 082 074 1460
Accomplishments
- Innotive employee award with City of Tshwane
- Elected Innovation team committee
Additional Information
- Group tours
- Sip and paint events
- Hiking events
Timeline
Independent Travel Agent
LNLEVENTS TRAVEL
10.2022 - Current
Social media consultant, Travel agent.
City of Tshwane metropolitan municipality
07.2015 - Current
Digital marketing - Marketing
Tshwane university of Technology
Certificate of Higher Education - Contact centre operations
Digicall learning academy
NVQ Level 3 - End user computing
Shuma Computer Training centre
Office Administration
Victory adult centre
Matric
Hlanganani High school
NVQ Level 3 - Public Relations
University of South Africa