Reading, Drawing and Activities with Family
CHRISTINA MULLER
Operational Manager | Special Needs Educator | Health & Social Care Professional
RUSTENBURG
Summary
Dynamic Operational Manager and educator with over 15 years’ experience in healthcare, education, and team leadership. Awarded Operational Manager of the Year for excellence in client satisfaction, staff development, and operational performance. Skilled in managing large teams, budgets, contracts, ISO 9001 compliance, and curriculum delivery. Passionate about fostering inclusive environments, improving operational efficiency, and developing programs that enhance learning, care, and client outcomes.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
Operational Manager
Bidvest Prestige Health Care
01.2015 - Current
- Trained and mentored supervisors and contract managers.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Improved team productivity through effective communication, training, and performance evaluations.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Contract Manager
Bidvest Prestige Health Care
06.2016 - 12.2016
- Managed 75 staff members, ensuring equipment availability and safety compliance.
- Conducted monthly hygiene audits and implemented infection control policies.
- Supervised payroll, daily operations, and client satisfaction programs.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Implemented best practices in contract management processes to ensure consistency across all departments.
- Maintained [Software] database for with contract, vendor and customer information.
- Ensured compliance with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge on regulations.
- Streamlined contract administration by implementing effective tracking tools and reporting systems.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
Teacher (Temporary)
PEPPS College
03.2014 - 12.2014
- Taught Life Sciences to Grades 10–11
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Adapted teaching methods and materials to meet students' varying needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Prepared assessments, exams, and report cards.
- Designed engaging activities for diverse learning styles.
- Participated in extracurricular activities, including cricket coaching.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Private Tutor
Estin Academic
02.2012 - 01.2014
- Provided individualized support for learners with special educational needs (Grades 1–3).
- Prepared assessments and report cards, tracking progress.
- Designed personalized learning programs for academic and life skills.
- Fostered confidence, independence, and problem-solving skills.
- Adapted tutoring approach based on each student''s progress, ensuring continuous growth in knowledge and skills.
- Implemented creative teaching techniques that made complex concepts more accessible for better retention of information.
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring optimal understanding of material.
- Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
- Tracked learning progress to optimize tutoring methods and help students achieve goals.
- Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Monitored student performance through regular assessments, identifying strengths and areas for improvement.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Developed student confidence through positive reinforcement strategies.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Stayed updated on curriculum changes and academic standards to continuously deliver high-quality tutoring services in line with current requirements.
- Cultivated a supportive learning environment, fostering open communication between students and tutor.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
- Provided homework assistance using specific curriculum and materials.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
LSEN Teacher
Barberton Primary School
01.2009 - 01.2012
- Taught Grades 1–7 in special needs classes, promoting intellectual, emotional, and social growth.
- Prepared lesson plans, assessments, exams, and termly/yearly report cards.
- Implemented adaptive teaching methods and developed Individualized Education Plans (IEPs).
- Participated in extracurricular activities, including cricket coaching.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Level 1 Cricket coaching/ umpiar and swimming assistance as extra sports curriculum.
Adult Learning Day Centre
Bury Resource Centre, UK
07.2007 - 01.2009
- Supported individuals with learning disabilities in education and community inclusion.
- Delivered educational, vocational, and recreational programs.
- Used Makaton and sign cards for communication and daily living skills.
- Maintained detailed progress reports and promoted independent living skills.
- Advocated for client rights and inclusion.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Care Assistant
North Court Nursing Home, UK
10.2006 - 01.2007
- Provided personal care for elderly patients with dementia.
- Assisted with feeding, medication, bathing, and hygiene while maintaining safety.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Pre-Access and Access - Foundation Phase
UNISA
Health and Social Care - Bed Special and Inclusive Education
West Suffolk College, Cambridge University
High School - Afrikaans, English, Business Economics, Mathematics, Geography, Biology
CSSD Foundation Course - undefined
Staff Med Digital
01.2020
NQF Level 4 Root Cause Analysis - undefined
01.2020
Skills
Leadership & Staff Management
Certification
First Aid Levels 1–3 | Child & Adult Safeguarding | Fire Training
References
Available upon request
Interests
Timeline
Contract Manager
Bidvest Prestige Health Care
06.2016 - 12.2016
Operational Manager
Bidvest Prestige Health Care
01.2015 - Current
Teacher (Temporary)
PEPPS College
03.2014 - 12.2014
Private Tutor
Estin Academic
02.2012 - 01.2014
LSEN Teacher
Barberton Primary School
01.2009 - 01.2012
Adult Learning Day Centre
Bury Resource Centre, UK
07.2007 - 01.2009
Care Assistant
North Court Nursing Home, UK
10.2006 - 01.2007
Health and Social Care - Bed Special and Inclusive Education
West Suffolk College, Cambridge University
High School - Afrikaans, English, Business Economics, Mathematics, Geography, Biology
CSSD Foundation Course - undefined
Staff Med Digital
NQF Level 4 Root Cause Analysis - undefined
Pre-Access and Access - Foundation Phase
UNISA