Christina Makgarebe Masipa

• Maintained comprehensive employee records, including contracts and payroll data.
• Ensured adherence to labour laws and employment legislation.
• Managed recruitment, selection, and promotion processes efficiently.
• Oversaw payroll and pensions administration for all staff members.
• Processed employee registrations and administered benefits effectively.
• Facilitated dispute mediation to improve employee relations.
• Created detailed reports for senior HR management and key stakeholders.
• Developed and communicated internal policies and training materials.
• Resolved discrepancies promptly, improving overall operational accuracy and efficiency.
• Managed employee records on database to maintain accuracy and updated information.
• Evaluated discrepancies and rectified payroll errors.
• Executed monthly payroll and pension procedures with meticulous attention to detail.
• Processed payroll and calculated deductions by accurately using SAP to secure payment traceability.

Ensured a tidy reception area, maintaining availability of stationery and materials.

• Answered and screened incoming phone calls, forwarding relevant inquiries.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Handled appointment scheduling to ensure smooth daily operations.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Acted as first point of contact for wide range of personnel.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Assisted with set up of ID card and access permissions following site security practices.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Managed office calendar, set new appointments and assisted with arrangements.
• Created agendas for meetings, prepared materials and took detailed notes.
• Monitored building security, updated logs and issued visitor badges.
• Represented company and promoted brand with exceptional service and presentation.
• Wrote professional letters, memos and emails for internal and external business communication.
• Provided accurate information through in-person and electronic communications.
• Managed office security by controlling access and monitoring logbook entries.
• Ordered front office supplies while overseeing inventory levels efficiently.
• Updated calendars and scheduled meetings to optimise time management.