Summary
Overview
Work History
Education
Skills
Computer Systems Proficient
Driver License
Timeline
Barista

CHRISTINA CHOMA

Pretoria

Summary

Ms. Choma is a diligent hard worker with more than ten years of experience working in internal and external customer support services, serving in administrative and IT support roles, currently in the logistics environment. She has excellent communication skills, which she easily adapts to communicate to a wide range of stakeholders. She is a friendly and outgoing person who loves working with people. She enjoys problem solving and sees challenges as an opportunity to learn and grow.

Overview

17
17
years of professional experience

Work History

Warehouse Administrator (Night Shift Supervisor)

Hesto Harnesses (Pty) Ltd
07.2023
  • Support Ford by approving over and above requests from Ford
  • Support by approving or disapproving DS&R parts / replacement parts
  • Action the stock adjustment on WMS
  • Update and report on delivery, inventory levels and dispatch requirements
  • Track shipments
  • Ensure carrier (DSV) compliance with company policies or procedures for product transit or delivery
  • Monitor carrier (DSV) performance and handle performance issues and concerns within capability
  • Resolve problems concerning transportation, logistics systems, imports or exports or customer issues and refer to manager if required
  • Utilise and input to IT systems in place, developing new working methods when appropriate
  • Direct shipping to FORD for urgent requests.

Customer Service Agent (Live Chat)

Gold Media Lab
02.2023 - 06.2023
  • Online casino support with gaming issues
  • Attending to withdrawals queries
  • Customer Service (Bonus credits).

Technical Officer in Call Centre Assurance Division (Remote)

Telkom SA/ BCX
10.2012 - 12.2020
  • Receive and respond to end users enquiries
  • Respond to system generated enquiries/ Provide feedback to end users
  • Diagnose and provide first line resolution to clients on incident within service level agreements
  • Escalating queries that Service Centre cannot resolve timeously
  • Track and monitor progress of escalated incidents
  • Testing data and voice lines
  • Liaise with other business units/divisions to track progress on queries
  • Testing and configuring all ADSL modems
  • Remote connectivity for users connected to LAN
  • Dispatching Technicians to attend to user incident tickets
  • Perform quality assurance to ensure optimal performance
  • Maintaining service level agreements with clients including Government departments, Banks, and other Corporates Businesses.

Secretary to Senior Management

Telkom SA
04.2008 - 09.2012
  • Procurement office stationery
  • Manage office stationery
  • Organise meetings for technical teams and/or management
  • Prepare agenda for meetings
  • Take minutes of meetings
  • Maintain up-to-date records of timesheets
  • Assist with logistics of meetings
  • Prepare travel requests for field trips including hotel and car booking reservations
  • Draft documents as requested by technical teams and/or management
  • Prepare and maintain filing system of documents and reports.

Quality Analyst (Call Centre)

Telkom SA
03.2007 - 03.2008
  • Monitor customer contact using Data Voice System
  • Conduct performance evaluation of call centre agents
  • Compile monthly reports
  • Gather and analyse service information and provide development recommendations
  • Monitor and clearing interfacing errors on CPH
  • Conduct quality assurance to maintain and improve customer satisfaction.

Call Centre Agent

Telkom SA
03.2006 - 02.2007
  • Responding to customer faults
  • Trouble-shooting ADSL lines
  • Log service requests for field technicians
  • Internet Account router configuration
  • Service (Network Technology) recommendation to clients
  • Respond to Billing enquiries
  • Escalation (Service restoring).

Education

Cabin Crew Initial Training -

Cabin Crew Academy
01.2022

Higher Certificate in IT Support Services -

Rosebank College
01.2015

Senior Certificate -

Phateng Secondary School
01.2003

Skills

  • Loading and unloading
  • Warehouse layout optimization
  • Order Picking
  • Shipping and receiving
  • Labeling and Packaging
  • Warehouse Operations
  • Warehouse Management Systems
  • Cycle counting
  • Returns processing
  • Problem-Solving
  • Customer care
  • Collaborative Teamwork
  • Inventory and Stocking
  • Safety standards
  • Conflict Resolution
  • Documentation
  • Warehouse Logistics
  • Staff Supervision
  • Operations Planning

Computer Systems Proficient

  • Microsoft Office Suite - Word, Outlook, PowerPoint, Excel, Access
  • Syspro
  • Data Scope
  • Covisint
  • LiveChat Platform
  • UNIbase (fault logging, fault attending, fault dispatching)
  • Xact (DSL testing, Ports re-creating)
  • CBS / Clarify (Customer info verification, fault reporting, Fault testing)
  • T-Agent
  • SAM (VPN Service testing)
  • Cherwell (Incident management for NEDBANK group)
  • CMSS/OMS (order management, Billing)
  • ITSM (Incident management)
  • Martis (Diginet testing)
  • X-Sure (Metro Ethernet testing)
  • BCC System (Incident and request management system)
  • WMS (Warehouse Management System)

Driver License

Code 8

Timeline

Warehouse Administrator (Night Shift Supervisor)

Hesto Harnesses (Pty) Ltd
07.2023

Customer Service Agent (Live Chat)

Gold Media Lab
02.2023 - 06.2023

Technical Officer in Call Centre Assurance Division (Remote)

Telkom SA/ BCX
10.2012 - 12.2020

Secretary to Senior Management

Telkom SA
04.2008 - 09.2012

Quality Analyst (Call Centre)

Telkom SA
03.2007 - 03.2008

Call Centre Agent

Telkom SA
03.2006 - 02.2007

Cabin Crew Initial Training -

Cabin Crew Academy

Higher Certificate in IT Support Services -

Rosebank College

Senior Certificate -

Phateng Secondary School

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CHRISTINA CHOMA