Summary
Overview
Work History
Education
Skills
Reading
Timeline
Generic

Christien Bezuidenhout

Retail Manager
Thabazimbi

Summary

Dynamic customer service professional with a proven track record at West Pack Industries, excelling in customer engagement and problem-solving. Recognized for enhancing customer satisfaction and mentoring team members, while effectively managing inventory and achieving sales targets. Well-motivated and adapt easily to any given situation and love challenges and challenging myself. I always thrive under pressure, ensuring a positive experience for all clients.

Overview

10
10
years of professional experience

Work History

Info Counter

West Pack Industries
11.2023 - Current
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Maintained stock and replenished workstation products.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
  • Professionally answered telephones and responded to customer inquiries.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Collaborated with team members to streamline processes and enhance overall efficiency.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.

Waiter and Cashier

Kwagga's Put
01.2016 - 11.2016
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managing stock control of all products in and out of the business making sure we have sufficient stock to satisfy customer needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Human Resources Management NQF 6 - Human Resources Management

BMT College
Pretoria, South Africa
04.2001 -

High School Diploma -

Frikkie Meyer High
Thabazimbi, South Africa
04.2001 -

Skills

Customer engagement

Team building and leadership

Social media marketing

Thrive under presure

Task delegation

Sales target achievement

Store merchandising

Friendly and positive

Customer service

Problem-solving

Operations management

Multitasking and organization

Training and mentoring

Staff management

Staff supervision

Well motivated

Decision making under pressure

Reading

I love reading educational book and books that can teach me about life and help me to live a more effective life for myself and those around me.

Timeline

Info Counter

West Pack Industries
11.2023 - Current

Waiter and Cashier

Kwagga's Put
01.2016 - 11.2016

Human Resources Management NQF 6 - Human Resources Management

BMT College
04.2001 -

High School Diploma -

Frikkie Meyer High
04.2001 -

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Christien BezuidenhoutRetail Manager