Christian Thandanani Mkhonto
Johannesburg
Summary
Detail-oriented research data capturer specializing in data validation and technical troubleshooting. Coordinated data entry processes to maintain data integrity and resolve queries efficiently. Experienced in customer support and training, enhancing service delivery in telecommunications and banking sectors. Holds a national diploma in human resources management with strong skills in process coordination and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Research Data Capturer
Wits Health Consortium
Johannesburg, South Africa
07.2018 - 05.2025
- Validated new records for DataFax studies according to WPGs and study-specific CRF completion guidelines.
- Assisted with data entry tasks in DataFax system to support efficient processing and adherence to project schedules.
- Notified study data manager of potential deadline risks, ensuring data capture within required timelines.
- Addressed queries from IMEDIDATA and DataFax systems to maintain data integrity and assist overall study quality.
- Tracked movement of files to and from data management team in study-specific file tracking log.
- Corrected errors in data to prevent duplication across systems.
- Scanned documentation and entered into database to maintain accurate records.
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Created and maintained spreadsheets using Excel.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Assisted with answering phone calls and emails and delivering mail to support administrative staff.
- Analysed incoming documents for data extraction, accurately entering pertinent information into the relevant databases.
- Archived old and outdated records to keep fresh and updated content.
Data Support Specialist (back office)
Telkom Mobile SA
06.2013 - 07.2018
- Provided telecommunications support for customer queries and technical issues.
- Handled inbound and outbound queries from call centre and Telkom mobile stores regarding technical issues with network and internet connections on PCs and handsets.
- Connecting wireless networks and devices, troubleshooting blackberry issues and technical queries, connecting of devices e.g. USB modems and data cards.
- Resolved logged service requests from call centre and stores at the Service Operations Centre, ensuring prompt attention to customer needs.
- Also assist in general handset queries relating to data or connectivity setups (email, mms, gprs and loading content).
- Assisting with general prepaid and Contract account enquiries and activations like call limits, cancellations, and balance enquiries on value added services.
- Provided feedback and conducted follow-ups to ensure customer satisfaction and issue resolution.
Technical Data Support Consultant
Vodacom SA
06.2006 - 08.2012
- Connected wireless networks and devices, troubleshot blackberry issues and technical queries, and linked devices such as USB modems, data cards, and internet-capable handsets via laptops.
- I also assist in general handset queries relating to data or connectivity setups (email, mms, gprs and loading content).
- Attending to inbound and outbound calls from customers who have technical problems with the Vodacom SA network, internet connections on Pc and handsets.
- Logged service requests for unresolvable queries to ensure tracking and follow-up.
- Provided feedback and conducted follow-ups to ensure customer satisfaction and issue resolution.
- Consulted with data support agents on technical matters and provided product information as a senior consultant.
- Trained and coached new recruits on Vodacom SA product knowledge and technical data support queries.
- Assisting with general prepaid, Top-up and Contract account enquiries and activations like call limits, cancellations, balance enquiries on value-added services.
Education
National Diploma - Human Resources Management
Durban University of Technology
Durban, KZN2001
Senior Certificate -
Mankayana High School
Ladysmith, KZN01-1997
Skills
- Data entry
- Data validation
- Document management
- Quality Control
- MS Excel
- Technical troubleshooting
- Process coordination
- Query resolution
- Issue resolution
- Data communication
- Customer relationship management
- Attention to detail
- Time management
- Adaptive problem solving
- Team collaboration
- Proactive communication
- Interpersonal communications
- Computer skills
- Microsoft Office proficiency
Languages
Zulu
References
- Mr Thulani Shoba, Wits Health Consortium, Human Resources Manager, 0119898904, 0721110132
- Miss Leonie Kruger, Wits Health Consortium, Coordinator, 0119899819, 0835916547
Personal Information
ID Number: 7912245605083
Certification
- imedidata certification
- Good Clinical Practice
- Human Resources Management
Hobbies and interests
- TV
- Watching soccer
- Jogging
References
Mr Thulani Shoba
Wits Health Consortium: Human Resources Manager
Telephone contacts: 011 989 8904 / 072 111 0132
Miss Leonie Kruger
Perinatal HIV Research Unit: Coordinator
Telephone contacts: 011 989 9819/ 083 591 6547
Mr Michael Nyathi
Line manager: Vodacom
Telephone contact: 0824675541
Timeline
Research Data Capturer
Wits Health Consortium
07.2018 - 05.2025
Data Support Specialist (back office)
Telkom Mobile SA
06.2013 - 07.2018
Technical Data Support Consultant
Vodacom SA
06.2006 - 08.2012
National Diploma - Human Resources Management
Durban University of Technology
Senior Certificate -
Mankayana High School