Christian F. R. Mabika
Johannesburg
Overview
9
9
years of professional experience
Work History
Call Center Team Leader
Supabets
Johannesburg
05.2024 - Current
- Provided training and orientation sessions for new employees on the call center's systems and procedures.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
- Analyzed daily, weekly, monthly reports to identify trends in customer inquiries or complaints.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Collaborated with other departments to streamline processes and improve service delivery.
- Assisted with recruitment efforts by conducting interviews and selecting qualified candidates for positions within the team.
IT Technician
McShort
Brazzaville
03.2024 - 12.2024
- Assisted with the deployment of new applications and updates to existing applications.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Performed system backups and restores as required.
- Provided recommendations on hardware purchases based on customer requirements.
Web Developer
Short Enterprises
Johannesburg
01.2022 - 12.2024
- Optimized websites for maximum speed and scalability.
- Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
- Debugged client-side issues related to web development projects.
- Provided technical support in resolving customer issues related to web development projects.
- Managed content updates on websites with WordPress or Drupal.
Call Center Agent
Supabets
Johannesburg
06.2022 - 04.2024
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Digital Marketer
Shapers by Debs
Charlotte
09.2022 - 02.2023
- Produced engaging video content for use in paid advertising campaigns.
- Analyzed customer data to identify trends in consumer behavior.
- Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
- Collaborated with design teams to develop creative assets for webpages and promotional materials.
- Assisted in developing annual budget plans for digital marketing activities.
Betting Clerk
Supabets
Johannesburg
09.2016 - 06.2022
- Processed payouts for winning customers in a timely manner.
- Reconciled daily financial records at the end of each shift.
- Collected bets in form of cash or chips, verifying and recording amounts.
- Verified and recorded customer bets, including cash and credit transactions.
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
- Maintained all necessary documents pertaining to gaming regulations and procedures.
- Ensured that all bets were placed accurately according to customer instructions.
- Responsible for balancing cash drawers at the beginning and end of shifts.
Digital Marketer
Facse Consulting
Johannesburg
12.2021 - 12.2021
- Collaborated with design teams to develop creative assets for webpages and promotional materials.
- Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
- Produced engaging video content for use in paid advertising campaigns.
- Analyzed customer data to identify trends in consumer behavior.
- Managed SEO initiatives including keyword research, content optimization, link building and competitor analysis.
- Analyzed web analytics data using tools such as Google Analytics or Adobe Analytics to measure campaign success.
Education
Some College (No Degree) - Information Technology
TCM
JohannesburgSome College (No Degree) - Web Development
IT Academy
JohannesburgSkills
- Employee training
- Performance management
- Call monitoring
- Data analysis
- Process improvement
- Customer service
- Hardware installation
- Network troubleshooting
- Software installation
- Technical support
- Digital marketing
- SEO optimization
- Web development
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
Call Center Team Leader
Supabets
05.2024 - Current
IT Technician
McShort
03.2024 - 12.2024
Digital Marketer
Shapers by Debs
09.2022 - 02.2023
Call Center Agent
Supabets
06.2022 - 04.2024
Web Developer
Short Enterprises
01.2022 - 12.2024
Digital Marketer
Facse Consulting
12.2021 - 12.2021
Betting Clerk
Supabets
09.2016 - 06.2022
Some College (No Degree) - Information Technology
TCM
Some College (No Degree) - Web Development
IT Academy