Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian F. R. Mabika

Johannesburg

Overview

9
9
years of professional experience

Work History

Call Center Team Leader

Supabets
Johannesburg
05.2024 - Current
  • Provided training and orientation sessions for new employees on the call center's systems and procedures.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
  • Analyzed daily, weekly, monthly reports to identify trends in customer inquiries or complaints.
  • Oversaw daily operations of call center team, ensuring adherence to performance standards.
  • Collaborated with other departments to streamline processes and improve service delivery.
  • Assisted with recruitment efforts by conducting interviews and selecting qualified candidates for positions within the team.

IT Technician

McShort
Brazzaville
03.2024 - 12.2024
  • Assisted with the deployment of new applications and updates to existing applications.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
  • Performed system backups and restores as required.
  • Provided recommendations on hardware purchases based on customer requirements.

Web Developer

Short Enterprises
Johannesburg
01.2022 - 12.2024
  • Optimized websites for maximum speed and scalability.
  • Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
  • Debugged client-side issues related to web development projects.
  • Provided technical support in resolving customer issues related to web development projects.
  • Managed content updates on websites with WordPress or Drupal.

Call Center Agent

Supabets
Johannesburg
06.2022 - 04.2024
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Digital Marketer

Shapers by Debs
Charlotte
09.2022 - 02.2023
  • Produced engaging video content for use in paid advertising campaigns.
  • Analyzed customer data to identify trends in consumer behavior.
  • Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
  • Collaborated with design teams to develop creative assets for webpages and promotional materials.
  • Assisted in developing annual budget plans for digital marketing activities.

Betting Clerk

Supabets
Johannesburg
09.2016 - 06.2022
  • Processed payouts for winning customers in a timely manner.
  • Reconciled daily financial records at the end of each shift.
  • Collected bets in form of cash or chips, verifying and recording amounts.
  • Verified and recorded customer bets, including cash and credit transactions.
  • Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
  • Maintained all necessary documents pertaining to gaming regulations and procedures.
  • Ensured that all bets were placed accurately according to customer instructions.
  • Responsible for balancing cash drawers at the beginning and end of shifts.

Digital Marketer

Facse Consulting
Johannesburg
12.2021 - 12.2021
  • Collaborated with design teams to develop creative assets for webpages and promotional materials.
  • Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
  • Produced engaging video content for use in paid advertising campaigns.
  • Analyzed customer data to identify trends in consumer behavior.
  • Managed SEO initiatives including keyword research, content optimization, link building and competitor analysis.
  • Analyzed web analytics data using tools such as Google Analytics or Adobe Analytics to measure campaign success.

Education

Some College (No Degree) - Information Technology

TCM
Johannesburg

Some College (No Degree) - Web Development

IT Academy
Johannesburg

Skills

  • Employee training
  • Performance management
  • Call monitoring
  • Data analysis
  • Process improvement
  • Customer service
  • Hardware installation
  • Network troubleshooting
  • Software installation
  • Technical support
  • Digital marketing
  • SEO optimization
  • Web development

Languages

English
First Language
French
Proficient (C2)
C2

Timeline

Call Center Team Leader

Supabets
05.2024 - Current

IT Technician

McShort
03.2024 - 12.2024

Digital Marketer

Shapers by Debs
09.2022 - 02.2023

Call Center Agent

Supabets
06.2022 - 04.2024

Web Developer

Short Enterprises
01.2022 - 12.2024

Digital Marketer

Facse Consulting
12.2021 - 12.2021

Betting Clerk

Supabets
09.2016 - 06.2022

Some College (No Degree) - Information Technology

TCM

Some College (No Degree) - Web Development

IT Academy

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Christian F. R. Mabika