Goal-oriented manager with distinguished experience in multiple industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
I am hardworking, always up to a challenge and to learn something new. I have great people skills and will go the extra mile to make sure my employer and teams needs are always met. I am a great team leader, and have trained several people with many successful results, to this day am still in communication with most of them. I have a vast Knowledge in the Operations & Project management field with a large amount of that time spent in the IT, Telecommunications and construction industry.
In my spare time I like to be hands on, always tinkering with something.
I am the Chairman of a Car Club, this allows me to give back to the community, work on and drive some realy awesome vehicles, but mostly get my public speaking fix.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations and Sales Manager
Stone Company
10.2023 - Current
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Facilitated cross-functional communication between sales, marketing, and operational teams to ensure cohesive efforts towards shared goals.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Built long-lasting client relationships through excellent customer service and consistent followups.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Increased sales revenue by developing and implementing effective sales strategies.
Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Organized promotional events and interacted with community to increase sales volume.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Implemented systems and procedures to increase sales.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Reduced turnaround time for project completion through effective resource allocation and team management.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Manager Coastal
Daisy Business Solutions
01.2023 - 10.2023
Managing and direct the day to day operations of the technical department
Developing and updating standard operating procedures to ensure the efficient and effective running of the team
Oversight of the effective running of customer service, installations and the warehouse
Building strong relationships by addressing customer issues and complaints in a timely manner
Development of operational policies and procedures
Identifying and addressing problems and opportunities for the company
Providing operational support and guidance to staff
Performing employee appraisals, promotions, compensation and termination based on performance reviews
Developing operating and capital budgets
Monitor and control expense according to allotted budget
Recruiting and training candidates
Preparing accurate and clear documentation for operational procedures and activities
Improving and building the current team.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Regional Manager
BritelinkMCT/ Fibrehouse (Pty) Ltd
09.2020 - 01.2023
Ensuring that MDU and School projects are complete within the required specifications, standards, time frames, and all documents are submitted as required
Ensuring maintenance tickets are acted on within SLA on a network with over 160000 passed homes, making sure Coordinators are correctly actioning tickets and maintenance techs are dispatched with in the required time frame
Monitoring technician's movements throughout the day and making sure no time is wasted
Reporting back to the client on any tickets out of SLA, providing explanations and putting practices in place stop future issues
Actioning teams to do network assessments before taking over new areas for maintenance
Closely monitoring NPS scores with Maintenance and Installations and acting when required
Ensuring Installations are scheduled correctly, and all teams are on time and provide a professional service
Ensuring stock handling is done correctly and stock levels are always correct
Ensuring Stock take is done as required, and all info is captured correctly
Ensuring technicians do tool and vehicle checks as required
Ensuring techs are using Device magic and submitting job cards with the correct information
Reporting in a weekly Manco
Reporting on monthly Installation numbers and Targets
Reporting on month project numbers and targets
Reporting on Monthly Maintenance Stats
Reporting on monthly Finances
Reporting on NPS scores
Reporting on Team profitability
Monitoring Overtime
Having weekly staff catch up meetings
Preforming performance reviews with staff
Interviewing and employing new staff.
Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
Project Manager
LinkLayer
05.2019 - 09.2020
Performing site Kick off meetings with Contractors
Making sure any network damages are reported and rectified in a very limited time frame
Scheduling Civil acceptance and Hand Over certificates for SDU and MDU builds
Making sure contractors are adhering to company and council/body corp specifications
Inspecting work quality
Liaising with Residents and making sure all issues are dealt with
Monitoring the install teams so no appointments are missed
Ensuring the build Specification is always followed
Managing the Wayleaves and Planning Department
Managing the Safety officers and insuring HSE requirements are met at all times
Managing SDU and MDU Assistant Project managers and in house build teams
Holding training for staff
Preforming a monthly Stock take
Presenting monthly reports for MANCO
Performing weekly Vehicle and equipment inspections
Forecasting and costing each build
Ensuring all builds stay within the build budget.
Assistant Project Manager
Vumatel
09.2017 - 04.2019
Overseeing the laying of fibre optic infrastructure
Overseeing the HSE on sites
Performing site Kick off meetings with Contractors and the Council
Managing multiple contractors
Overseeing Fibre Optic cable floating and hauling
Making sure any network damages were reported and rectified in a very limited time frame
Completing Civil acceptance and Hand Over certificates for SDU and MDU builds
Signing areas back to the council once completed
Performing DCP testing
(Dynamic cone penetration) Making sure contractors are adhering to company and council specifications
Checking and Submitting road drill plans
Supervising Directional drilling under the road
Overseeing roadway cuts and the reinstatement
Reinstatement of all areas worked in
Training and managing of staff under me
Liaising with Residents and making sure issues are dealt with
Using QuickBase to Schedule builds, Update progress, load and monitor payments daily.
Information Technology Network Technician
ComputAssist Group
05.2016 - 03.2017
Troubleshooting Hardware and software errors
Planning layouts and cabling routes
Stock management
Training and Overseeing staff
Planning and Installing CCTV systems
Setting up point of sale systems
Configuring Cipher Lab scanners
Servicing Cash Dro machines
Installing Windows and Linux machines
Working with customers and advising them on how to improve their systems
Installation of wireless access points
Uninterrupted power supply Installations.
Information Technology Network Technician
Challis IT Solutions
02.2015 - 03.2016
Planning and costing Network layouts
Stock management
Running and terminating CAT 5 and CAT 6 network cables
Running of fibre optic cables
Maintenance and repairs of all PC's and Laptops
CCTV Installations
Smart Classroom setups
Nano beam installations
Uninterrupted power supply Installations
Installation of wireless access points
Working with customers and identifying their needs.
Assistant Manager
TNT Electrical
12.2010 - 01.2015
Maintenance of Cell phone tower sites
New cell phone tower site installations
Improved customer satisfaction by addressing and resolving complaints promptly.
Cable tray Installation and Maintenance
Managing teams Trenching over large distances for Electrical and Fibre Optic cable installations
Doing Civil acceptance certificate sign offs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Matric -
Skills
Project Management
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Certification
Fibre optic Technician, February 2015 to Present
Awards
Employee of the month, November 2017, For going the extra mile to make sure targets are met and ensuring as little issues on site as possible.