Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
AdministrativeAssistant
Christian Van der Watt

Christian Van der Watt

Operations Manager
Durban

Summary

Goal-oriented manager with distinguished experience in multiple industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.


I am hardworking, always up to a challenge and to learn something new. I have great people skills and will go the extra mile to make sure my employer and teams needs are always met. I am a great team leader, and have trained several people with many successful results, to this day am still in communication with most of them. I have a vast Knowledge in the Operations & Project management field with a large amount of that time spent in the IT, Telecommunications and construction industry.


In my spare time I like to be hands on, always tinkering with something.

I am the Chairman of a Car Club, this allows me to give back to the community, work on and drive some realy awesome vehicles, but mostly get my public speaking fix.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations and Sales Manager

Stone Company
10.2023 - Current
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Facilitated cross-functional communication between sales, marketing, and operational teams to ensure cohesive efforts towards shared goals.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Manager Coastal

Daisy Business Solutions
01.2023 - 10.2023
  • Managing and direct the day to day operations of the technical department
  • Developing and updating standard operating procedures to ensure the efficient and effective running of the team
  • Oversight of the effective running of customer service, installations and the warehouse
  • Building strong relationships by addressing customer issues and complaints in a timely manner
  • Development of operational policies and procedures
  • Identifying and addressing problems and opportunities for the company
  • Providing operational support and guidance to staff
  • Performing employee appraisals, promotions, compensation and termination based on performance reviews
  • Developing operating and capital budgets
  • Monitor and control expense according to allotted budget
  • Recruiting and training candidates
  • Preparing accurate and clear documentation for operational procedures and activities
  • Improving and building the current team.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Regional Manager

BritelinkMCT/ Fibrehouse (Pty) Ltd
09.2020 - 01.2023
  • Ensuring that MDU and School projects are complete within the required specifications, standards, time frames, and all documents are submitted as required
  • Ensuring maintenance tickets are acted on within SLA on a network with over 160000 passed homes, making sure Coordinators are correctly actioning tickets and maintenance techs are dispatched with in the required time frame
  • Monitoring technician's movements throughout the day and making sure no time is wasted
  • Reporting back to the client on any tickets out of SLA, providing explanations and putting practices in place stop future issues
  • Actioning teams to do network assessments before taking over new areas for maintenance
  • Closely monitoring NPS scores with Maintenance and Installations and acting when required
  • Ensuring Installations are scheduled correctly, and all teams are on time and provide a professional service
  • Ensuring stock handling is done correctly and stock levels are always correct
  • Ensuring Stock take is done as required, and all info is captured correctly
  • Ensuring technicians do tool and vehicle checks as required
  • Ensuring techs are using Device magic and submitting job cards with the correct information
  • Reporting in a weekly Manco
  • Reporting on monthly Installation numbers and Targets
  • Reporting on month project numbers and targets
  • Reporting on Monthly Maintenance Stats
  • Reporting on monthly Finances
  • Reporting on NPS scores
  • Reporting on Team profitability
  • Monitoring Overtime
  • Having weekly staff catch up meetings
  • Preforming performance reviews with staff
  • Interviewing and employing new staff.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.

Project Manager

LinkLayer
05.2019 - 09.2020
  • Performing site Kick off meetings with Contractors
  • Making sure any network damages are reported and rectified in a very limited time frame
  • Scheduling Civil acceptance and Hand Over certificates for SDU and MDU builds
  • Making sure contractors are adhering to company and council/body corp specifications
  • Inspecting work quality
  • Liaising with Residents and making sure all issues are dealt with
  • Monitoring the install teams so no appointments are missed
  • Ensuring the build Specification is always followed
  • Managing the Wayleaves and Planning Department
  • Managing the Safety officers and insuring HSE requirements are met at all times
  • Managing SDU and MDU Assistant Project managers and in house build teams
  • Holding training for staff
  • Preforming a monthly Stock take
  • Presenting monthly reports for MANCO
  • Performing weekly Vehicle and equipment inspections
  • Forecasting and costing each build
  • Ensuring all builds stay within the build budget.

Assistant Project Manager

Vumatel
09.2017 - 04.2019
  • Overseeing the laying of fibre optic infrastructure
  • Overseeing the HSE on sites
  • Performing site Kick off meetings with Contractors and the Council
  • Managing multiple contractors
  • Overseeing Fibre Optic cable floating and hauling
  • Making sure any network damages were reported and rectified in a very limited time frame
  • Completing Civil acceptance and Hand Over certificates for SDU and MDU builds
  • Signing areas back to the council once completed
  • Performing DCP testing
  • (Dynamic cone penetration) Making sure contractors are adhering to company and council specifications
  • Checking and Submitting road drill plans
  • Supervising Directional drilling under the road
  • Overseeing roadway cuts and the reinstatement
  • Reinstatement of all areas worked in
  • Training and managing of staff under me
  • Liaising with Residents and making sure issues are dealt with
  • Using QuickBase to Schedule builds, Update progress, load and monitor payments daily.

Information Technology Network Technician

ComputAssist Group
05.2016 - 03.2017
  • Troubleshooting Hardware and software errors
  • Planning layouts and cabling routes
  • Stock management
  • Training and Overseeing staff
  • Planning and Installing CCTV systems
  • Setting up point of sale systems
  • Configuring Cipher Lab scanners
  • Servicing Cash Dro machines
  • Installing Windows and Linux machines
  • Working with customers and advising them on how to improve their systems
  • Installation of wireless access points
  • Uninterrupted power supply Installations.

Information Technology Network Technician

Challis IT Solutions
02.2015 - 03.2016
  • Planning and costing Network layouts
  • Stock management
  • Running and terminating CAT 5 and CAT 6 network cables
  • Running of fibre optic cables
  • Maintenance and repairs of all PC's and Laptops
  • CCTV Installations
  • Smart Classroom setups
  • Nano beam installations
  • Uninterrupted power supply Installations
  • Installation of wireless access points
  • Working with customers and identifying their needs.

Assistant Manager

TNT Electrical
12.2010 - 01.2015
  • Maintenance of Cell phone tower sites
  • New cell phone tower site installations
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Cable tray Installation and Maintenance
  • Managing teams Trenching over large distances for Electrical and Fibre Optic cable installations
  • Doing Civil acceptance certificate sign offs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.


Education

Matric -

Skills

  • Project Management
  • undefined

    Certification

    Fibre optic Technician, February 2015 to Present

    Awards

    Employee of the month, November 2017, For going the extra mile to make sure targets are met and ensuring as little issues on site as possible.

    Timeline

    Operations and Sales Manager

    Stone Company
    10.2023 - Current

    Operations Manager Coastal

    Daisy Business Solutions
    01.2023 - 10.2023

    Regional Manager

    BritelinkMCT/ Fibrehouse (Pty) Ltd
    09.2020 - 01.2023

    Project Manager

    LinkLayer
    05.2019 - 09.2020

    Assistant Project Manager

    Vumatel
    09.2017 - 04.2019

    Information Technology Network Technician

    ComputAssist Group
    05.2016 - 03.2017

    Information Technology Network Technician

    Challis IT Solutions
    02.2015 - 03.2016

    Assistant Manager

    TNT Electrical
    12.2010 - 01.2015

    Matric -

    Christian Van der WattOperations Manager