Summary
Overview
Work History
Skills
Timeline
Generic
Christian Saunders

Christian Saunders

Data Analyst
Cape Town

Summary

Dynamic professional with a proven track record at Satchel and Boot, enhancing decision-making through expert data analysis and visualization. Excelled in cross-functional collaboration and customer service, ensuring data integrity and actionable insights. Skilled in statistical analysis and effective communication, I significantly contribute to strategic planning and client satisfaction.


Overview

8
8
years of professional experience

Work History

Data Analyst

Satchel and Boot
11.2024 - 03.2025
  • Produced monthly reports using advanced Excel spreadsheet functions as well as ARCGIS software to complete surveys.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.

Sales Manager

Vapers Lab
09.2023 - 08.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Cable Installation Technician

Infra Base
11.2019 - 09.2023
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
  • Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problem solving.
  • Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
  • Maintained strong relationships with local building management teams to facilitate seamless access for cable installations and repairs.
  • Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
  • Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.

Fiber Optic Technician

Leader Optec
05.2023 - 07.2023
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
  • Collaborated with team members to complete large-scale installation projects on time and within budget constraints.

Salesperson

Vuma Cam
07.2019 - 10.2019
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Restaurant Waiter

The Brass Bell
03.2017 - 08.2017
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Skills

Data analysis, Data visualization and presentations, Data validation, Excel functions, Problem-solving,Data, formatting, Analytical thinking, Database maintenance, Statistical analysis, Analytical problem solving, Technical analysis, Business needs analysis, Data science, Report preparation, Strong work ethic, Reporting tools, Attention to detail, Flexible schedule, Clear and concise communication, Data quality assurance processes, Text analytics, Configuration management, Fiber optic terminations, Fiber splicing expertise, Telecommunications infrastructure, Fiber optic standards, Fiber optic safety, Fiber optic cleaning, Ethernet networking, Fiber optic routing, Structured cabling, Cable installation, Device installation, Problem-solving abilities, Safety awareness, Installing equipment, Replacing antennas, Configuring equipment, Customer service, Physical fitness, Cable splicing, Multitasking, Excellent communication, Self motivation, Time management abilities, Network configuration, Organizational skills, Sales tracking, Sales operation, Business planning, Market research, New business development, Relationship building, Account management, Performance management, Strategic planning, Order management, Product knowledge, Direct sales, Goal setting, Team oversight, POS expert, Cleanliness, Allergy awareness, Guest engagement, Conflict management, Menu design, Alcoholic beverage service, Personal hygiene, Seating management, Time management, Team collaboration, Order accuracy, Decision-making, Professional appearance, Item promotion, Salesmanship, Safe alcohol service

Timeline

Data Analyst

Satchel and Boot
11.2024 - 03.2025

Sales Manager

Vapers Lab
09.2023 - 08.2024

Fiber Optic Technician

Leader Optec
05.2023 - 07.2023

Cable Installation Technician

Infra Base
11.2019 - 09.2023

Salesperson

Vuma Cam
07.2019 - 10.2019

Restaurant Waiter

The Brass Bell
03.2017 - 08.2017

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Christian SaundersData Analyst